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Hi, I’m Shanay Shahzad—a results-driven public service professional with a passion for strategy, training, and cross-functional collaboration. I strive to blend a strong work ethic with a team-first mindset to deliver service excellence while representing the Canadian Public Service with professionalism and ethics. In my current role with Service Canada, I lead knowledge-management initiatives, training delivery, and program improvements for Employment Insurance delivery. I’m a proactive communicator, adept at turning complex legislation and processes into actionable guidance, and I enjoy mentoring colleagues to grow capability and confidence across the organization.…Hi, I’m Shanay Shahzad—a results-driven public service professional with a passion for strategy, training, and cross-functional collaboration. I strive to blend a strong work ethic with a team-first mindset to deliver service excellence while representing the Canadian Public Service with professionalism and ethics. In my current role with Service Canada, I lead knowledge-management initiatives, training delivery, and program improvements for Employment Insurance delivery. I’m a proactive communicator, adept at turning complex legislation and processes into actionable guidance, and I enjoy mentoring colleagues to grow capability and confidence across the organization.

Shanay Shahzad

Creative Producer, Video Editor, Content Producer, +5

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Hi, I’m Shanay Shahzad—a results-driven public service professional with a passion for strategy, training, and cross-functional collaboration. I strive to blend a strong work ethic with a team-first mindset to deliver service excellence while representing the Canadian Public Service with professionalism and ethics. In my current role with Service Canada, I lead knowledge-management initiatives, training delivery, and program improvements for Employment Insurance delivery. I’m a proactive communicator, adept at turning complex legislation and processes into actionable guidance, and I enjoy mentoring colleagues to grow capability and confidence across the organization.…Hi, I’m Shanay Shahzad—a results-driven public service professional with a passion for strategy, training, and cross-functional collaboration. I strive to blend a strong work ethic with a team-first mindset to deliver service excellence while representing the Canadian Public Service with professionalism and ethics. In my current role with Service Canada, I lead knowledge-management initiatives, training delivery, and program improvements for Employment Insurance delivery. I’m a proactive communicator, adept at turning complex legislation and processes into actionable guidance, and I enjoy mentoring colleagues to grow capability and confidence across the organization.

Available to hire

Hi, I’m Shanay Shahzad—a results-driven public service professional with a passion for strategy, training, and cross-functional collaboration. I strive to blend a strong work ethic with a team-first mindset to deliver service excellence while representing the Canadian Public Service with professionalism and ethics.
In my current role with Service Canada, I lead knowledge-management initiatives, training delivery, and program improvements for Employment Insurance delivery. I’m a proactive communicator, adept at turning complex legislation and processes into actionable guidance, and I enjoy mentoring colleagues to grow capability and confidence across the organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Urdu

Fluent

French

Beginner

Work Experience

Business Expertise Advisor at Employment and Social Development Canada (Service Canada)

April 1, 2021 - Present

Aligned with the Knowledge Management directorate to support the Integrated Expertise Network Branch through tools integration and enablement for service excellence and continuous improvement. Provided technical advice, guidance, and training to support Employment Insurance program delivery. Made recommendations to the Business Expertise management group and Contact Centre on program improvements, contributing to monthly and quarterly planning. Coordinated projects and activities across the Toronto-based Business Expertise team and the Engagement & Innovation Team (E&I). Served as an instructor for Core Curriculum and Specialized Tier 2 XP classes, delivering training to new hires, returning and transferring staff, and national, regional, and local training. Calibrated staff and monitored program delivery under SEAQ (and prior models) to ensure quality and consistency. Established networks to facilitate information flow among staff and communicated changes to legislation, policies, and

Payment Services Officer at Service Canada, Joseph Shepard Building

April 1, 2021 - October 15, 2025

Provided comprehensive information on Employment Insurance (EI), Canada Emergency Response Benefits (CERB), and Canada Pension Plan (CPP), ensuring clients understood eligibility and entitlements. Made non-contentious decisions on benefit applications by validating client information, assessing eligibility, and managing over/underpayments. Verified documentation, resolved issues, and calculated entitlements in accordance with guidelines. Contributed to the development of automation by providing input to Robotic Process Automation (RPA) initiatives to improve EI efficiency. Conducted fact-finding to gather missing information and managed benefit/service files, including adjusting payments as needed. Prepared detailed entitlement reports for clients and explained program details, procedures, and legislation. Mentored new officers through workshops and training sessions. Represented the ESDC Charitable Campaign, creating AV content and organizing events. Identified and referred potentiall

Creative Producer/Editor – Marketing, Creative Services at Maple Leaf Sports and Entertainment (MLSE) – Communications and Marketing

January 1, 2018 - October 15, 2025

Directed, produced, designed, and edited story features and full episodes for TV, web, and social media, collaborating with a tight-knit team. Wrote episode descriptions and promotional content to align with objectives and tone. Developed and executed strategic communication plans for company initiatives on a quarterly basis. Used Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator) to create long- and short-form content for teams such as the Toronto Raptors, Maple Leafs, and Toronto FC, as well as non-profit partners like Giants of Africa. Created pitch decks and video pitches for investments and proposals, working with leadership and heads of state. Managed daily communications regarding strategies, deliverables, and service engagements.

Freelance Creative Producer/Editor – Marketing, Creative Services at Maple Leaf Sports and Entertainment (MLSE) – Communications and Marketing

January 1, 2018 - Present

Freelance role providing end-to-end creative production for TV, web, and social media; delivered episodic features and live-event content for MLSE properties and partners. Created promo content, pitch decks, and promotional copy; collaborated with leadership to develop and execute quarterly communications plans. Maintained brand voice and visual identity across channels and produced content for major sports properties and non-profit partners.

Creative Producer/Editor – Marketing, Creative Services at Maple Leaf Sports and Entertainment

January 1, 2018 - October 15, 2025

Directed, produced, designed, and edited story features and full episodes for TV, web, and social media. Collaborated with a small team to develop promotional content and episode descriptions, and wrote pitch materials for investment and proposals. Managed content strategy for company-wide initiatives and ensured alignment with brand tone and deadlines. Proficient with Adobe Creative Suite to deliver high-quality assets across multiple platforms.

Creative Producer/Editor – Marketing, Creative Services (Freelance) at Maple Leaf Sports and Entertainment

January 1, 2018 - Present

Freelance creative producer and editor delivering content for episodic television, live events, and digital platforms. Produced, edited, and delivered long-form and short-form content; developed pitch decks and video pitches for investments and partnerships; collaborated with leadership and external partners to execute projects on deadline.

Creative Producer/Editor – Marketing, Creative Services at Maple Leaf Sports and Entertainment

January 1, 2018 - October 15, 2025

Directed, produced, designed, and edited story features and full episodes for TV, web, and social media. Wrote episode descriptions and promotional content, aligning with team objectives. Developed and executed strategic communication plans for quarterly initiatives. Used Adobe Creative Suite (Premiere Pro, After Effects, Photoshop, Illustrator) to create long-form and short-form content for major sports teams (Toronto Raptors, Toronto Maple Leafs, Toronto FC) and non-profit partners (Giants of Africa, Masai Ujiri Productions). Created pitch decks and video pitches for investments and proposals, collaborating with leadership teams. Managed daily communications regarding strategies, weekly deliverables, and service engagements. Led campaigns and presentations for content strategy and branding; contributed to multi-stakeholder projects and donor/partner outreach.