Stephanie Berry Lara

I work in a fast-paced warehouse environment on the North Shore (Geelong area), focusing on accurate picking/packing, inventory and order fulfilment. I contribute to a safe work environment by communicating in forklift areas and picking sections, flagging issues as they arise, and maintaining attention to detail to ensure correct fulfilment and timing. I also support smooth workflow by addressing pick-face/overflow needs and managing time effectively so truck dispatch schedules are met.

I organised and prepared customer documents for settlement within strict policies, procedures, and regulatory requirements. My focus was first-touch accuracy and high attention to detail, while providing quality service to meet customer expectations. I maintained accurate case documentation ensuring compliance and confidentiality, worked under pressure when settlement was due, and communicated clearly with bankers and 3rd-party solicitors. I also contributed to side projects promoting the SIO role, became an SME, provided training to new employees, updated work instructions as processes changed, and created training material and ongoing communications. I previously acted as 2IC and managed a team of around 10 people when my Lead was absent.

I verified home loans through to unconditional approval in line with NAB policies and procedures. I delivered quality customer outcomes with strong focus on first-touch accuracy, maintained process knowledge using internal systems (including OPB, BPM, Siebel and Valex), and managed productivity and overtime during higher queue volumes. I also communicated clearly with bankers and remained effective under pressure as finance due dates approached.