Manuel De Jesús
I am an adaptable and service-focused Full-Stack Developer and Web Support Specialist with over 5 years of experience solving client issues in hosting, WordPress, domains, DNS, email, and web performance.
About
I am an adaptable and service-focused Full-Stack Developer and Web Support Specialist with over 5 years of experience solving client issues in hosting, WordPress, domains, DNS, email, and web performance. I have a strong background in tech support and full-stack development using PHP, JavaScript, and MySQL. I’m known for my clear communication, client education, and technical problem solving. I pride myself on being a flexible team player with a marketing-friendly mindset.
Whether it’s fixing a WordPress issue, debugging a form, or building a small custom tool, I am the reliable and flexible team member who helps get things moving forward. I enjoy working collaboratively and fostering a culture of support and continuous learning among my peers.
- 6 years' experience
- Joined June 2025
Industry experience
- Software & Internet
- Professional Services
- Travel & Hospitality
- Media & Entertainment
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Work experience
Resolved over 1000 support cases involving WordPress, domain, hosting, DNS, and email issues. Guided non-technical clients through site errors, DNS propagation, email configurations, and plugin issues. Diagnosed server problems and collaborated with system administrators for escalations. Quickly adapted to remote work, responsibly managing time and productivity to maintain excellent customer experience. Promoted a collaborative team culture by assisting teammates and consulting others on complex challenges.
Education
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