Available to hire
I’m Michael Tawil, a full-stack developer with 9+ years of problem-solving experience. I specialize in delivering scalable, cloud-deployed solutions and enjoy turning complex requirements into solid, maintainable code.
Over my career, I’ve built and deployed 6 production applications (4 React frontends, 2 ASP.NET Core APIs), implemented robust authentication systems, and designed database architectures. I combine hands-on development with technical leadership from support roles to drive reliable results.
Skills
Language
English
Fluent
Work Experience
Technical Support Specialist at Dropsuite
April 1, 2023 - PresentExpert-level support for enterprise cloud solutions; troubleshot API failures; created documentation; collaborated with engineering teams; achieved 95%+ customer satisfaction.
Technical Support Lead at Pia (Startup)
July 1, 2022 - April 1, 2023Led a 3-person support team; documented technical requirements; designed a company-wide knowledge base; trained junior staff.
Help Desk Support Engineer at ITtelligent
May 1, 2021 - July 1, 2022Resolved enterprise client issues with 95% SLA compliance; developed troubleshooting documentation.
Education
Diploma in Information Technology at Melbourne Polytechnic
January 1, 2013 - January 1, 2015Certificate III in Information Technology at Integrity Business College
January 1, 2013 - January 1, 2015Diploma in Information Technology at Melbourne Polytechnic
January 1, 2013 - January 1, 2015Certificate III in Information Technology at Integrity Business College
January 1, 2013 - January 1, 2015Qualifications
Industry Experience
Software & Internet, Professional Services, Other, Education
Skills
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