Available to hire
I’m a versatile IT professional with a background in web development, technical support, and digital marketing. I enjoy solving problems and delivering high-quality tech solutions while providing excellent customer service.
I work across multiple languages and platforms, with experience supporting multilingual projects and collaborating with cross-functional teams to drive digital results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Advanced
Spanish; Castilian
Advanced
German
Beginner
Work Experience
Junior Software Engineer at Cognizant Serviços de Tecnologia Software do Brasil Ltda
March 1, 2021 - PresentProgressed from a technical support role to a Junior Software Engineer within 2 years. Provided technical support to Pinterest users in a digital marketing project. Supported a trilingual Facebook project, demonstrating proficiency in multiple languages. Currently supporting the Neogrid system for fiscal document messaging as part of the Cargo project.
Purchasing Analyst / Software Trainer at Jive Telecomunicações
June 1, 2017 - September 21, 2025Procured DID numbers (web phone lines), telecom equipment, and network gear based on client specifications. Trained clients on company systems and provided support for equipment, purchase orders, and platform functionalities.
Technical Support Specialist at Spread Teleinformática LTDA
December 31, 2014 - September 21, 2025Provided end-user support, network administration, and technical assistance, including server implementation and security policy enforcement. Managed user accounts on the internal network using Active Directory. Gained knowledge in network structure, switch configuration, printer maintenance, and Lotus Notes.
Systems Development Analyst at TNS Comercial de Informática LTDA
August 31, 2011 - September 21, 2025Demonstrated proficiency in VBA and SQL programming through the development and maintenance of a customer ERP system. Acquired strong problem-solving skills while providing technical support to clients.
Facebook Marketing Solutions Analyst / Facebook Concierge Support Analyst at Facebook Advertising
April 1, 2021 - September 21, 2025Provided comprehensive support for the Facebook platform (incl. Instagram, Audience Network, and WhatsApp) to digital marketing and advertising agencies. Assisted clients with configuration of tools like Business Manager, Audience Insights, Ads Manager; troubleshooted campaign configuration issues; implemented Instagram Shopping and catalogs; managed credit line requests for ads.
Junior Software Engineer at Cognizant Serviços de Tecnologia de Software do Brasil Ltda
March 1, 2021 - PresentProgressed from a technical support role to a Junior Software Engineer within 2 years. Provided technical support to Pinterest users in a digital marketing project; supported a trilingual Facebook project, demonstrating proficiency in multiple languages. Currently working on the Cargill project, providing support for the Neogrid system for fiscal document messaging.
Facebook Concierge Support Analyst / Ads Analyst — Facebook Advertising at Facebook (Facebook Advertising)
April 1, 2021 - September 21, 2025Provided comprehensive support for the Facebook platform (including Instagram, Audience Network, and WhatsApp) to digital marketing and advertising agencies. Assisted clients with configuration and use of tools like Business Manager, Audience Insights, Ads Manager, and others. Troubleshot campaign config issues, facilitated pixel creation, and managed credit line requests for ads. Implemented Instagram Shopping and client catalogs.
Purchasing Analyst / Software Trainer at Jive Telecomunicações
June 1, 2017 - September 21, 2025Procured DID numbers, web phone lines, and network equipment based on client specifications. Trained clients on company systems and provided support for equipment, purchase orders, and platform functionalities.
Technical Support Specialist at Spread Teleinformática LTDA
December 1, 2014 - September 21, 2025Provided end-user support, network administration, and technical assistance, including server implementation and security policy enforcement. Managed user accounts on the internal network using Active Directory. Gained valuable knowledge in network structure, switch configuration, printer maintenance, and Lotus Notes.
Systems Development Analyst at TNS Comercial e Informática LTDA
August 1, 2011 - September 21, 2025Demonstrated proficiency in VBA and SQL programming languages through the development and maintenance of a customer P system. Acquired strong problem-solving skills while providing technical support to clients.
Junior Software Engineer at Cognizant Serviços de Tecnologia e Software do Brasil Ltda
March 1, 2021 - PresentProgressed from a Technical Support role to a Junior Software Engineer within 2 years. Provided technical support to Pinterest users in a digital marketing project. Supported a trilingual Facebook project, demonstrating proficiency in multiple languages. Currently supporting the Neogrid system for fiscal document messaging within the Cargill project.
Bilingual Marketing Facebook 2 Solutions Analyst / Facebook Concierge Support Analyst at Facebook Advertising
April 1, 2021 - September 21, 2025Provided comprehensive support for the Facebook platform (including Instagram, Audience Network, and WhatsApp) to digital marketing and advertising agencies. Assisted clients with configuration and use of tools like Business Manager, Audience Insights, Ads Manager, and others. Troubleshooted campaign configuration issues, facilitated pixel creation, and managed credit line requests for ads. Successfully implemented the Instagram Shopping tool and catalogs for clients.
Purchasing Analyst / Software Trainer at Jive Telecomunicações
June 1, 2017 - September 21, 2025Procured DIDs (web phone lines), telephone equipment, and network equipment based on client specifications. Trained clients on company systems and provided support for equipment, purchase orders, and platform functionalities.
Technical Support Specialist at Spread Teleinformatica LTDA
December 1, 2014 - September 21, 2025Provided end-user support, network administration, and technical assistance, including server implementation and security policy enforcement. Managed user accounts on the internal network using Active Directory. Gained valuable knowledge in network structure, switch configuration, printer maintenance, and Lotus Notes.
Systems Development Analyst at TNS COMERCIAL E INFORMATICA LTDA
August 1, 2011 - September 21, 2025Demonstrated proficiency in VBA and SQL programming languages through the development and maintenance of a custom ERP system. Acquired strong problem-solving skills while providing technical support to clients.
Junior Software Engineer at Cognizant Serviços de Tecnologia Software do Brasil Ltda
March 1, 2021 - PresentProgressed from a technical support role to a junior software engineer position within 2 years. Provided technical support to Pinterest users in a digital marketing project. Supported a trilingual Facebook project, demonstrating proficiency in multiple languages. Currently working on the Cargill project, providing support for the Neogrid system for fiscal document messaging.
Billing Analyst / Facebook Concierge Support Analyst at Facebook Advertising
April 30, 2021 - October 23, 2025Provided comprehensive support for the Facebook platform (including Instagram, Audience Network, and WhatsApp) to digital marketing and advertising agencies. Assisted clients with configuration and use of tools like Business Manager, Audience Insights, Ads Manager, and others. Troubleshot campaign configuration issues, facilitated pixel creation, and managed credit line requests for ads. Successfully implemented Instagram Shopping tool and catalogs for clients.
Purchasing Analyst / Software Trainer at Jive Telecomunicações
June 30, 2017 - October 23, 2025Procured DID numbers (web phone lines), telephone equipment, and network equipment based on client specifications. Trained clients on company systems and provided support for equipment, purchase orders, and platform functionalities.
Technical Support Specialist at Spread Teleinformática LTDA
December 31, 2014 - October 23, 2025Provided end-user support, network administration, and technical assistance, including server implementation and security policy enforcement. Managed user accounts on the internal network using Active Directory. Gained valuable knowledge in network structure, switch configuration, printer maintenance, and Lotus Notes.
Systems Development Analyst at TNS COMERCIAL E INFORMATICA LTDA
August 31, 2011 - October 23, 2025Demonstrated proficiency in VBA and SQL programming languages through the development and maintenance of a customer ERP system. Acquired strong problem-solving skills while providing technical support to clients.
Junior Software Engineer at Cognizant Serviços de Tecnologia Software do Brasil Ltda
March 1, 2021 - November 16, 2025Progressed from Technical Support to Junior Software Engineer within 2 years. Provided technical support to Pinterest users in a digital marketing project. Supported multilingual Facebook projects, demonstrating proficiency in multiple languages. Currently working on the Cargill project, providing support for the Neogrid system for fiscal document messaging.
Purchasing Analyst / Software Trainer at Jive Telecomunicações
June 1, 2017 - June 1, 2017Procured DID s (web phone lines), telephone equipment, and network equipment based on client specifications. Trained clients on company systems and provided support for equipment, purchase orders, and platform functionalities.
Technical Support Specialist at Spread Informática LTDA
December 1, 2014 - December 1, 2014Provided end-user support, network administration, and technical assistance, including server implementation and security policy enforcement. Managed user accounts on the internal network using Active Directory.
Systems Development Analyst at TNS Comercial e Informática Ltda
August 1, 2011 - August 1, 2011Demonstrated proficiency in VBA and SQL through the development and maintenance of a client ERP system; gained strong problem-solving skills while providing technical support to clients.
Junior Software Engineer at Cognizant Serviços de Tecnologia e Software do Brasil Ltda
March 1, 2021 - November 16, 2025Progressed from technical support to a Junior Software Engineer role within 2 years; provided technical support to Pinterest users in a digital marketing project; supported a trilingual Facebook project, demonstrating proficiency in multiple languages; currently supporting the Cargill project and the Neogrid system for fiscal document messaging.
Solutions Analyst / Concierge Support Analyst at Facebook Advertising
April 1, 2021 - April 1, 2021Provided comprehensive support for the Facebook platform (including Instagram, Audience Network, and WhatsApp) to digital marketing and advertising agencies; assisted clients with configuration and use of tools like Business Manager, Audience Insights, and Ads Manager; troubleshooted campaign configuration issues, facilitated pixel creation, and managed credit line requests for ads; contributed to implementing Instagram Shopping for clients.
Education
Bachelor of Science in Systems Analysis and Information Technology (Incomplete) at Faculdade de Tecnologia de São Caetano do Sul
December 1, 2011 - January 1, 2012Information Security Technologist (In Progress) at Self-Study / Information Security Technologist Program
July 1, 2023 - September 21, 2025Microsoft Students to Business Program (Developer Module) at Microsoft
January 1, 2010 - January 1, 2010Bachelor of Science in Systems Analysis and Information Technology (Incomplete) at Faculdade de Tecnologia de São Caetano do Sul, São Caetano do Sul, Brazil
December 1, 2011 - January 1, 2012Microsoft Students to Business Program (Developer module) at Microsoft
January 1, 2010 - December 31, 2010Bachelor of Science in Systems Analysis and Information Technology (Incomplete) at Faculdade de Tecnologia de São Caetano do Sul
December 1, 2011 - January 1, 2012Information Security Technologist at Information Security Technologist Program
July 1, 2023 - September 21, 2025Bachelor of Science in Systems Analysis and Information Technology (Incomplete) at Faculdade de Tecnologia de São Caetano do Sul
December 1, 2011 - January 1, 2012Developer Module at Microsoft - Students to Business Program
January 1, 2010 - October 23, 2025Bachelor of Science in Systems Analysis and Information Technology (Incomplete) at Faculdade de Tecnologia de São Caetano do Sul
December 1, 2011 - January 1, 2012Microsoft Students to Business Program at Microsoft
January 1, 2010 - January 1, 2010Information Security Technologist at Independent Program
July 1, 2023 - November 16, 2025Bachelor of Science in Systems Analysis and Information Technology (Incomplete) at Faculdade de Tecnologia de São Caetano do Sul
December 1, 2011 - January 1, 2012Information Security Technologist at Information Security Technologist Program (In Progress)
July 1, 2023 - November 16, 2025Microsoft Students to Business Program – Developer Module at Microsoft
January 1, 2010 - December 31, 2010Qualifications
Microsoft Students to Business Program (Developer Module)
January 1, 2010 - January 1, 2010Information Security Technologist (In Progress)
July 1, 2023 - September 21, 2025Microsoft - Developers Module (Students to Business Program)
January 1, 2010 - December 31, 2010Microsoft Students to Business Program - Developer module
January 1, 2010 - September 21, 2025Information Security Technologist Program
July 1, 2023 - September 21, 2025Information Security Technologist
July 1, 2023 - October 23, 2025Microsoft Students to Business Program - Developer Module
January 1, 2010 - October 23, 2025Information Security Technologist
July 1, 2023 - October 23, 2025Microsoft Certifications (Various)
January 11, 2030 - November 16, 2025Microsoft Students to Business Program – Developer Module
January 1, 2010 - November 16, 2025Industry Experience
Software & Internet, Telecommunications, Professional Services, Media & Entertainment, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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