Available to hire
Product Designer with experience designing enterprise software, customer journeys, and digital products for financial services and enterprise organizations. Skilled in turning user research into intuitive, accessible interfaces and collaborating cross-functionally to deliver scalable experiences from discovery through launch.
Authorized to work in Canada (no sponsorship required). Strengths include UX research, interaction and information design, prototyping in Figma, usability testing, and design systems—applied across HR, talent, advisory, and technology transformation initiatives.
Skills
Experience Level
Work Experience
Consultant, UX Design at Avanade
July 1, 2021 - September 30, 2022Led discovery and experience design across four enterprise transformation initiatives, translating user research and stakeholder insights into end-to-end workflows, service blueprints, and product concepts supporting a five-year roadmap for 24,000 employees. Designed high-fidelity UI concepts, reusable components, and interactive prototypes in Figma to validate user flows and improve design consistency before development. Redesigned cross-functional workflows across HR, talent, advisory, and technology teams, reducing stakeholder handoff delays by 22%. Drove UX and workflow alignment across four initiatives spanning five agile delivery streams, contributing to a 17% reduction in delivery bottlenecks. Identified and prioritized 50 operational pain points through research synthesis and stakeholder interviews, accelerating issue resolution timelines by 30%. Facilitated human-centered design workshops for 120 cross-functional team members, increasing adoption of UX and service design pract
Assistant Instructor / Teaching Assistant, UX & UI Design at University of California, Irvine (edX)
June 1, 2021 - June 1, 2025Co-led UX/UI workshops and lectures for 200 learners on UX research, prototyping, usability testing, and design thinking. Delivered hands-on workshops using Figma, Miro, UserTesting, VS Code, and CodePen to strengthen practical UX skills. Maintained a 4.9/5 learner satisfaction score through mentorship and curriculum support.
Senior Analyst, UX Design at Avanade
January 1, 2021 - July 1, 2021Partnered with product managers, engineers, researchers, and business stakeholders to redesign TD Bank’s customer appointment booking experience. Created user flows, wireframes, prototypes, and interaction designs supporting 128K appointments in three months, increasing virtual bookings by 42%, reducing advisor inquiries by 27%, and improving NPS by 19. Designed end-to-end user flows, wireframes, and interactive prototypes for an enterprise-wide digital initiative launched by Avanade leadership, reaching 55,000 employees. Created and led a service design blueprint and enablement framework for internal IT teams, improving software approval and implementation efficiency by 33% across Avanade. Produced detailed design specifications and collaborated with engineering teams to support implementation and maintain consistency across solutions.
Teaching Assistant, UX / UI Design at Brain Station
September 1, 2019 - July 1, 2020Mentored 150 learners on UX research, product thinking, design strategy, and storytelling. Guided capstone projects from initial research through ideation and presentation. Supported learners in applying UX methods including user research, prototyping, and storytelling framework
Education
Bachelor of Fashion Technology at National Institute of Fashion Technology
January 11, 2030 - July 10, 2026UX & UI Design Diploma at Brain Station
January 11, 2030 - July 10, 2026Product Management Certificate at Brain Station
January 11, 2030 - July 10, 2026Web Development Certificate at Brain Station
January 11, 2030 - July 10, 2026Digital Marketing Certificate at Brain Station
January 11, 2030 - July 10, 2026Business Communications Certificate at Brain Station
January 11, 2030 - July 10, 2026Teaching Assistant / UX & UI Design at George Brown College
January 11, 2030 - July 10, 2026Qualifications
LUMA certification (workshop facilitation)
January 11, 2030 - July 10, 2026Industry Experience
Financial Services, Professional Services, Education, Software & Internet
Skills
Experience Level
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