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Hi, I'm Shubhanjali Patel, a dedicated Help Desk Engineer with hands-on experience delivering L1/L2 IT application support to global clients such as Walmart, Flipkart, and IBM. I manage SAP user access, VDI, 2FA/MFA, Office 365 administration, printer configurations, and incident coordination to resolve issues quickly while keeping SLA commitments. I am currently pursuing an MCA at Galgotias University (class of 2025) and have a strong foundation in hardware-software support, vendor coordination, and IT documentation. I enjoy learning new technologies, refining support processes, and delivering reliable IT services that help teams stay productive.…Hi, I'm Shubhanjali Patel, a dedicated Help Desk Engineer with hands-on experience delivering L1/L2 IT application support to global clients such as Walmart, Flipkart, and IBM. I manage SAP user access, VDI, 2FA/MFA, Office 365 administration, printer configurations, and incident coordination to resolve issues quickly while keeping SLA commitments. I am currently pursuing an MCA at Galgotias University (class of 2025) and have a strong foundation in hardware-software support, vendor coordination, and IT documentation. I enjoy learning new technologies, refining support processes, and delivering reliable IT services that help teams stay productive.

Shubhanjali Patel

Full Stack Developer, Web Developer, Front-End Developer, +2

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Hi, I'm Shubhanjali Patel, a dedicated Help Desk Engineer with hands-on experience delivering L1/L2 IT application support to global clients such as Walmart, Flipkart, and IBM. I manage SAP user access, VDI, 2FA/MFA, Office 365 administration, printer configurations, and incident coordination to resolve issues quickly while keeping SLA commitments. I am currently pursuing an MCA at Galgotias University (class of 2025) and have a strong foundation in hardware-software support, vendor coordination, and IT documentation. I enjoy learning new technologies, refining support processes, and delivering reliable IT services that help teams stay productive.…Hi, I'm Shubhanjali Patel, a dedicated Help Desk Engineer with hands-on experience delivering L1/L2 IT application support to global clients such as Walmart, Flipkart, and IBM. I manage SAP user access, VDI, 2FA/MFA, Office 365 administration, printer configurations, and incident coordination to resolve issues quickly while keeping SLA commitments. I am currently pursuing an MCA at Galgotias University (class of 2025) and have a strong foundation in hardware-software support, vendor coordination, and IT documentation. I enjoy learning new technologies, refining support processes, and delivering reliable IT services that help teams stay productive.

Available to hire

Hi, I’m Shubhanjali Patel, a dedicated Help Desk Engineer with hands-on experience delivering L1/L2 IT application support to global clients such as Walmart, Flipkart, and IBM. I manage SAP user access, VDI, 2FA/MFA, Office 365 administration, printer configurations, and incident coordination to resolve issues quickly while keeping SLA commitments.

I am currently pursuing an MCA at Galgotias University (class of 2025) and have a strong foundation in hardware-software support, vendor coordination, and IT documentation. I enjoy learning new technologies, refining support processes, and delivering reliable IT services that help teams stay productive.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Hindi

Advanced

English

Advanced

Work Experience

Help Desk Engineer at Sysnet Global Technologies Pvt. Ltd.

August 1, 2025 - Present

Provide L1/L2 IT application support to global clients (Walmart, Flipkart, IBM). Manage SAP user access, VDI and 2FA/MFA. Coordinate with engineering teams to resolve issues and ensure SLA compliance. Handle incidents, service requests, and change requests using ticketing tools. Administer Office 365 user management and hardware peripherals including printers.

Technical Helpdesk at FSL Software Technology Limited

December 1, 2023 - August 1, 2025

Provide technical assistance and support for IT services, monitor calls, and coordinate with vendors for hardware/software procurement. Provide remote support and on-site desktop/laptop/printer assistance for up to 1000 users. Maintain hardware/software inventory and IT documentation. Handle IT service requests and Office 365 user management.