Ilyass Salout

Support Technician at Hightech Payment Systems (HPS)

Provided technical support for payment systems, troubleshooting hardware and software issues, and ensuring service uptime. Collaborated with cross-functional teams to resolve incidents and improve system reliability.

Bilingual Customer Service Advisor at Xceed Casablanca

Handled 60+ daily inbound calls with 90%+ customer satisfaction across French and English channels. Identified upselling opportunities generating 15%+ additional revenue through targeted product recommendations. Exceeded monthly KPIs by 10% for 3 consecutive months through effective communication and issue resolution. Documented interactions in CRM, reducing repetitive escalations by 25%.

Full-Stack Developer / Game Developer / AI & Automation Specialist at Self-Employed / Freelance

Analyzed 10K+ daily transactions using PL/SQL, identified bottlenecks improving processing speed. Developed 5+ automation scripts in C# and Java, reducing manual monitoring time by 30%. Collaborated with 3 cross-functional teams to maintain 99.9% system uptime and ensure PCI-DSS compliance. Gained experience with Unity/Unreal Engine 5 for game development and AI/ML solutions.