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I am a software professional with operational experience in AI operation teams, working on bots and incident management alongside various technologies. I have a passion for bringing useful software technologies to business clients. As a dedicated fullstack and self-learner developer, I am eager to continually enhance my business knowledge and technical skills. During my journey in software engineering and operations, particularly within AI teams, I have gained hands-on experience working on bot issues, incident escalations, and collaborating cross-functionally to address root causes. I enjoy working in agile environments and contributing to fullstack development projects that deliver value to users and businesses.…I am a software professional with operational experience in AI operation teams, working on bots and incident management alongside various technologies. I have a passion for bringing useful software technologies to business clients. As a dedicated fullstack and self-learner developer, I am eager to continually enhance my business knowledge and technical skills. During my journey in software engineering and operations, particularly within AI teams, I have gained hands-on experience working on bot issues, incident escalations, and collaborating cross-functionally to address root causes. I enjoy working in agile environments and contributing to fullstack development projects that deliver value to users and businesses.

Samuel Muikia

Developer, Full Stack Developer, AI Engineer, +1

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I am a software professional with operational experience in AI operation teams, working on bots and incident management alongside various technologies. I have a passion for bringing useful software technologies to business clients. As a dedicated fullstack and self-learner developer, I am eager to continually enhance my business knowledge and technical skills. During my journey in software engineering and operations, particularly within AI teams, I have gained hands-on experience working on bot issues, incident escalations, and collaborating cross-functionally to address root causes. I enjoy working in agile environments and contributing to fullstack development projects that deliver value to users and businesses.…I am a software professional with operational experience in AI operation teams, working on bots and incident management alongside various technologies. I have a passion for bringing useful software technologies to business clients. As a dedicated fullstack and self-learner developer, I am eager to continually enhance my business knowledge and technical skills. During my journey in software engineering and operations, particularly within AI teams, I have gained hands-on experience working on bot issues, incident escalations, and collaborating cross-functionally to address root causes. I enjoy working in agile environments and contributing to fullstack development projects that deliver value to users and businesses.

Available to hire

I am a software professional with operational experience in AI operation teams, working on bots and incident management alongside various technologies. I have a passion for bringing useful software technologies to business clients. As a dedicated fullstack and self-learner developer, I am eager to continually enhance my business knowledge and technical skills.

During my journey in software engineering and operations, particularly within AI teams, I have gained hands-on experience working on bot issues, incident escalations, and collaborating cross-functionally to address root causes. I enjoy working in agile environments and contributing to fullstack development projects that deliver value to users and businesses.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Software Engineer / AI Operations Team Member at Evernorth / Cigna

January 1, 2019 - Present

Worked for 3 years within three different AI software teams focusing on bots and incident management such as grievances, bot tests and failures, SMS, and text related issues. Responsibilities included collaborating with other teams to escalate and resolve root causes of bot failures and incidents, ensuring smooth AI operations and incident response processes.

Software Engineer Apprentice at Evernorth / Cigna

April 1, 2023 - August 27, 2025

Worked in the software engineering team on a full stack website project including both frontend and backend development. Participated in agile ceremonies such as daily stand-ups, story grooming, sprint planning, and sprint reviews. Tools used included React.js, Spring Boot, and IntelliJ.

Driver at Uber Eats

January 1, 2022 - August 27, 2025

Completed on-time deliveries by choosing efficient routes. Maintained strong attention to vehicle maintenance and cleanliness. Responded quickly and accurately to short-notice delivery requests.