Available to hire
I’m a creative and detail-oriented professional with a Bachelor of Arts in Painting and Visual Arts and a rich background in customer service and marketing management. I thrive in fast-paced environments where I can use my strong illustration skills and adaptability to meet client needs and deliver engaging visual content. Over the years, my experiences across Europe have enhanced my ability to meet deadlines, achieve targets, and ensure customer satisfaction.
I enjoy staying up to date with new design trends and continually improving my skills in graphic design and illustration, all while maintaining a friendly and approachable attitude. My work spans from personal artwork commissions to collaborative projects in marketing and packaging design, reflecting my passion for creativity and effective communication.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Italian
Fluent
Spanish; Castilian
Fluent
Chinese
Beginner
Work Experience
Store Manager at Truffle / Le Petit Delice Ltd - Galway
January 1, 2021 - December 31, 2022Marketing management. Developed opening and closing procedures and daily store operations to improve efficiency by 8%. Evaluated staff's current capabilities, identified gaps, and developed training for areas of improvement. Developed a working knowledge of products to provide tailored recommendations and assistance.
Barista at Starbucks Co. - London
January 1, 2019 - December 31, 2021Selling coffees and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brew equipment operates. Updated job knowledge by participating in educational opportunities, reading coffee, retail trade and food service publications, and maintaining personal networks.
Team Member at Pret A Manger - Woking (UK)
January 1, 2018 - December 31, 2019Completed additional learning opportunities to advance knowledge as a senior team member. Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Illustrator and Graphic Designer at Freelance - Milan (IT) / Galway (IE)
January 1, 2013 - January 1, 2025Strong illustration skills, creativity and able to think outside the box while staying up to date by following new trends. High interpersonal skills, flexibility, and patience when adjusting designs to meet client requirements or feedback. Produced personal artwork and took commissions. Designed and developed engaging posters and marketing materials, launched campaigns to promote classes and courses, enhancing visibility and enrolment. Played a pivotal role in design and execution of handmade packaging and artworks, elevating customer experience and supporting sales. Assisted in preparation and presentation of artworks for sale.
Customer Service Representative at Viagogo - CF Representative (IT/EN) - Galway
January 1, 2022 - January 1, 2023Supported Italian/English language customer service, helped with training and assigned tasks. High communication skills with customers and team members. Aimed to reach daily targets while delivering quality service. Assigned to blurb tasks; competent in translating from Italian to English and vice versa.
Sale Assistant at Just Art It Ltd - Galway
January 1, 2023 - January 1, 2025Sales assistant duties with a focus on design thinking and customer support.
Store Manager at Truffle / Le Petit Delice Ltd - Galway
January 1, 2021 - December 31, 2022Managed marketing, developed daily store operations and procedures enhancing efficiency by 8%, evaluated staff capabilities, identified training needs, and provided product knowledge for tailored customer assistance.
Barista at Starbucks Co. - London
January 1, 2019 - December 31, 2021Sold coffees and brewing equipment by explaining differences in coffee beans and machines, demonstrated brewing equipment operation, and kept job knowledge updated through education and retail industry publications.
Team Member at Pret a Manger - Woking (UK)
January 1, 2018 - December 31, 2019Advanced knowledge as a senior team member, maximised customer satisfaction by addressing and resolving complaints efficiently.
Illustrator and Graphic Designer at Freelance - Milan (IT)/ Galway (IE)
January 1, 2013 - December 31, 2025Produced personal artwork and commissions, designed posters and marketing materials for courses, created handmade packaging and artworks, assisted in presentation of artworks for sale improving customer experience and sales.
Customer Service Representative at Viagogo - CF Representative (IT/EN) Galway
January 1, 2022 - December 31, 2023Supported Italian/English language clients, helped with training and assigned tasks, demonstrated competence in translation between Italian and English, communicated effectively with customers and team to reach daily targets.
Sale Assistant at Just Art It Ltd - Galway
January 1, 2023 - December 31, 2025Sales assistant duties supporting retail environment.
Store Manager at Truffle / Le Petit Delice Ltd - Galway
January 1, 2021 - December 31, 2022Managed marketing efforts, developed store opening and closing procedures, and improved daily operations by 8%. Evaluated staff capabilities to identify training needs. Developed product knowledge to provide tailored customer recommendations and enhanced service quality.
Barista at Starbucks Co. - London
January 1, 2019 - December 31, 2021Sold coffees and brewing equipment, explaining differences in coffee beans and operation of brewing machines. Improved personal job knowledge through educational opportunities and maintained professional networks in the coffee and retail industries.
Team Member at Pret A Manger - Woking (UK)
January 1, 2018 - December 31, 2019Completed additional training to advance knowledge as a senior team member. Maximized customer satisfaction by addressing and resolving complaints quickly regarding food or service.
Illustrator and Graphic Designer at Freelance - Milan (IT) / Galway (IE)
January 1, 2013 - December 31, 2025Produced personal artwork and took commissions. Designed and developed engaging posters and marketing materials, launched campaigns to promote classes significantly increasing enrollment. Contributed to unique handmade packaging and artworks, enhancing customer experience and supporting sales. Assisted in artwork preparation and presentation for sale optimization.
Customer Service Representative (CF Representative) at Viagogo - Galway
January 1, 2022 - December 31, 2023Supported customers in Italian and English, helped with training and assigned tasks. Demonstrated high communication skills with customers and team members while aiming to meet daily targets. Competent in translating between Italian and English.
Sales Assistant at Just Art It Ltd - Galway
January 1, 2023 - December 31, 2025Provided sales support and customer service.
Education
Bachelor of Arts at New Academy of Fine Arts University (NABA), Milan
January 1, 2017 - December 31, 2017Bachelor of Arts at New Academy of Fine Arts University (NABA), Milan
January 1, 2017 - December 31, 2017Bachelor of Arts at New Academy of Fine Arts University (NABA), Milan
January 1, 2013 - December 31, 2017Qualifications
Professional Training Course in Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Lightroom, Packaging - Illustrator, Customer Management
January 1, 2018 - December 31, 2018Graphic Design & Illustration using Adobe Illustrator
January 1, 2023 - December 31, 2023Certificate in 2D & 3D Digital Animation Production
January 1, 2025 - December 31, 2025Professional Training Course in Adobe Photoshop, Adobe Illustrator, Adobe Indesign, Adobe Lightroom, Packaging – Illustrator, Customer Management
January 1, 2018 - December 31, 2018Graphic Design & Illustration Using Adobe Illustrator
January 1, 2023 - December 31, 2023Certificate in 2D & 3D Digital Animation Production
January 1, 2025 - December 31, 2025Mandarin Chinese Language and Cultural Beginners Course
January 1, 2024 - December 31, 2024Professional Training Course in Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Lightroom, Packaging – Illustrator, Customer Management
January 1, 2018 - December 31, 2018Graphic Design & Illustration Using Adobe Illustrator
January 1, 2023 - December 31, 2023Certificate in 2D & 3D Digital Animation Production
January 1, 2025 - December 31, 2025Digital Marketing QQI Level 5
January 1, 2024 - December 31, 2024Industry Experience
Media & Entertainment, Retail, Education, Professional Services, Travel & Hospitality, Consumer Goods
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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