Coaching for Managers – Course Overview

The aim of this course is to equip managers with coaching skills that improve performance, develop team capability and reduce dependency on managerial problem-solving. Managers will learn how to use coaching techniques to motivate staff, support decision-making and encourage ownership of actions.

Learning Outcomes
By the end of the course, managers will be able to:
• Explain what coaching is and how it differs from mentoring and managing
• Use a structured coaching model such as GROW
• Ask effective, open questions and listen without interrupting
• Give feedback that drives accountability
• Manage resistance and emotions professionally

Coaching Model
The course uses the GROW model, a simple structure for coaching conversations:
G – Goal (define the desired outcome)
R – Reality (understand the current situation)
O – Options (explore possible ways forward)
W – Will/Way forward (agree action)

Course Duration
1 day (6 hours plus breaks)

Course Modules

Module 1. Introduction to Coaching – 45 mins
Defines coaching, highlights benefits for managers and teams, and establishes expectations.
Activity: Group discussion on positive coaching experiences.

Module 2. The Coaching Mindset – 60 mins
Covers curiosity, trust, psychological safety, listening levels and open questions.
Activity: Paired listening exercise with no interruptions.

Break – 15 mins

Module 3. The GROW Model – 90 mins
Step-by-step practice using the model to shape coaching questions.
Activity: Rewrite directive statements into coaching questions.

Lunch – 45–60 mins

Module 4. Coaching in Practice – 90 mins
Applies coaching to real workplace issues: performance gaps, behaviour change and emotional responses.
Activity: Paired role plays using GROW. Each person coaches and observes.

Module 5. Feedback and Accountability – 45 mins
Shows how to close coaching conversations, maintain momentum and use follow-up structures.
Activity: Create a 7-day coaching follow-up plan for a real team member.

Module 6. Action Planning and Close – 45 mins
Managers identify their first coaching opportunity, potential barriers and next steps.
Output: A completed Coaching Action Card.

Course Design Principles:
To embed coaching in the workplace, the course uses real scenarios, practical tools and repeated practice. Scenarios include missed deadlines, reluctance to change and high performers wanting growth. Managers receive templates, including a growth worksheet, sample questions, a conversation script, and a coaching log.
Coaching is skill-based, so the course includes role plays, breakout discussions, observation checklists and peer feedback. At least 40% of the time is spent practising.
Success is measured through self-reflection, live coaching demonstrations and a post-course assignment. An optional 30-day check-in helps reinforce behaviours.

Overview
This interactive, one-day workshop was designed to help leaders understand the powerful connection between leadership and organisational culture. The course explored how leadership behaviours shape employee engagement, customer experience, and overall business performance.

Objectives
By the end of the workshop, participants were able to:

Recognise the role of leaders in shaping and sustaining organisational cultures.
Understand the six levels of culture: (vision, values, practices, people, narrative, place).
Be strategic and intentional about their leadership brand.
Boost employee engagement through communication, authenticity, and trust.
Embed cultural values into daily operations and decision-making.

Structure & Activities
The programme combined trainer-led input, reflection, and group activities, including:

Case discussion: Exploring real-world examples of strong organisational cultures.
Group activities: analysing great customer experiences and linking them back to cultural enablers.
Framework exploration: Applying the Quicklane Culture Framework to understand how consistency, standards, and behaviours build a strong brand.
Reflection tasks: Identifying actions leaders can take to align their personal leadership brand with company values.

Outcomes
Participants left with:
We provide practical tools to align leadership behaviours with organisational culture.
Increased awareness of how trust and engagement drive cultural success.
Clear, actionable steps to build a culture that enhances customer experience and business performance.