M Shaafi Jahangir

Systems Analyst at Brentwood College School

Managed systems to maintain school duties and implemented solutions to optimize and improve efficiency. Developed expertise in 30+ systems and resolved over 400 technical tickets independently. Wrote Python and PowerShell scripts to automate tasks with 100% accuracy, improving efficiency. Built an in-house AI chatbot infrastructure to resolve 80% of queries, reducing response time by 95%. Independently managed IT infrastructure for 6 days, providing technical support to staff and students. Utilized technologies including Microsoft 365, Google Workspace, Azure AD, IIS Manager, Cisco Meraki, OKTA, and SOPHOS.

Technical Systems Analyst at University of Victoria

Developed tools for Engineering and Computer Science faculty to streamline campus data workflows. Created a dynamic CRUD tool to automate over 10,000 record entries with 100% data accuracy. Implemented a multi-tier logging and permissions system, doubling debugging efficiency. Automated project draft tracking, reducing manual effort by 80%. Technologies used include HTML, JavaScript, PHP, Tailwind CSS, BootStrap 5, SQL, and Git.

Full-Stack Developer at Butter

Designed and developed the Butter app for a refund management system in restaurants. Built UI using Svelte, TypeScript, and JavaScript to enhance user engagement and app performance. Integrated Firebase for backend storage, real-time data sync, and user authentication. Applied Google Vision AI API to process barcodes on food products, supporting backend data analysis.

IT Consultant at Rising Sun Trading Ltd.

Built an online presence including a company website, AI-driven lead generation, and marketing campaigns. Launched the Rising Sun website to streamline customer access to packages and enable service bookings. Developed an automated system to send customers customized itineraries in seconds based on input data. Generated ads using Sora AI and executed Meta ads, generating over 3,000 clicks and acquiring 132+ followers.

Systems Analyst at Brentwood College School

Managed systems to maintain school duties and implemented solutions to optimize and improve efficiency. Developed expertise in 30+ systems and resolved 400+ technical tickets/requests independently. Wrote Python/Bash scripts to pull data for analytics, automate hours of data sync and/or daily backups. Built an in-house AI chatbot infrastructure to resolve 80% of queries, reducing response time by 95%. Independently managed IT infrastructure for 6 days, supporting staff and students with technical issues.

Full-Stack Developer at Butter

Designed and developed the butter app for a refund management system in restaurants. Built UI using Svelte, TypeScript, and JavaScript, enhancing user engagement and app performance. Integrated Firebase for backend storage and testing real-time data sync and user authentication. Applied Google Vision AI API to process barcodes on food products, aiding data analysis in the backend.

Technical Systems Analyst at University of Victoria

Built a full-stack UVic Course Planner to automate student course selection using real-time data and AI advising. Optimized course planning by 80% using real-time data scraping with Puppeteer and a React interface. Enabled personalized planning to help align students' academic goals and reduce course selection stress. Built an AI chatbot to recommend next courses based on major courses completed & available offerings.

IT Consultant at Rising Sun Trading Ltd.

Building an online presence with a company website, AI-driven lead generation, and marketing campaigns. Launched Rising Sun website, streamlining customer access to packages and enabling service bookings. Built an automated system to send customers a customized itinerary in seconds based on some info. Generated ads using Sora AI and ran Meta ads to generate over 3,000+ clicks and +132 follows.

IT Systems Analyst at Brentwood College School

Oversaw IT infrastructure, drove automation projects to improve school-wide efficiency, and resolved 400+ technical and operational tickets across 30+ systems to ensure uninterrupted operations. Automated 100+ hours of daily backups using Python, Bash, and cron jobs, improving security and reliability. Built an AI-powered IT helpdesk chatbot that resolved 70% of tickets, cutting response times by 95%.

IT Solutions Consultant at Rising Sun Trading Co., Ltd.

Built an online presence with a company website, AI-driven lead generation, and marketing campaigns. Launched the company’s website and online booking system, increasing inquiries by 10%. Built an AI-automated and personalized itinerary planner with N8N, reducing response time by 90%. Ran a two-week ad campaign using Sora AI and Meta Ads that generated 6,000+ clicks and 132 new followers. Technologies: React, TypeScript, JavaScript, Lovable, Bolt, v0, Windsurf, Supabase, Firebase, GitHub, Make.com.

Software Developer at Butter

Designed and built a refund management system for restaurants with modern UI and real-time back-end integration. Developed a Svelte and TypeScript front-end for seamless UX, increasing customer adoption. Integrated Firebase Firestore, Storage, and Auth to deliver a 100% real-time secure experience. Applied Google Vision AI for barcode scanning, achieving 100% detection accuracy.