Available to hire
Hi! I’m Heng Hester, an experienced Business Analyst with a strong passion for Information Technology. Over the years, I’ve learned to manage project life cycles efficiently while analyzing and understanding client business requirements. I enjoy tackling new challenges that push me to grow and hone my technical and management skills. My journey has also involved part-time roles that have helped me develop resilience and adaptability.
Besides my technical interests, I love organizing events and working closely with teams. During my university days, I was honored to serve as the Head of Publicity for our Student Management Committee, where I organized multiple successful events and built strong collaborative relationships. I am always excited about learning and contributing to both technical projects and community initiatives.
Language
English
Fluent
Work Experience
Business Analyst at nSearch, Singapore
July 1, 2024 - PresentFacilitate discussions or workshops to gather requirements from project stakeholders. Evaluate collected requirements to derive viable solutions in collaboration with developers and subject matter experts. Manage development scope and effort. Manage project plan and track timeline through gathering and prioritisation of requirements. Analyze and provide support for production issues to system end users.
Business Analyst at MaivenPoint, Singapore
May 31, 2024 - July 31, 2025Conduct requirement gathering workshops with clients and manage client expectations. Generate business scenario documents for user testing and conduct user acceptance training. Work with project manager, product manager and other team members in planning project deliverable scope, schedule and other aspects of the project. Analyze collected requirements to derive feasible solutions after evaluation with internal stakeholders such as developers and subject matter experts, draft functional specification documents. Translate technical information into business language to ensure understanding of the requirements by both technical and non-technical audiences. Close collaboration with internal and external involved parties to analyze information and functional requirements.
System Analyst at Integrated Health Information Systems (IHiS), Singapore
November 30, 2022 - July 31, 2025Specializes in appointment booking and surgical systems. Programming & scripting, develop & enhance system features, production issue analysis & troubleshooting (bug fixing), system maintenance. Change requests management including requirement gathering, development & documentation, internal testing, user acceptance testing. On-site & remote system support.
Clinic Assistant at Healthcare Family Clinic & Surgery, Singapore
August 31, 2020 - July 31, 2025Manage online E-claims for patients who use healthcare insurance cards. Arrange appointments for patients referred to other healthcare facilities from the clinic. Dispensing medicines. Knowledgeable in several types of medications and medical terms.
Full-time internship at iGive Pte Ltd, Singapore
August 31, 2018 - July 31, 2025Develop web-based application. Improve user experience for current application designs.
Administrator, Web Developer & Photographer at The Gift Empire Pte Ltd, Singapore
October 31, 2017 - July 31, 2025Develop new website. Photography & editing for products. Data entry for products.
Full-time internship at ST Electronics (Info-comm systems)
May 31, 2017 - July 31, 2025Test communication systems used in combat vehicles. Make test plans for testing. Document test results and generate test reports.
Administrator at JL Cable Detection Pte Ltd, Singapore
October 31, 2015 - July 31, 2025Sort and file paper documents. Writing reports for projects. Faxing and photocopying paper documents.
Business Analyst at nSearch, Singapore
July 1, 2024 - PresentFacilitated discussions and workshops to gather requirements from project stakeholders. Evaluated collected requirements to derive viable solutions in collaboration with developers and subject matter experts. Managed development scope and effort as well as project plans and timelines by gathering and prioritizing requirements. Provided analysis and support for production issues to system end users.
Business Analyst at MaivenPoint, Singapore
May 31, 2024 - August 4, 2025Conducted requirement gathering workshops with clients and managed client expectations. Generated business scenario documents for user testing and conducted user acceptance training. Collaborated with project and product managers and other team members to plan project deliverable scope and schedule. Analyzed requirements for feasible solutions. Translated technical information into business language for diverse audiences. Maintained close collaboration with internal and external parties to analyze information and functional requirements.
System Analyst at Integrated Health Information Systems (IHiS), Singapore
November 30, 2022 - August 4, 2025Specialized in appointment booking and surgical systems. Engaged in programming and scripting, enhanced system features, analyzed production issues and troubleshot bugs, managed system maintenance, and handled change requests including requirement gathering, development, documentation, testing, and user acceptance. Provided on-site and remote system support.
Clinic Assistant at Healthcare Family Clinic & Surgery, Singapore
August 31, 2020 - August 4, 2025Managed online E-claims for patients using healthcare insurance cards. Arranged patient appointments and referrals to other healthcare facilities. Dispensed medicines and maintained knowledge of medications and medical terms.
Intern at iGive Pte Ltd, Singapore
August 31, 2018 - August 4, 2025Developed web-based application and improved user experience for current application designs.
Administrator, Web Developer & Photographer at The Gift Empire Pte Ltd, Singapore
October 31, 2017 - August 4, 2025Developed a new website, handled photography and editing for products, and managed data entry for products.
Intern at ST Electronics (Info-comm systems)
May 31, 2017 - August 4, 2025Tested communication systems for combat vehicles, prepared test plans, documented test results, and generated test reports.
Administrator at JL Cable Detection Pte Ltd, Singapore
October 31, 2015 - August 4, 2025Sorted and filed paper documents, wrote project reports, and managed faxing and photocopying of documents.
Education
BSc(Hons) Computing Science at University of Glasgow (partnering Singapore Institute of Technology)
August 1, 2018 - May 31, 2020Diploma at Nanyang Polytechnic
April 1, 2015 - May 31, 2018GCE ‘O’ Level at Pierce Secondary School
January 1, 2010 - December 31, 2014BSc(Hons) at University of Glasgow (partnering Singapore Institute of Technology), Singapore
August 1, 2018 - May 31, 2020Diploma at Nanyang Polytechnic, Singapore
April 1, 2015 - May 31, 2018GCE 'O' Level at Pierce Secondary School, Singapore
January 1, 2010 - December 31, 2014Qualifications
Industry Experience
Healthcare, Professional Services, Software & Internet, Computers & Electronics, Education, Media & Entertainment
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