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I am Megha Karia, a highly analytical and results-driven professional with 5 years of progressive experience, including over two years focused on optimizing business processes and enhancing operational efficiency. Currently, I am pursuing my MCA while honing my skills in Android development and data management. I take pride in my problem-solving abilities and my customer operations expertise, which I continuously leverage to drive impactful improvements. With a passion for learning and collaboration, I am seeking a challenging Process Associate or Senior Process Associate role where I can contribute to team success and client satisfaction.…I am Megha Karia, a highly analytical and results-driven professional with 5 years of progressive experience, including over two years focused on optimizing business processes and enhancing operational efficiency. Currently, I am pursuing my MCA while honing my skills in Android development and data management. I take pride in my problem-solving abilities and my customer operations expertise, which I continuously leverage to drive impactful improvements. With a passion for learning and collaboration, I am seeking a challenging Process Associate or Senior Process Associate role where I can contribute to team success and client satisfaction.

Megha Karia

Full Stack Developer, App Developer, Developer, +3

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I am Megha Karia, a highly analytical and results-driven professional with 5 years of progressive experience, including over two years focused on optimizing business processes and enhancing operational efficiency. Currently, I am pursuing my MCA while honing my skills in Android development and data management. I take pride in my problem-solving abilities and my customer operations expertise, which I continuously leverage to drive impactful improvements. With a passion for learning and collaboration, I am seeking a challenging Process Associate or Senior Process Associate role where I can contribute to team success and client satisfaction.…I am Megha Karia, a highly analytical and results-driven professional with 5 years of progressive experience, including over two years focused on optimizing business processes and enhancing operational efficiency. Currently, I am pursuing my MCA while honing my skills in Android development and data management. I take pride in my problem-solving abilities and my customer operations expertise, which I continuously leverage to drive impactful improvements. With a passion for learning and collaboration, I am seeking a challenging Process Associate or Senior Process Associate role where I can contribute to team success and client satisfaction.

Available to hire

I am Megha Karia, a highly analytical and results-driven professional with 5 years of progressive experience, including over two years focused on optimizing business processes and enhancing operational efficiency. Currently, I am pursuing my MCA while honing my skills in Android development and data management.

I take pride in my problem-solving abilities and my customer operations expertise, which I continuously leverage to drive impactful improvements. With a passion for learning and collaboration, I am seeking a challenging Process Associate or Senior Process Associate role where I can contribute to team success and client satisfaction.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Hindi

Advanced

Gujarati

Advanced

Work Experience

Business Process Associate at Tata Consultancy Services

January 1, 2023 - Present

Working as a Business Process Specialist on the Citibank CLS project, developing skills in banking, trading, teamwork, adoption of new processes, and team training. Responsibilities include client handling, communication, email management, problem handling, and solving. Managed end-to-end customer operations for financial services clients, ensuring high satisfaction and adherence to SLAs. Received Star of the Month recognition for exceptional performance and contributed to a 10% reduction in processing time. Proficient in Excel and other software.

Junior Executive at Rajkot Nagrik Sahakari Bank

December 31, 2022 - July 26, 2025

Worked as a Relationship Manager and Front Desk staff. Handled KYC, customer account openings, and banking services including RTGS, NEFT, clearing, transfers, reports, cash debit/credit, lockers, and other operations. Utilized digital systems and enterprise software for efficient data handling and workflow management. Collaborated with IT and customer service teams to resolve operational issues. Delivered high service standards and processed daily banking transactions ensuring regulatory compliance.

Office Assistant at Exerl

February 28, 2022 - July 26, 2025

Assisted in office operations including marketing support, accounting data entry, and records management. Managed documentation ensuring compliance and easy retrieval. Supported office administration and coordinated marketing campaigns. Worked with Excel for data management.

Business Process Associate at Tata Consultancy Services

January 1, 2023 - Present

Working as a Business Process Specialist for the Citibank CLS project with skills including banking, trading, teamwork, adoption of new processes and their training, client handling, communication, emails, problem handling and solving. Managed end-to-end customer operations for financial services clients, ensuring high satisfaction and adherence to SLAs. Awarded Star of the Month for exceptional performance. Contributed to a 10% reduction in processing time. Utilized Excel and other software tools.

Junior Executive at Rajkot Nagrik Sahakari Bank

December 31, 2022 - July 26, 2025

Served as Relationship Manager and Front Desk handler. Managed KYC, customer account openings, RTGS, NEFT, clearing, transfers, reports, cash debit/credit, lockers, and other banking functions. Used digital systems and enterprise software for data handling, reporting, and workflow management. Collaborated with IT and customer service teams to resolve operational issues. Provided comprehensive banking support and maintained high service standards. Processed daily transactions ensuring regulatory compliance and communicated product information effectively.

Office Assistant at Exerl

February 28, 2022 - July 26, 2025

Assisted in office operations including marketing support, accounting data entry, and records management. Managed and organized critical documentation to ensure easy retrieval and compliance with policies. Coordinated administrative tasks for marketing campaigns. Also worked extensively with Excel.

Business Process Associate at Tata Consultancy Services

January 1, 2023 - Present

Working as a Business Process Specialist for the Citibank CLS project, handling banking and trading operations, teamwork, process adoption and training, client handling, communication, emails, problem handling and solving. Managed end-to-end customer operations for financial services clients ensuring high satisfaction and adherence to SLAs. Recognized with Star of the Month award for exceptional performance and contributed to a 10% reduction in processing time.

Junior Executive at Rajkot Nagrik Sahakari Bank

December 31, 2022 - July 26, 2025

Served as Relationship Manager and Front Desk handling KYC, customer account opening, RTGS, NEFT, clearing, transfers, reports, cash debit/credit, lockers, and other banking services. Utilized digital systems for data handling and collaborated with IT and customer service to resolve operational issues. Provided banking support, resolved customer queries, and ensured compliance with regulations for accurate daily transactions.

Office Assistant at Exerl

February 28, 2022 - July 26, 2025

Assisted in office operations including marketing support, accounting data entry, records management, and coordination of administrative tasks for marketing campaigns. Managed documentation ensuring easy retrieval and compliance with policies, and contributed to efficient office administration while working extensively with Excel.