GENEVIEVE C. GINO

Administrative Aide IV (Clerk II) at LGU Pinamungajan

Processed new and renewal of business permits/applications; encoded applicant details and maintained business permit records. Prepared demand letters for business taxpayers who did not process permits early. Designed or laid out program invitations and tarpaulins for LGU activities.

Customer Service Representative at Convergys

Handled inbound and outbound customer calls; addressed service issues and assisted customers with phone activation. Explained customer bills, charges, and monthly recurring billing expectations. Educated customers on available offers/promotions and supported technical troubleshooting such as internet access and using phone features (texts, calls).

Customer Service Representative at Qualfon Philippines Inc.

Assisted customers via inbound and outbound calls with service and technical concerns, including phone activation and internet access. Supported customers in using phone features such as texting and call handling, while helping resolve issues and answer inquiries.