Hi there! I'm Aphiwe Zulu, a Salesforce Developer and Certified Agentforce Specialist with a focus on AI-driven development and automation. I enjoy configuring agentforce setups and leveraging AI coding assistants to accelerate Apex and LWCs delivery while keeping security front and center. I bring 5+ years of customer support and technical operations experience and am proficient in API integrations (REST), flows, and Git-based CI/CD workflows. I'm passionate about the intersection of Salesforce and Generative AI to drive ROI, and I love bridging configuration and code with Flow Builder and external APIs to create scalable, secure solutions.…

Aphiwe Zulu

Hi there! I'm Aphiwe Zulu, a Salesforce Developer and Certified Agentforce Specialist with a focus on AI-driven development and automation. I enjoy configuring agentforce setups and leveraging AI coding assistants to accelerate Apex and LWCs delivery while keeping security front and center. I bring 5+ years of customer support and technical operations experience and am proficient in API integrations (REST), flows, and Git-based CI/CD workflows. I'm passionate about the intersection of Salesforce and Generative AI to drive ROI, and I love bridging configuration and code with Flow Builder and external APIs to create scalable, secure solutions.…

Available to hire

Hi there! I’m Aphiwe Zulu, a Salesforce Developer and Certified Agentforce Specialist with a focus on AI-driven development and automation. I enjoy configuring agentforce setups and leveraging AI coding assistants to accelerate Apex and LWCs delivery while keeping security front and center.

I bring 5+ years of customer support and technical operations experience and am proficient in API integrations (REST), flows, and Git-based CI/CD workflows. I’m passionate about the intersection of Salesforce and Generative AI to drive ROI, and I love bridging configuration and code with Flow Builder and external APIs to create scalable, secure solutions.

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Skills

Experience Level

CRM
Expert
Data Visualization
Intermediate
GitHub CoPilot
Intermediate
API
Intermediate
Jira
Intermediate
HubSpot
Intermediate

Work Experience

Salesforce Developer at Umuzi
July 1, 2025 - Present
Configured Salesforce tech stack and evaluated integration patterns; built scalable solutions using REST API, Flows, and Lightning Web Components (LWC); integrated external systems; pursued security-first design; implemented Git-based CI/CD workflows; focused on AI-driven development to drive ROI.
E-Commerce Website Manager (Part-Time) at Lugar Couture
May 1, 2025 - Present
Managed e-commerce operations, improved security and data integrity; restored website after attack; implemented role-based access control; centralized inventory by integrating POS with e-commerce; boosted online traffic via SEO, digital marketing, and email optimization; enhanced UI/UX and courier integration.
Customer Service & Technical Support Representative at Outworx & CCI
January 1, 2020 - July 1, 2025
End-to-end account service for CFNA credit portfolio; resolved high-volume inquiries; supported financial operations; drove customer retention and upselling; improved customer value through upselling; resolved broad band issues for Talk Talk.

Education

BSc Property Development at University of KwaZulu-Natal
January 1, 2018 - December 1, 2020
High School Diploma / Matric Certificate at Blue Hills College
January 11, 2030 - December 1, 2017

Qualifications

Agentforce Specialist
November 1, 2025 - March 26, 2026
Platform Developer I
February 1, 2026 - March 26, 2026

Industry Experience

Software & Internet, Professional Services
    paper Salesforce Smart Inventory System

    A custom Salesforce application that streamlines warehouse operations with real-time inventory visualization, automated purchase order generation, barcode scanning, and Generative AI integration — preventing revenue loss from stockouts and reducing manual administrative time.

    Key Features:
    • Real-time Product Gallery (LWC) with visual inventory grid and one-click restocking
    • Quick Adjust Scanner (Aura) for barcode-based stock adjustments via the Utility Bar
    • Automated nightly batch processing to generate Purchase Orders when stock falls below thresholds
    • PDF Invoice generation using Visualforce with dynamic currency localization
    • Generative AI integration via Prompt Builder for automated Barcode ID generation
    • Trigger Handler pattern with validation rules preventing negative stock levels
    • Comprehensive Apex testing (80-100% coverage) with TestDataFactory pattern
    • Custom data model with roll-up summaries, formula fields, and supplier relationships