Available to hire
I am a results-driven IT Specialist with over 6 years of experience in full-stack development, data analytics, and IT service management. I have a passion for leveraging tools like Power BI, SQL, and ERP systems to enable data-driven decision-making and streamline digital transformation for organizations.
My experience spans from automating report generation to optimizing database integrity and supporting IT service desks to enhancing online presence and driving customer engagement. I enjoy working collaboratively and am always looking to improve processes for better efficiency and impact.
Skills
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Language
English
Advanced
Swahili
Fluent
Work Experience
Data Management Associate - Temporary Assignment at UNHCR Tanzania
October 31, 2022 - July 25, 2025Automated RRIMES data reporting using Power BI, reducing manual work by 30% and report generation time by 25%. Validated 100% of refugee/asylum documentation ensuring compliance with international data governance. Enhanced data integrity for ProGress database, reducing errors by 20%. Created Power BI SOPs and manuals to enable 50% faster data query resolutions by management.
Service Desk Administrator (Full Time) at Computer Center Tanzania Ltd
May 31, 2022 - July 25, 2025Maintained 99% uptime for Service Desk tools across 130+ clients. Resolved 300+ daily calls with 95% SLA compliance. Reduced incident resolution time by 30% through streamlined escalation. Automated report generation using Excel/SmartSheet, improving accuracy by 30%. Achieved 90% customer satisfaction by proactively updating clients on incident progress. Boosted client retention to 98% through proactive support.
Webmaster & IT Support Specialist (Part-time) at First Class Africa
August 31, 2022 - July 25, 2025Achieved 99.9% website uptime, reducing downtime-related complaints by 40%. Redesigned website structure resulting in a 35% improvement in page load speed and a 50% increase in mobile traffic. Developed and deployed RESTful APIs reducing data retrieval time and improving system responsiveness.
IT Products & Promotion Engineer (Contract) at Airtel Tanzania Ltd
September 30, 2019 - July 25, 2025Collaborated with business teams to define and implement campaign strategies using IBM UNICA. Executed 100+ targeted campaigns boosting customer engagement by 25%. Optimized campaigns across USSD and digital channels, improving ROI by 15%. Led end-to-end campaign testing (UAT) ensuring 100% compliance with specs. Resolved campaign execution issues by coordinating with IT and support teams. Supported and maintained middleware systems and WebSphere servers.
UNV Web & Social Media Communication Associate (Full Time) at UNDP Tanzania
March 31, 2019 - July 25, 2025Secured 100% media coverage for all UNDP events and grew public engagement by 40%. Increased social media engagement by 35% via storytelling and real-time updates. Designed and executed the 2018–2020 Communication Strategy aligned with SDGs. Improved inter-agency outreach, reaching 10,000+ beneficiaries. Redesigned the website, increasing traffic by 15%. Trained program officers to publish results, accelerating knowledge-sharing and ensuring 100% compliance with reporting.
Web Officer (Full Time) at Femina HIP
December 31, 2015 - July 25, 2025Merged 3 websites into a responsive platform, boosting mobile traffic by 40%. Designed a content strategy that raised youth engagement by 50%. Built an SMS Q&A system supporting 1,000+ youths. Led a 5-member social media team, increasing followers by 60% in 12 months.
Education
Postgraduate Diploma at College of Natural and Applied Science, University of Dar es salaam
April 1, 2013 - November 30, 2014Advanced Diploma at Institute of Accountancy Arusha, Arusha
September 1, 2008 - November 30, 2011Qualifications
Industry Experience
Government, Non-Profit Organization, Telecommunications, Software & Internet, Media & Entertainment
Skills
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