Available to hire
I am a results-driven Virtual Assistant and Customer Service Professional with 6+ years of experience in e-commerce operations, team leadership, customer support, and business process optimization. I excel at managing online store operations, coordinating inventory, and delivering cross-functional support for global clients.
Passionate about optimizing workflows and elevating customer experiences, I thrive in fast-paced remote environments. I am proficient with Shopify, Google Workspace, Canva, and basic Liquid coding, and I enjoy researching competitors and opportunities to grow online sales.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Appointment Setter at Auto Boutique
February 1, 2023 - March 31, 2024Conducted outbound calls to qualified leads to schedule test drives and purchase appointments. Managed inbound inquiries with vehicle specifications, availability, and pricing. Maximized revenue opportunities by upselling and cross-selling vehicles tailored to customers' needs and budget constraints.
General Virtual Assistant at amour propre (Remote)
May 1, 2022 - June 30, 2025Managed day-to-day e-commerce operations, focusing on product listing optimization and management within the Shopify store. Designed and implemented promotional pop-up ads to drive customer engagement and conversion rates. Used basic Liquid coding to customize storefront UI. Conducted competitor and product research and handled customer inquiries.
Community Operations Specialist at Uber Philippines COE LLC – Taguig
March 1, 2022 - June 30, 2026Provided critical support for incident and accident-related cases for drivers and riders. Resolved escalations while maintaining high customer satisfaction standards.
Customer Service Manager at Home Power Direct (Remote)
March 1, 2022 - April 30, 2026Managed day-to-day e-commerce operations, customer support, and inventory coordination. Led and trained a remote support team while improving workflow efficiency and customer satisfaction. Coordinated with suppliers and implemented strategies to enhance online sales performance.
Customer Service Associate at Accenture – Taguig City
February 1, 2021 - March 31, 2022Supported business transformation initiatives and Microsoft Digi Co-sell operations. Managed a small team for Project Eiken, supporting English proficiency test operations in Japan.
Customer Care Specialist at InterContinental Hotels Group – Makati
January 1, 2017 - October 31, 2018Handled reservations, loyalty rewards, and customer concerns for hotel guests globally.
Education
Bachelor's in Mass Communications at Colegio de San Juan de Letran-Calamba
January 11, 2030 - July 3, 2026Qualifications
Lean Six Sigma Yellow Belt
January 11, 2030 - July 3, 2026Industry Experience
Retail, Professional Services, Software & Internet, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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