Scenario-based Simulation: Hotel Front Desk Service Skills (Articulate Storyline)

I designed a scenario-based eLearning module for a luxury Caribbean resort to boost front desk staff performance. After conducting a needs analysis through observations and interviews, I developed a simulation-rich course with branching scenarios, layered feedback, and a guest satisfaction meter. The training builds confidence in handling real-world situations like VIP arrivals and peak checkouts, and includes gamified elements such as badge rewards and a score tracker to reinforce accuracy, consistency, and service excellence.

See it live at astridhartman.com