Course: Leadership & Culture – 1-Day Workshop

Overview
This interactive, one-day workshop was designed to help leaders understand the powerful connection between leadership and organisational culture. The course explored how leadership behaviours shape employee engagement, customer experience, and overall business performance.

Objectives
By the end of the workshop, participants were able to:

Recognise the role of leaders in shaping and sustaining organisational cultures.
Understand the six levels of culture: (vision, values, practices, people, narrative, place).
Be strategic and intentional about their leadership brand.
Boost employee engagement through communication, authenticity, and trust.
Embed cultural values into daily operations and decision-making.

Structure & Activities
The programme combined trainer-led input, reflection, and group activities, including:

Case discussion: Exploring real-world examples of strong organisational cultures.
Group activities: analysing great customer experiences and linking them back to cultural enablers.
Framework exploration: Applying the Quicklane Culture Framework to understand how consistency, standards, and behaviours build a strong brand.
Reflection tasks: Identifying actions leaders can take to align their personal leadership brand with company values.

Outcomes
Participants left with:
We provide practical tools to align leadership behaviours with organisational culture.
Increased awareness of how trust and engagement drive cultural success.
Clear, actionable steps to build a culture that enhances customer experience and business performance.