Available to hire
Hi, I’m Mohamed Sidibé, a Technical Support Specialist with hands-on experience in software troubleshooting, error analysis, and user assistance across Windows environments and automotive platforms. I excel at diagnosing issues, interpreting logs, and guiding users clearly over phone and chat.
As the founder of MS Tech Solutions, I combine technical expertise with practical problem-solving and a customer-first mindset to deliver reliable software support and smooth issue resolution. I’m based in the Ottawa area and am ready to contribute immediately.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
French
Fluent
English
Fluent
Work Experience
Full Stack Developer Intern at Maher Selim Consulting
February 1, 2025 - PresentDeveloped a full-stack web application using React, Node.js, and MongoDB. Created and integrated secure REST APIs. Automated deployment with Docker and CI/CD pipelines. Participated in Agile sprints and code reviews within a collaborative team.
IT Support Intern at Collège La Cité
December 31, 2023 - August 9, 2025Provided technical support for students and staff. Troubleshot hardware and software issues on Windows and Mac systems. Managed IT equipment setup and responded to support tickets efficiently.
Customer Service Representative (Remote) at Hinduja Global Solutions
June 1, 2024 - PresentHandled technical inquiries and customer support via phone and email. Managed order processing and maintained accurate CRM records. Contributed to customer satisfaction by solving issues in a timely manner.
Customer Service Associate at Walmart Canada
December 31, 2022 - August 9, 2025Provided customer service assistance in-store.
Sales Associate at Petro-Canada
December 31, 2020 - August 9, 2025Performed sales associate duties including customer assistance and sales transactions.
Full Stack Developer Intern at Maher Selim Consulting
February 1, 2025 - PresentDeveloped a full-stack web application using React, Node.js, and MongoDB. Created and integrated secure REST APIs, automated deployment with Docker and CI/CD pipelines. Participated in Agile sprints and code reviews within a collaborative team.
IT Support Intern at Collège La Cité
December 31, 2023 - August 14, 2025Provided technical support for students and staff by troubleshooting hardware and software issues on Windows and Mac systems. Managed IT equipment setup and responded to support tickets efficiently.
Customer Service Representative (Remote) at Hinduja Global Solutions
June 1, 2024 - PresentHandled technical inquiries and customer support via phone and email. Managed order processing and maintained accurate CRM records. Contributed to customer satisfaction by solving issues in a timely manner.
Customer Service Associate at Walmart Canada
December 31, 2022 - August 14, 2025Provided customer service in retail environment from 2020 to 2022.
Sales Associate at Petro-Canada
December 31, 2020 - August 14, 2025Worked in retail sales at Petro-Canada from 2018 to 2020.
Full Stack Developer Intern at Maher Selim Consulting
February 1, 2025 - PresentDeveloped a full-stack web application using React, Node.js, and MongoDB. Created and integrated secure REST APIs. Automated deployment with Docker and CI/CD pipelines. Participated in Agile sprints and code reviews within a collaborative team.
IT Support Intern at Collège La Cité
December 31, 2023 - August 14, 2025Provided technical support for students and staff. Troubleshot hardware and software issues on Windows and Mac systems. Managed IT equipment setup and responded to support tickets efficiently.
Customer Service Representative (Remote) at Hinduja Global Solutions
June 1, 2024 - PresentHandled technical inquiries and customer support via phone and email. Managed order processing and maintained accurate CRM records. Contributed to customer satisfaction by solving issues in a timely manner.
Customer Service Associate at Walmart Canada
December 31, 2022 - August 14, 2025Provided customer service support, assisted in sales and maintained store operations.
Sales Associate at Petro-Canada
December 31, 2020 - August 14, 2025Conducted sales activities and customer service at gas station.
Full Stack Developer Intern at Maher Selim Consulting
February 1, 2025 - PresentDeveloped a full-stack web application using React, Node.js, MongoDB, and Java for backend components, supporting 3+ simultaneous users. Created and integrated 5+ secure REST APIs with JWT for authentication. Automated deployment of 3+ applications with Docker and CI/CD pipelines, reducing deployment time by 40%. Participated in 10+ Agile sprints and collaborative code reviews.
IT Support Intern at Collège La Cité
December 31, 2023 - September 15, 2025Provided technical support to 200+ students and staff, resolving 50+ tickets per month on Windows and Mac systems. Troubleshot hardware and software issues, improving user satisfaction by 15%. Managed setup of 20+ IT equipment units and ensured efficient ticket follow-up.
Customer Service Representative (Remote) at Hinduja Global Solutions
June 1, 2024 - PresentHandled 30+ daily technical inquiries via phone and email, resolving 95% of cases within 24 hours. Processed orders and maintained accurate CRM records for 100+ clients. Contributed to a 20% increase in customer satisfaction through timely issue resolution.
Customer Service Associate at Walmart Canada
January 1, 2022 - September 15, 2025Provided frontline customer service, addressing inquiries, resolving issues, and maintaining a positive shopping experience.
Sales Associate at Petro-Canada
January 1, 2020 - September 15, 2025Assisted customers with product recommendations, maintained store displays, and supported sales goals.
Technical Support Specialist at HGS (Remote)
January 1, 2024 - December 31, 2025Provided Level 1 technical support for enterprise applications, automotive diagnostic platforms, and Windows/VPN/VDI issues; analyzed error messages and logs; assisted with ECU communication, OBD-II issues, and connected-car app connectivity; created and managed support tickets; escalated complex cases to L2/L3; maintained SLAs and delivered support via phone and chat.
Founder & CEO at MS Tech Solutions
January 1, 2025 - PresentDeveloped and supported web platforms and digital software solutions; installed, configured, and maintained software for clients; debugging, troubleshooting, and performance issue resolution; created technical documentation and user guides; provided ongoing technical support and problem resolution.
Customer Service Associate at Walmart Canada
January 1, 2019 - December 31, 2022Handled customer issues and inquiries with professionalism; demonstrated strong communication and problem-solving abilities; contributed to positive customer experiences.
Sales Associate at Petro-Canada
January 1, 2017 - December 31, 2019Delivered customer service and resolved common issues; performed effectively in high-pressure environments.
Education
Diploma of College Studies (DEC) in Computer Engineering Technology at Collège La Cité
January 1, 2022 - August 9, 2025Diploma of College Studies (DEC) in Computer Engineering Technology at Collège La Cité
January 1, 2022 - August 14, 2025Diploma of College Studies (DEC) in Computer Engineering Technology at Collège La Cité
January 1, 2022 - August 14, 2025Diploma of College Studies (DEC) in Computer Engineering Technology at Collège La Cité
January 1, 2022 - September 15, 2025Diploma in Computer Engineering Technology at La Cité College
January 1, 2022 - January 1, 2025Qualifications
Introduction to TensorFlow for Artificial Intelligence
January 11, 2030 - August 9, 2025Modern Web Development with React and Node.js
January 11, 2030 - August 9, 2025Intro to Cybersecurity
January 11, 2030 - August 9, 2025Introduction to TensorFlow for Artificial Intelligence – Coursera
January 11, 2030 - August 14, 2025Modern Web Development with React and Node.js – Udemy
January 11, 2030 - August 14, 2025Intro to Cybersecurity – OpenClassrooms
January 11, 2030 - August 14, 2025Introduction to TensorFlow for Artificial Intelligence
January 11, 2030 - August 14, 2025Modern Web Development with React and Node.js
January 11, 2030 - August 14, 2025Intro to Cybersecurity
January 11, 2030 - August 14, 2025Introduction to TensorFlow for Artificial Intelligence
January 11, 2030 - September 15, 2025Modern Web Development with React and Node.js
January 11, 2030 - September 15, 2025Intro to Cybersecurity
January 11, 2030 - September 15, 2025Cisco CyberOps
January 11, 2030 - January 19, 2026Google IT Support
January 11, 2030 - January 19, 2026Industry Experience
Education, Professional Services, Retail, Software & Internet, Other, Government, Computers & Electronics, Transportation & Logistics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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