Available to hire
Hi, I’m Joseph Bowen, a Web Content Manager, Web Designer, WordPress Developer, and IT Consultant based in New York. With more than 20 years in the IT industry, I specialize in UX design, responsive HTML/CSS, SEO, analytics, and end-to-end web and content projects. I’ve led major website and template redesigns and managed technology expansions for healthcare and education-focused organizations, always aiming for modern, accessible, and data-driven results.
Beyond hands-on development, I plan and manage projects, optimize LMS and content workflows, and train end users. I thrive in cross-functional teams, collaborating with product managers, QA, ad operations, and stakeholders to deliver high-quality, secure, and scalable solutions that improve engagement and outcomes.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Digital Production Coordinator at MEDSCAPE (WEBMD)
January 1, 2023 - August 2, 2025Created and maintained digital advertising campaigns and web content launches for the Medscape website. Managed multiple simultaneous pharmaceutical advertising campaigns and served as Subject Matter Expert on various Medscape products. Collaborated with project management, QA, and Ad Operations to ensure timely campaign delivery and monitored campaigns in Google Ad Manager.
Content Coordinator at 2U
January 1, 2021 - August 2, 2025Developed online courses for graduate degree programs at major universities using a custom CMS and Moodle LMS. Coordinated with professors, designers, project managers, and QA to track and deploy course materials. Ensured quality assurance of courses and coordinated with outside vendors for content processing and editing.
Web Content Manager/LMS Administrator at Jobson Medical Information (WebMD)
January 1, 2019 - August 2, 2025Created and optimized web and print content, redesigned HTML templates for SEO, managed email blasts and trade show materials. Enhanced LMS usability and accessibility, provided end-user training and support, documented job responsibilities, and contributed articles on lifestyle and healthcare technology.
Solution Center Support Representative at 2U
January 1, 2019 - August 2, 2025Provided technical support via phone, email, and chat for students and faculty, resolving connectivity and application issues. Delivered training on the 2U LMS and supported in-class real-time technical needs.
System Administrator at Capri Capital Partners
January 1, 2013 - August 2, 2025Managed Windows servers, Cisco network devices, performed backups and upgrades, supported Active Directory users, and prepared SOX compliance reports.
Data Analyst/Team Leader at Energy BBDO
January 1, 2011 - August 2, 2025Documented and transferred large client data volumes onto corporate servers, managed a team of data entry technicians, ensured workflow efficiency, and created full project documentation.
Strategic Support Manager at NRC Realty and Capital Advisors
January 1, 2010 - August 2, 2025Managed Apple X-Serves in an Open Directory environment, network equipment, performed backups, and provided technical and presentation support for auctions and seminars.
President / Consultant at Borealis Systems
January 1, 2003 - PresentProvided project planning, risk management, IT consulting, web design, Linux web hosting, Dell-certified installations and repairs, network security management, end-user support, and enforcement of IT security practices.
Digital Production Coordinator at Medscape (WebMD)
January 1, 2023 - August 2, 2025Created and maintained digital advertising campaigns and web content launches for the Medscape website, managing multiple simultaneous pharmaceutical advertising campaigns. Attended weekly scrums to review technical issues, provided technical expertise as SME on Medscape products, and collaborated with Project Management, QA, and Ad Operations. Hand-coded configuration files for various products to ensure timely and accurate content delivery, and monitored campaigns via Google Ad Manager.
Content Coordinator at 2U
January 1, 2021 - August 2, 2025Developed online courses for graduate programs at major universities using custom CMS and Moodle. Coordinated course content processing, partnered with professors and QA to track materials through deployment, and ensured quality assurance and proper rendering in the LMS. Collaborated with vendors to edit and verify course content accuracy.
Web Content Manager/LMS Administrator at Jobson Medical Information (WebMD)
January 1, 2019 - August 2, 2025Created and optimized web and print content including HTML email blasts and trade show guides. Redesigned HTML templates for SEO improvements and modern design, tested and scheduled email deployments, coordinated ad placements, and monitored web analytics. Developed and supported an LMS to enhance usability and accessibility for an eyeglass lens manufacturer, provided comprehensive training and documentation, and produced photography and video content for trade shows.
Solution Center Support Representative at 2U
January 1, 2019 - August 2, 2025Provided remote technical support to students and faculty across various platforms. Resolved internet connectivity, browser, and application issues, and trained users to navigate LMS features such as video recording, publishing, and grading modules to ensure smooth course experiences.
System Administrator at Capri Capital Partners
January 1, 2013 - August 2, 2025Managed Windows servers, Cisco switches, and firewalls, performing daily backups and system upgrades. Supported Active Directory users, maintained network security, and prepared SOX compliance reports. Managed server deployment and decommissioning to ensure operational efficiency.
Data Analyst/Team Leader at Energy BBDO
January 1, 2011 - August 2, 2025Documented and transferred large volumes of client data onto corporate servers, cataloguing information in Microsoft SharePoint. Managed a team of data entry technicians, ensuring efficient workflows and timely project completion, while creating full project documentation.
Strategic Support Manager at NRC Realty and Capital Advisors
January 1, 2010 - August 2, 2025Managed Apple X-Serves in an Open Directory environment, network devices including Cisco routers, firewalls, and VoIP phones. Performed daily backups, supported primarily Mac users, and provided technical and presentation support for auctions and seminars.
Digital Production Coordinator at MEDSCAPE (WEBMD)
December 31, 2023 - August 2, 2025Created and maintained digital advertising campaigns and web content launches for the Medscape website. Participated in project management to ensure timely delivery of pharmaceutical advertising campaigns. Attended weekly Scrums to address technical issues, served as SME on various products, and collaborated with project management and QA teams to ensure campaign success. Hand-coded configuration files to guarantee accurate content delivery and monitored campaigns in Google Ad Manager.
Content Coordinator at 2U
January 1, 2021 - August 2, 2025Collaborated with instructional designers to develop online courses for graduate programs at major universities, managing course content across multiple formats. Built courses and assessments in Moodle while performing QA to ensure proper rendering. Coordinated with vendors to process and edit course materials, ensuring accuracy and quality.
Web Content Manager/LMS Administrator at JOBSON MEDICAL INFORMATION (WEBMD)
December 31, 2019 - August 2, 2025Managed and optimized web and print content including website updates, HTML email blasts, and trade show guides. Redesigned LMS components to improve usability and accessibility, trained end-users, and created documentation materials. Enhanced publishing workflows and SEO by redesigning templates and coordinating email deployments. Provided multimedia support such as photography and video editing for trade shows.
Solution Center Support Representative at 2U
December 31, 2019 - August 2, 2025Provided technical support via phone, email, and chat to students and faculty, addressing issues related to connectivity and LMS usage. Trained users to utilize LMS functions including video recording and grading modules, ensuring smooth educational experiences.
System Administrator at CAPRI CAPITAL PARTNERS
December 31, 2013 - August 2, 2025Managed Windows servers, Cisco switches, and firewalls while maintaining network security and backups. Deployed and decommissioned servers, supported Active Directory users, and ensured SOX compliance through reporting.
Data Analyst/Team Leader at ENERGY BBDO
December 31, 2011 - August 2, 2025Documented and transferred large volumes of client data, managing a team of data entry technicians to ensure efficient workflow and timely completion. Created detailed project documentation for data cataloguing and storage.
Strategic Support Manager at NRC REALTY AND CAPITAL ADVISORS
December 31, 2010 - August 2, 2025Managed Apple X-Serves in an Open Directory environment and maintained Cisco network infrastructure including routers and firewalls. Provided daily backups, supported predominantly Mac users, and delivered technical and presentation support for external events.
Digital Production Coordinator at Medscape (WebMD)
January 1, 2023 - October 1, 2025Created and maintained digital advertising campaigns and web content launches for the Medscape website. Managed multiple campaigns concurrently to ensure on-time delivery; participated in three weekly scrums to resolve technical issues; served as SME for NativeCONNECT, Native Video, and Medical Affairs; authored QA and publishing configurations for video podcasts, patient simulations, and Brand Alerts; collaborated with Project Management, QA, and Ad Operations to ensure timely task delivery; monitored campaigns in Google Ad Manager.
Content Coordinator at 2U
January 1, 2021 - October 1, 2025Collaborated with Instructional Designers to develop online courses for graduate programs (Harvard, Yale, UNC, Baylor, and others). Processed course content (PowerPoint, PDF, Word, podcasts, YouTube); built courses and assessments in Moodle; partnered with professors, project management, and QA to track materials through deployment; ensured proper rendering across the 2U LMS; coordinated with outside vendors for content processing and editing.
Web Content Manager/LMS Administrator at Jobson Medical Information (WebMD)
January 1, 2019 - October 1, 2025Created and optimized web and print content for Jobson's site, HTML email blasts and trade show guides. Designed and implemented LMS updates using HTML/CSS to improve usability and accessibility. Provided end-user training and support, contributing articles on lifestyle and healthcare technology. Streamlined publishing workflow, redesigned six HTML templates for SEO, and scheduled daily email deployment while monitoring web analytics. Supported an LMS for a major eyeglass lens manufacturer; served as photographer/videographer at trade shows; documented responsibilities in a 28-page manual and trained replacements. Created wireframes with Adobe XD and Sketch.
Solution Center Support Representative at 2U
January 1, 2019 - October 1, 2025Provided phone-, email-, and chat-based technical support for 2U students and faculty, including real-time in-class assistance. Resolved connectivity and application issues to ensure smooth course delivery. Trained students and faculty to use the 2U LMS, including recording and publishing video assignments and navigating grading modules.
System Administrator at Capri Capital Partners
January 1, 2013 - October 1, 2025Managed Windows servers, Cisco switches and firewalls, backups, decommissioning and deployment of servers, and support for 50 Active Directory users. Prepared SOX compliance reports and maintained security posture.
Data Analyst/Team Leader at Energy BBDO
January 1, 2011 - October 1, 2025Documented and transferred 3TB of client data from external media onto corporate servers and catalogued data in SharePoint. Led a team of 8 data-entry technicians, ensuring efficient workflow and timely completion; produced full project documentation.
Strategic Support Manager at NRC Realty and Capital Advisors
January 1, 2010 - October 1, 2025Managed 3 Apple X-Serves in an Open Directory environment, plus Cisco router, firewall, and VoIP phones. Performed daily backups, supported 50 Mac-based users, and provided technical and presentation support for off-site auctions and seminars.
Digital Production Coordinator at Medscape (WebMD)
January 1, 2023 - October 1, 2025Created and maintained digital advertising campaigns and web content launches for the Medscape site. Managed multiple campaigns concurrently, attending three weekly scrums to review technical issues. Served as SME on NativeCONNECT, Native Video, and Medical Affairs, ensuring QA standards. Developed marketing drivers increasing product engagement. Hand-coded configuration files for podcasts, patient simulations, and Brand Alerts to ensure timely content delivery. Collaborated with Project Management, QA, and Ad Operations to track tasks and ensure on-time delivery. Monitored campaigns in Google Ad Manager to optimize performance.
Content Coordinator at 2U
January 1, 2021 - October 1, 2025Developed online courses for graduate degree programs, processed all course content using the custom 2U CMS, built courses and Moodle-based assessments, and coordinated with instructional designers, professors, project management, and QA to ensure proper deployment and rendering.
Web Content Manager/LMS Administrator at Jobson Medical Information (WebMD)
January 1, 2019 - October 1, 2025Created and optimized all web and print content, HTML email blasts, and LMS updates to enhance usability and accessibility. Provided training and support, improved electronic publishing workflow, redesigned 6 HTML templates for SEO and a modern look. Led LMS development for an eyewear manufacturer, enabling Opticians to gain knowledge. Documented responsibilities and trained replacements; contributed articles on healthcare technology; used Adobe XD and Sketch for wireframes.
Solution Center Support Representative at 2U
January 1, 2019 - October 1, 2025Provided phone, email, and chat-based technical support for students and faculty across Windows, Mac, iOS and Android. Delivered real-time in-class support and class prep, resolved connectivity and application issues, and trained students and faculty to use the LMS for recording, publishing, and grading.
System Administrator at Capri Capital Partners
January 1, 2013 - October 1, 2025Managed Windows servers, Cisco switches, and firewalls; performed backups, upgrades, decommissioning and deployment; supported 50 Active Directory users; prepared SOX compliance reports.
Data Analyst/Team Leader at Energy BBDO
January 1, 2011 - October 1, 2025Documented and transferred 3TB of client data onto corporate servers; managed a team of 8 data entry technicians; created project documentation and ensured efficient workflow.
Strategic Support Manager at NRC Realty and Capital Advisors
January 1, 2010 - October 1, 2025Managed Open Directory in macOS, Cisco infrastructure, backups, and support for 50 users; provided technical and presentation support for off-site auctions and seminars.
Digital Production Coordinator at Medscape (WebMD)
December 31, 2023 - October 1, 2025Led the creation and maintenance of digital advertising campaigns and web content launches for Medscape's in-house digital agency. Managed multiple campaigns concurrently, coordinating with PM, QA, and Ad Ops to ensure timely delivery. Attended three weekly scrums to review technical issues and align on priorities. Served as SME for NativeCONNECT, Native Video, and Medical Affairs, providing technical guidance and ensuring QA best practices. Developed marketing drivers that increased product engagement and hand-coded configuration files for video podcasts, patient simulations, and Brand Alerts to ensure accurate content delivery. Monitored campaigns in Google Ad Manager and collaborated with cross-functional teams to optimize performance.
Content Coordinator at 2U
December 31, 2021 - October 1, 2025Developed online courses for graduate programs (Harvard, Yale, UNC, Baylor, and others) with instructional designers. Processed course content (PowerPoint, PDFs, Word, podcasts, YouTube) using the 2U CMS and built courses/assessments in Moodle. Tracked materials through deployment with professors, designers, PMs, and QA; performed QA to ensure proper rendering in the 2U LMS. Coordinated with vendors to process/edit content, ensuring accuracy and accessibility.
Web Content Manager/LMS Administrator at Jobson Medical Information (WebMD)
December 31, 2019 - October 1, 2025Created and optimized web and print content, HTML email blasts, and trade show guides. Designed and implemented LMS updates using HTML/CSS to enhance usability and accessibility. Provided end-user training to improve satisfaction and technical proficiency. Contributed articles on lifestyle and healthcare tech. Streamlined the electronic publishing workflow and redesigned six HTML templates for SEO and modern aesthetics. Tested and scheduled daily email deployments, coordinated ad placement, and monitored web analytics. Developed and supported an LMS for a major eyeglass lens manufacturer, enabling Opticians to efficiently gain knowledge. Photographed and videographed at trade shows; documented responsibilities in a 28-page manual and trained a replacement. Used Adobe XD and Sketch to create wireframes.
Solution Center Support Representative at 2U
December 31, 2019 - October 1, 2025Provided phone, email, and chat-based technical support (Windows/Mac/iOS/Android) for students and faculty. Resolved connectivity and application-related issues to ensure smooth course access and in-class support. Trained students and faculty to use the 2U LMS, including recording/publishing video assignments and navigating grading modules.
System Administrator at CAPRI CAPITAL PARTNERS
December 31, 2013 - October 1, 2025Managed 3 Windows 2008 servers, 6 Cisco Catalyst switches, and 2 Cisco ASA 5505 firewalls. Performed daily backups and upgrades, decommissioned/deployed servers, and supported 40 Active Directory users. Generated SOX compliance reports and ensured security best practices.
Data Analyst/Team Leader at ENERGY BBDO
December 31, 2011 - October 1, 2025Documented and transferred 3 TB of client data to corporate servers and catalogued it in SharePoint. Managed a team of 8 data-entry technicians, ensuring efficient workflow and timely completion. Created comprehensive project documentation.
Strategic Support Manager at NRC REALTY AND CAPITAL ADVISORS
December 31, 2010 - October 1, 2025Managed 3 Apple X-Serves in an Open Directory environment and maintained Cisco infrastructure. Performed daily backups, supported 50 users (predominantly Mac), and provided technical/presentation support for off-site auctions and seminars.
Education
Theater & English at Russell Sage College
January 1, 0000 - December 31, 0000Theater & English at Russell Sage College
January 1, 0000 - December 31, 0000Bachelor's Degree at Russell Sage College
January 1, 1990 - December 31, 1993 at Russell Sage College
January 11, 2030 - October 1, 2025Theater & English at Russell Sage College
January 11, 2030 - October 1, 2025Theater & English at Russell Sage College
January 11, 2030 - October 1, 2025Qualifications
Google Analytics 4
January 11, 2030 - August 2, 2025SEO Foundations
January 11, 2030 - August 2, 2025DevOps Foundations: Lean and Agile
January 11, 2030 - August 2, 2025Programming Foundations: APIs and Web Services (SOAP and REST)
January 11, 2030 - August 2, 2025Critical Thinking
January 11, 2030 - August 2, 2025Excel Formulas and Functions
January 11, 2030 - August 2, 2025Leading with Emotional Intelligence
January 11, 2030 - August 2, 2025Learn API Documentation with JSON and XML
January 11, 2030 - August 2, 2025Teaching Techniques: Making Accessible Learning
January 11, 2030 - August 2, 2025UX Foundations: Accessibility (ADA Compliance [508] Training)
January 11, 2030 - August 2, 2025Dell DCSE Certification
January 11, 2030 - August 2, 2025ServiceNow Systems Administrator Learning Path
January 11, 2030 - August 2, 2025Google Analytics 4
January 1, 0000 - December 31, 0000SEO Foundations
January 1, 0000 - December 31, 0000DevOps Foundations: Lean and Agile
January 1, 0000 - December 31, 0000Programming Foundations: APIs and Web Services (SOAP and REST)
January 1, 0000 - December 31, 0000Critical Thinking
January 1, 0000 - December 31, 0000Excel Formulas and Functions
January 1, 0000 - December 31, 0000Leading with Emotional Intelligence
January 1, 0000 - December 31, 0000Learn API Documentation with JSON and XML
January 1, 0000 - December 31, 0000Teaching Techniques: Making Accessible Learning
January 1, 0000 - December 31, 0000UX Foundations: Accessibility (ADA Compliance [508] Training)
January 1, 0000 - December 31, 0000Dell DCSE Certification
January 1, 0000 - December 31, 0000ServiceNow Systems Administrator Learning Path
January 1, 0000 - December 31, 0000Google Analytics 4
January 1, 2020 - December 31, 2020SEO Foundations
January 1, 2020 - December 31, 2020DevOps Foundations: Lean and Agile
January 1, 2021 - December 31, 2021Programming Foundations: APIs and Web Services (SOAP and REST)
January 1, 2021 - December 31, 2021Critical Thinking
January 1, 2022 - December 31, 2022Excel Formulas and Functions
January 1, 2022 - December 31, 2022Leading with Emotional Intelligence
January 1, 2022 - December 31, 2022Learn API Documentation with JSON and XML
January 1, 2021 - December 31, 2021Teaching Techniques: Making Accessible Learning
January 1, 2021 - December 31, 2021UX Foundations: Accessibility (ADA Compliance [508] Training)
January 1, 2021 - December 31, 2021Dell DCSE Certification
January 1, 2019 - December 31, 2019ServiceNow Systems Administrator Learning Path
January 1, 2020 - December 31, 2020Dell DCSE Certification
January 11, 2030 - October 1, 2025Dell DCSE Certification
January 11, 2030 - October 1, 2025Google Analytics 4
January 11, 2030 - October 1, 2025SEO Foundations
January 11, 2030 - October 1, 2025DevOps Foundations: Lean and Agile
January 11, 2030 - October 1, 2025Programming Foundations: APIs and Web Services (SOAP and REST)
January 11, 2030 - October 1, 2025Critical Thinking
January 11, 2030 - October 1, 2025Excel Formulas and Functions
January 11, 2030 - October 1, 2025Leading with Emotional Intelligence
January 11, 2030 - October 1, 2025Learn API Documentation with JSON and XML
January 11, 2030 - October 1, 2025Teaching Techniques: Making Accessible Learning
January 11, 2030 - October 1, 2025UX Foundations: Accessibility (ADA Compliance [508] Training)
January 11, 2030 - October 1, 2025Dell DCSE Certification
January 11, 2030 - October 1, 2025ServiceNow Systems Administrator Learning Path
January 11, 2030 - October 1, 2025Industry Experience
Professional Services, Healthcare, Education, Media & Entertainment, Financial Services, Real Estate & Construction, Software & Internet, Energy & Utilities, Life Sciences, Other, Computers & Electronics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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