I am a versatile Mechanical Engineering graduate with a unique blend of technical expertise, customer service experience, and creative flair. I have a proven ability to communicate effectively, solve problems efficiently, and deliver impactful digital content and marketing strategies. Equipped with strong analytical skills and a customer-focused mindset, I am ready to take on managerial responsibilities to drive results and enhance team performance. I enjoy combining my engineering background with my passion for digital art and marketing to create innovative and engaging content. I am confident that my creative approach and dedication will enable me to make a valuable impact on your organization, driving success and fostering growth. I look forward to the opportunity to contribute my skills and enthusiasm to your team.…

Blake Klein

I am a versatile Mechanical Engineering graduate with a unique blend of technical expertise, customer service experience, and creative flair. I have a proven ability to communicate effectively, solve problems efficiently, and deliver impactful digital content and marketing strategies. Equipped with strong analytical skills and a customer-focused mindset, I am ready to take on managerial responsibilities to drive results and enhance team performance. I enjoy combining my engineering background with my passion for digital art and marketing to create innovative and engaging content. I am confident that my creative approach and dedication will enable me to make a valuable impact on your organization, driving success and fostering growth. I look forward to the opportunity to contribute my skills and enthusiasm to your team.…

Available to hire

I am a versatile Mechanical Engineering graduate with a unique blend of technical expertise, customer service experience, and creative flair. I have a proven ability to communicate effectively, solve problems efficiently, and deliver impactful digital content and marketing strategies. Equipped with strong analytical skills and a customer-focused mindset, I am ready to take on managerial responsibilities to drive results and enhance team performance.

I enjoy combining my engineering background with my passion for digital art and marketing to create innovative and engaging content. I am confident that my creative approach and dedication will enable me to make a valuable impact on your organization, driving success and fostering growth. I look forward to the opportunity to contribute my skills and enthusiasm to your team.

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Language

English
Fluent
Hindi
Advanced
Spanish; Castilian
Intermediate
Portuguese
Intermediate

Work Experience

Assistant Manager at Sword Security
April 30, 2025 - July 8, 2025
Assisted attendees with inquiries, ensuring a smooth and positive experience. Maintained front-of-stage crowd control and addressed issues in real time. Ensured public safety by identifying hazards and enforcing protocols. Operated radio systems to coordinate team communication and responses. Responded swiftly to incidents, minimizing risk during emergencies.
Assistant Manager at Sword Security
April 30, 2025 - July 8, 2025
Assisted attendees with inquiries, ensuring a smooth and positive experience. Maintained front-of-stage crowd control and addressed issues in real time. Ensured public safety by identifying hazards and enforcing protocols. Operated radio systems to coordinate team communication and responses. Responded swiftly to incidents, minimizing risk during emergencies.
Assistant Manager at Sword Security
April 30, 2025 - July 8, 2025
Assisted attendees with inquiries, ensuring a smooth and positive experience. Maintained front-of-stage crowd control and addressed issues in real time. Ensured public safety by identifying hazards and enforcing protocols. Operated radio systems to coordinate team communication and responses. Responded swiftly to incidents, minimizing risk during emergencies at events such as Galway Races, Electric Picnic, Galway Airport (Summer Sessions), Rosscommon Races, Black Box Theatre, and Connacht Rugby.
Assistant Manager at BoyleSports
October 1, 2024 - Present
Support daily shop operations and step into managerial duties in the absence of management, including opening/closing, team supervision, and cash handling. Deliver exceptional customer service and ensure smooth bet processing across various channels (EPOS, terminals, in-shop). Promote digital services and act as a brand ambassador to enhance the customer journey. Maintain high shop standards, ensure compliance with safety and operational procedures, and uphold social responsibility practices. Thrive in a fast-paced environment while continuously developing skills and contributing to team success.
Assistant Manager at BoyleSports
October 1, 2024 - Present
Supported daily shop operations and stepped into managerial duties in the absence of management, including opening/closing, team supervision, and cash handling. Delivered exceptional customer service ensuring smooth bet processing across various channels. Promoted digital services and acted as a brand ambassador to enhance the customer journey. Maintained high shop standards, ensured compliance with safety and operational procedures, and upheld social responsibility practices. Thrived in a fast-paced environment while continuously developing skills and contributing to team success.
Assistant Manager at BoyleSports
October 1, 2024 - Present
Supported daily shop operations and stepped into managerial duties in the absence of management, including opening/closing, team supervision, and cash handling. Delivered exceptional customer service and ensured smooth bet processing across various channels (EPOS, terminals, in-shop). Promoted digital services and acted as a brand ambassador to enhance the customer journey. Maintained high shop standards, ensured compliance with safety and operational procedures, and upheld social responsibility practices. Thrived in a fast-paced environment while continuously developing skills and contributing to team success.
Bartender & Waiter at Coco Cabana Goa | Cuba Beach Cafe
January 31, 2024 - July 8, 2025
Worked closely with bar staff, servers, and management to ensure efficient operations and a seamless customer experience. Provided excellent customer service by engaging with patrons, taking orders, and ensuring a welcoming and enjoyable experience.
Digital Marketing & Head of Design at Cuba Goa | Coco Cabana Goa | New Common Home | O3 Beach Resort | LA Station Vagator
January 31, 2024 - July 8, 2025
Led digital marketing and design initiatives, managing social media campaigns, creating branding materials, and engaging with the audience to increase visibility and revenue.
Guest Services & Events Coordinator at Cuba Goa | Coco Cabana Goa | New Common Home | O3 Beach Resort | LA Station Vagator
January 31, 2024 - July 8, 2025
Assisted customers in person and online, delivering clear, high-quality support. Managed social media queries and bookings to boost guest engagement. Compiled daily guest reports, tracking feedback and service quality. Coordinated artist schedules and event programming for smooth execution. Resolved conflicts promptly to ensure guest satisfaction and a positive atmosphere.
Bartender & Waiter at Coco Cabana Goa | Cuba Beach Cafe
January 31, 2024 - July 8, 2025
Worked closely with bar staff, servers, and management to ensure efficient operations and a seamless customer experience. Provided excellent customer service by engaging with patrons, taking orders, and ensuring a welcoming environment.
Digital Marketing & Head of Design at Cuba Goa | Coco Cabana Goa | New Common Home | O3 Beach Resort | LA Station Vagator
January 31, 2024 - July 8, 2025
Managed digital marketing and head of design responsibilities including content creation, social media management and marketing strategies across multiple venues in USA and India.
Guest Services & Events Coordinator at Cuba Goa | Coco Cabana Goa | New Common Home | O3 Beach Resort | LA Station Vagator
January 31, 2024 - July 8, 2025
Assisted customers in person and online, delivering clear, high-quality support. Managed social media queries and bookings to boost guest engagement. Compiled daily guest reports, tracking feedback and service quality. Coordinated artist schedules and event programming for smooth execution. Resolved conflicts promptly to ensure guest satisfaction and a positive atmosphere.
Bartender & Waiter at Coco Cabana Goa | Cuba Beach Cafe
January 31, 2024 - July 8, 2025
Worked closely with bar staff, servers, and management to ensure efficient operations and a seamless customer experience. Provided excellent customer service by engaging with patrons, taking orders, and ensuring a welcoming and enjoyable atmosphere.
Guest Services & Events Coordinator at Cuba Goa | Coco Cabana Goa | New Common Home | O3 Beach Resort | LA Station Vagator
January 31, 2024 - July 8, 2025
Assisted customers in person and online, delivering clear, high-quality support. Managed social media queries and bookings to boost guest engagement. Compiled daily guest reports, tracking feedback and service quality. Coordinated artist schedules and event programming for smooth execution. Resolved conflicts promptly to ensure guest satisfaction and a positive atmosphere.
Digital Marketing & Head of Design at Cape Town Cafe | Maya Nightclub | Salud Goa | Levels
February 28, 2023 - July 8, 2025
Executed digital marketing strategies and designed creative content for hospitality venues to attract and retain customers.
Digital Marketing & Head of Design at Cape Town Cafe | Maya Nightclub | Salud Goa | Levels
February 28, 2023 - July 8, 2025
Handled digital marketing and design roles for hospitality venues, focusing on enhancing brand presence and promotional activities.
Digital Marketing & Head of Design at Bob’s Lounge and Grill | Lopes Lounge
October 1, 2022 - Present
Led digital marketing and design efforts for multiple hospitality venues, creating impactful marketing content and managing social media presence to boost brand engagement.
Digital Marketing & Head of Design at Bob’s Lounge and Grill | Lopes Lounge
October 1, 2022 - Present
Managed digital marketing and head of design responsibilities including content creation, social media management and marketing strategies across multiple venues in USA and India.
Digital Marketing & Head of Design at Bob’s Lounge and Grill | Lopes Lounge
October 1, 2022 - Present
Handled digital marketing and design initiatives across various venues in Houston, Texas, and Goa, India. Created engaging content, managed branding, and launched promotional campaigns to increase exposure and customer engagement.
Gym Manager, Instructor & Consultant at Johnson’s Fitness | Next Level Fitness | Ambrose Fitness Studio | Unique Fitness Centre (UFC)
April 30, 2022 - July 8, 2025
Created workout programs, provided consultation for fitness and gym requirements and managed gyms while providing personal training. Managed digital marketing, handled social media accounts, generated captivating content, gained more revenue through online campaigns, hosted and collaborated with fitness influencers & models, and created eye-catching flyers and branding.
Gym Manager, Instructor & Consultant at Johnson’s Fitness | Next Level Fitness | Ambrose Fitness Studio | Unique Fitness Centre (UFC)
April 30, 2022 - July 8, 2025
Created workout programs, provided fitness consultations, managed gyms while providing personal training. Managed digital marketing, social media accounts, created content, collaborated with fitness influencers, and handled branding.
Gym Manager, Instructor & Consultant at Johnson’s Fitness | Next Level Fitness | Ambrose Fitness Studio | Unique Fitness Centre (UFC)
April 30, 2022 - July 8, 2025
Created workout programs, provided consultation for fitness and gym requirements and managed gyms while providing personal training. Managed digital marketing, handled social media accounts, created captivating content, generated more revenue through online campaigns, collaborated with fitness influencers and models, and created eye-catching flyers and branding.
Quality Control Intern at Commscope Solutions India Pvt Ltd
July 31, 2018 - July 8, 2025
Worked in Quality Control Department, using SolidWorks and MS Excel. Contributed to Research & Development, Assembly Line & Production during internship.
Internship (Quality Control Department, Solidworks & MS Excel, Research & Development, Assembly Line & Production) at Commscope Solutions India Pvt Ltd
July 31, 2018 - July 8, 2025
Participated in quality control, research and development, and production assembly line work during internship, employing tools like Solidworks and MS Excel.
Engineering Intern at Commscope Solutions India Pvt Ltd
July 31, 2018 - July 8, 2025
Worked in Quality Control Department, Solidworks & MS Excel, Research & Development, Assembly Line & Production during internship.

Education

Bachelor of Engineering at Goa University (PCCE)
January 1, 2016 - December 31, 2020
Senior Secondary in Science at ISC Board (Manovikas School)
January 1, 2014 - December 31, 2016
KG - Class 10 at ICSE Board (Manovikas School)
January 1, 2002 - December 31, 2014
Bachelor of Engineering at Goa University (PCCE)
January 1, 2016 - December 31, 2020
Senior Secondary in Science at ISC Board (Manovikas School)
January 1, 2014 - December 31, 2016
KG - Class 10 at ICSE Board (Manovikas School)
January 1, 2002 - December 31, 2014
Bachelor of Engineering at Goa University (PCCE)
January 1, 2016 - December 31, 2020
Senior Secondary in Science at ISC Board (Manovikas School)
January 1, 2014 - December 31, 2016
KG - Class 10 at ICSE Board (Manovikas School)
January 1, 2002 - December 31, 2014

Qualifications

Introduction to Equality, Diversity & Inclusion
January 1, 2023 - December 31, 2023
Dealing with difficult customers face to face
January 1, 2023 - December 31, 2023
What does great customer service look and sound like
January 1, 2023 - December 31, 2023
Irish Barista Academy Barista Training
January 1, 2023 - December 31, 2023
Food Safety Level 1
January 1, 2023 - December 31, 2023
UAS Operator Registration
January 1, 2023 - December 31, 2023
The 2024 Blender Primer: 3D Modeling, Animation & Rendering
January 1, 2024 - December 31, 2024
After Effects CC: The Ultimate Motion Graphics Masterclass
January 1, 2024 - December 31, 2024
Digital Marketing: SEO, Social Media, Content, Online Ads
January 1, 2024 - December 31, 2024
Learn Photoshop, Web Design & Profitable Freelancing 2024
January 1, 2024 - December 31, 2024
Drawing & Painting on the iPad with Procreate
January 1, 2024 - December 31, 2024
Adobe Premiere Pro CC Masterclass: Video Editing in Premiere
January 1, 2024 - December 31, 2024
Introduction to Equality, Diversity & Inclusion
January 11, 2030 - July 8, 2025
Dealing with difficult customers face to face
January 11, 2030 - July 8, 2025
What does great customer service look and sound like
January 11, 2030 - July 8, 2025
Barista Training
January 11, 2030 - July 8, 2025
Food Safety Level 1
January 11, 2030 - July 8, 2025
UAS Operator Registration
January 11, 2030 - July 8, 2025
The 2024 Blender Primer: 3D Modeling, Animation & Rendering
January 11, 2030 - July 8, 2025
After Effects CC: The Ultimate Motion Graphics Masterclass
January 11, 2030 - July 8, 2025
Digital Marketing: SEO, Social Media, Content, Online Ads
January 11, 2030 - July 8, 2025
Learn Photoshop, Web Design & Profitable Freelancing 2024
January 11, 2030 - July 8, 2025
Drawing & Painting on the IPad with Procreate
January 11, 2030 - July 8, 2025
Adobe Premiere Pro CC Masterclass: Video Editing in Premiere
January 11, 2030 - July 8, 2025
Introduction to Equality, Diversity & Inclusion
January 11, 2030 - July 8, 2025
Dealing with difficult customers face to face
January 11, 2030 - July 8, 2025
What does great customer service look and sound like
January 11, 2030 - July 8, 2025
Barista Training
January 11, 2030 - July 8, 2025
Food Safety Level 1
January 11, 2030 - July 8, 2025
UAS Operator Registration
January 11, 2030 - July 8, 2025
The 2024 Blender Primer: 3D Modeling, Animation & Rendering
January 1, 2024 - December 31, 2024
After Effects CC: The Ultimate Motion Graphics Masterclass
January 1, 2024 - December 31, 2024
Digital Marketing: SEO, Social Media, Content, Online Ads
January 1, 2024 - December 31, 2024
Learn Photoshop, Web Design & Profitable Freelancing 2024
January 1, 2024 - December 31, 2024
Drawing & Painting on the IPad with Procreate
January 1, 2024 - December 31, 2024
Adobe Premiere Pro CC Masterclass: Video Editing in Premiere
January 1, 2024 - December 31, 2024

Industry Experience

Travel & Hospitality, Media & Entertainment, Retail, Manufacturing, Professional Services