I am an aspiring Customer Service Representative with a solid background in data translation and transcription. I bring strong attention to detail and excellent time management skills to all my work. I work well independently and consistently meet deadlines, always committed to delivering high-quality service. I recently completed a certificate in Digital Customer Service and am eager to leverage my skills in communication and problem-solving to enhance customer satisfaction. Through my freelance work in data annotation and transcription, I have contributed to AI training projects, gaining experience with various digital tools and collaborating with international teams remotely.

Beatrice Wanjiru Kamene

I am an aspiring Customer Service Representative with a solid background in data translation and transcription. I bring strong attention to detail and excellent time management skills to all my work. I work well independently and consistently meet deadlines, always committed to delivering high-quality service. I recently completed a certificate in Digital Customer Service and am eager to leverage my skills in communication and problem-solving to enhance customer satisfaction. Through my freelance work in data annotation and transcription, I have contributed to AI training projects, gaining experience with various digital tools and collaborating with international teams remotely.

Available to hire

I am an aspiring Customer Service Representative with a solid background in data translation and transcription. I bring strong attention to detail and excellent time management skills to all my work. I work well independently and consistently meet deadlines, always committed to delivering high-quality service.

I recently completed a certificate in Digital Customer Service and am eager to leverage my skills in communication and problem-solving to enhance customer satisfaction. Through my freelance work in data annotation and transcription, I have contributed to AI training projects, gaining experience with various digital tools and collaborating with international teams remotely.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Swahili
Fluent

Work Experience

Freelance Data Specialist at Freelance
January 1, 2024 - Present
Translated and transcribed multilingual content for AI training and research. Collected and labeled voice and text data to support machine learning models. Participated in quality control and validation of AI-generated responses using platforms like Rev and Otter, ensuring accuracy. Maintained consistent formatting and linguistic standards with tools such as Excel and Google Workspace. Collaborated remotely with international teams to deliver timely project outcomes.
Freelance Transcriptionist and Data Annotator at Freelance
January 1, 2024 - August 19, 2025
Transcribed audio recordings into clear, accurate written text to improve client accessibility. Tagged and labeled audio, text, and image data to assist AI system training. Ensured clean and well-organized data by following detailed instructions, contributing to higher quality AI training datasets. Utilized tools like Labelbox to identify speakers, mark key phrases, and clarify unclear sections. Supported speech recognition and language model training projects, enhancing conversational AI accuracy.

Education

Virtual Assistant at Alx
September 9, 2024 - November 26, 2024
Certificate in Digital Customer Service at Generation Kenya Program
June 2, 2025 - June 2, 2025
Certificate at ALX VA Program
September 1, 2024 - November 1, 2024
Certificate at Generation Kenya
April 1, 2022 - May 1, 2022

Qualifications

Certified Graphic Designer
February 3, 2025 - March 5, 2025
Certified Virtual Assistant
September 9, 2024 - November 26, 2025
Certificate, Virtual Assistant
September 1, 2024 - November 1, 2024
Certificate, Digital Customer Service
April 1, 2022 - May 1, 2022

Industry Experience

Software & Internet, Professional Services