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I am Maria Margarita Piedad, a Licensed Professional Teacher (LPT) with experience in customer service and technical support within the BPO industry. I am highly motivated, with a track record of promoting to SME within three months and delivering high-quality service.\n\nI enjoy continuous learning and contributing to team success in fast-paced environments. I excel at technical troubleshooting, guiding customers through step-by-step solutions, and documenting interactions clearly using CRM systems.…I am Maria Margarita Piedad, a Licensed Professional Teacher (LPT) with experience in customer service and technical support within the BPO industry. I am highly motivated, with a track record of promoting to SME within three months and delivering high-quality service.\n\nI enjoy continuous learning and contributing to team success in fast-paced environments. I excel at technical troubleshooting, guiding customers through step-by-step solutions, and documenting interactions clearly using CRM systems.

Maria Margarita Piedad

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I am Maria Margarita Piedad, a Licensed Professional Teacher (LPT) with experience in customer service and technical support within the BPO industry. I am highly motivated, with a track record of promoting to SME within three months and delivering high-quality service.\n\nI enjoy continuous learning and contributing to team success in fast-paced environments. I excel at technical troubleshooting, guiding customers through step-by-step solutions, and documenting interactions clearly using CRM systems.…I am Maria Margarita Piedad, a Licensed Professional Teacher (LPT) with experience in customer service and technical support within the BPO industry. I am highly motivated, with a track record of promoting to SME within three months and delivering high-quality service.\n\nI enjoy continuous learning and contributing to team success in fast-paced environments. I excel at technical troubleshooting, guiding customers through step-by-step solutions, and documenting interactions clearly using CRM systems.

Available to hire

I am Maria Margarita Piedad, a Licensed Professional Teacher (LPT) with experience in customer service and technical support within the BPO industry. I am highly motivated, with a track record of promoting to SME within three months and delivering high-quality service.\n\nI enjoy continuous learning and contributing to team success in fast-paced environments. I excel at technical troubleshooting, guiding customers through step-by-step solutions, and documenting interactions clearly using CRM systems.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Representative / SME at Alorica, San Nicolas

November 1, 2023 - May 31, 2024

Provided customer support for accounts, billing, and service inquiries; diagnosed and resolved software, hardware, network, and account-related issues; guided customers through troubleshooting procedures and escalated complex concerns following company procedures. Promoted to SME after three months based on outstanding performance and leadership potential; assisted in coaching and supporting new team members; consistently met productivity, attendance, and quality metrics.