Available to hire
Hi, I’m Vincel Cueva, a Backend Infrastructure Engineer based in Barcelona, Spain. I have IT professional experience in technical support, hardware/software troubleshooting, and KPI-driven environments.
I excel at streamlining operations by blending a development mindset with practical technical solutions, ensuring data integrity and reliable systems.
Skills
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Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Systems Management & Operational Support at Barça Licensing & Merchandising
January 1, 2023 - January 1, 2024On-site technical support for hardware and connectivity troubleshooting; inventory management and data reconciliation; preventive maintenance of PDA terminals and local systems; ensures operational continuity.
Incident & Technical Documentation Manager (Back Office) at LogiRail
January 1, 2023 - January 1, 2024Incident management and technical documentation; specialized in administering operational reports in centralized systems; workflow coordination with technical teams; rigorous data maintenance and compliance with documentation regulations.
IT Digital Support Specialist at Direct España
January 1, 2025 - PresentExpert in ticket lifecycle management and technical escalation; SLA compliance; CRM platform administration for user and case management.
Systems Management and Operational Support
January 1, 2023 - January 1, 2024On-site technical support for hardware and connectivity troubleshooting. Power user of Sage for inventory management and data reconciliation between warehouse and e-commerce. Responsible for ensuring operational continuity through preventive maintenance of PDA terminals and local systems.
IT Digital Support Specialist at Securitas Direct Spain
January 1, 2025 - PresentExpert in ticket lifecycle management and technical escalation, consistently ensuring compliance with SLA's and quality standards in high-performance, KPI-based environments.
Incident & Technical Documentation Manager (Back Office) at LogiRail
January 1, 2025 - PresentSpecialized in administering operational reports in centralized systems; responsible for incident management and maintaining rigorous technical documentation.
Education
Scientific Baccalaureate at IES Pablo Ruiz Picasso
January 1, 2020 - January 1, 2022Web Application Development (DAW) at STUCOM
January 1, 2025 - January 1, 2026Programming with Object-Oriented Languages and Databases (IFCT0609) at Fundació Esp Lai
January 1, 2026 - January 1, 2026Baccalaureate (Scientific) at IES Pablo Ruiz Picasso
January 1, 2020 - January 1, 2022Web Application Development (DAW) at STUCOM
January 1, 2025 - January 1, 2026Programming with Object-Oriented Languages and Databases at IFCT0609
January 1, 2026 - February 26, 2026Qualifications
IFCT0609 - Programming with Object-Oriented Languages and Databases
January 1, 2026 - January 1, 2026Programming with Object-Oriented Languages and Databases (IFCT0609)
January 1, 2026 - February 26, 2026Industry Experience
Software & Internet, Telecommunications, Transportation & Logistics, Media & Entertainment, Professional Services, Computers & Electronics, Other
Skills
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