Hi, I'm Mouna Nadine Mokkedem, a graduate with a Master of Science in Cyber Security & Digital Forensics and a Bachelor of Science in Computer Science. I have hands-on experience supporting IT systems, managing user profiles, and troubleshooting complex software, hardware, and network issues. I'm passionate about finding innovative solutions and have a strong background in programming, cybersecurity, and forensic investigation. I thrive in fast-paced environments and excel at multitasking and prioritizing to meet service level agreements. Having worked remotely in IT support and as a web development intern, I enjoy collaborating with teams as well as working independently. I'm eager to leverage my technical skills and knowledge to contribute to a forward-thinking IT or cybersecurity team.

Mouna Nadine Mokkedem

Hi, I'm Mouna Nadine Mokkedem, a graduate with a Master of Science in Cyber Security & Digital Forensics and a Bachelor of Science in Computer Science. I have hands-on experience supporting IT systems, managing user profiles, and troubleshooting complex software, hardware, and network issues. I'm passionate about finding innovative solutions and have a strong background in programming, cybersecurity, and forensic investigation. I thrive in fast-paced environments and excel at multitasking and prioritizing to meet service level agreements. Having worked remotely in IT support and as a web development intern, I enjoy collaborating with teams as well as working independently. I'm eager to leverage my technical skills and knowledge to contribute to a forward-thinking IT or cybersecurity team.

Available to hire

Hi, I’m Mouna Nadine Mokkedem, a graduate with a Master of Science in Cyber Security & Digital Forensics and a Bachelor of Science in Computer Science. I have hands-on experience supporting IT systems, managing user profiles, and troubleshooting complex software, hardware, and network issues. I’m passionate about finding innovative solutions and have a strong background in programming, cybersecurity, and forensic investigation.

I thrive in fast-paced environments and excel at multitasking and prioritizing to meet service level agreements. Having worked remotely in IT support and as a web development intern, I enjoy collaborating with teams as well as working independently. I’m eager to leverage my technical skills and knowledge to contribute to a forward-thinking IT or cybersecurity team.

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Language

English
Advanced
French
Intermediate
Arabic
Intermediate

Work Experience

IT Help Desk at JoJo Maman Bebe
December 31, 2022 - July 19, 2025
Handled incoming incidents via phone and e-mail promptly and effectively using the ServiceNow ticket system. Performed network device scans to ensure devices had the latest security patches. Managed user profiles with Active Directory and Office365 administration software. Utilized various software like MS 365, Dynamics NAV, EPOS systems, and ESET to resolve incidents. Assisted with hardware and software rollout projects.
Web Development Intern at Eyecom
October 31, 2021 - July 19, 2025
Gained hands-on experience with HTML, CSS, JavaScript, and Python to create user-friendly web solutions. Assisted in developing responsive websites focusing on enhancing user experience and optimizing user interfaces. Participated in the full software development lifecycle including planning, development, deployment, and testing. Contributed in a collaborative team environment by sharing ideas and learning from experienced professionals.

Education

BSc at Nottingham Trent University
January 1, 2015 - December 31, 2018
MSc at University of Westminster
January 1, 2019 - December 31, 2021

Qualifications

CompTIA A+
January 1, 2021 - December 31, 2021
CompTIA Network+
January 1, 2021 - December 31, 2021
NCSC
January 1, 2021 - December 31, 2021

Industry Experience

Software & Internet, Computers & Electronics, Retail, Professional Services, Education