Software Engineer at Mphasis

Supported FedEx logistics and shipping applications including PowerShip and Insight, focusing on backend integrations, transaction processing, production reliability, and data accuracy. Investigated and resolved issues related to customs data discrepancies, shipment tracking, status synchronization, and partner system integrations. Performed SQL-based reconciliation and corrective updates to improve shipment/customs operational data accuracy across interconnected systems. Monitored production using Kibana, Grafana, and internal tools to identify failed jobs, integration failures, data anomalies, and service issues. Created runbooks/known-error documentation and operational dashboards to reduce repeat issues and accelerate incident response. Supported UAT, regression testing, production releases, and post-release validation to maintain SLA compliance for business-critical logistics workflows. Partnered across engineering, QA, operations, and support teams; mentored junior members and se