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I’m Tracy Scott, CTDP, an experienced instructional designer dedicated to creating engaging, learner-centered training that drives performance. I design and deliver both asynchronous and synchronous learning, optimize LMS and content workflows, and collaborate with subject matter experts to ensure content aligns with business goals. I thrive in fast-paced environments, manage multiple projects, and continually seek feedback to improve learning outcomes. With a strong foundation in adult learning principles, I focus on measurable objectives, robust assessments, and multimedia storytelling to enhance retention and transfer of knowledge across diverse audiences in Canada.…I’m Tracy Scott, CTDP, an experienced instructional designer dedicated to creating engaging, learner-centered training that drives performance. I design and deliver both asynchronous and synchronous learning, optimize LMS and content workflows, and collaborate with subject matter experts to ensure content aligns with business goals. I thrive in fast-paced environments, manage multiple projects, and continually seek feedback to improve learning outcomes. With a strong foundation in adult learning principles, I focus on measurable objectives, robust assessments, and multimedia storytelling to enhance retention and transfer of knowledge across diverse audiences in Canada.

Tracy Scott

Instructional Designer, Designer, Developer, +7

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I’m Tracy Scott, CTDP, an experienced instructional designer dedicated to creating engaging, learner-centered training that drives performance. I design and deliver both asynchronous and synchronous learning, optimize LMS and content workflows, and collaborate with subject matter experts to ensure content aligns with business goals. I thrive in fast-paced environments, manage multiple projects, and continually seek feedback to improve learning outcomes. With a strong foundation in adult learning principles, I focus on measurable objectives, robust assessments, and multimedia storytelling to enhance retention and transfer of knowledge across diverse audiences in Canada.…I’m Tracy Scott, CTDP, an experienced instructional designer dedicated to creating engaging, learner-centered training that drives performance. I design and deliver both asynchronous and synchronous learning, optimize LMS and content workflows, and collaborate with subject matter experts to ensure content aligns with business goals. I thrive in fast-paced environments, manage multiple projects, and continually seek feedback to improve learning outcomes. With a strong foundation in adult learning principles, I focus on measurable objectives, robust assessments, and multimedia storytelling to enhance retention and transfer of knowledge across diverse audiences in Canada.

Available to hire

I’m Tracy Scott, CTDP, an experienced instructional designer dedicated to creating engaging, learner-centered training that drives performance. I design and deliver both asynchronous and synchronous learning, optimize LMS and content workflows, and collaborate with subject matter experts to ensure content aligns with business goals. I thrive in fast-paced environments, manage multiple projects, and continually seek feedback to improve learning outcomes.
With a strong foundation in adult learning principles, I focus on measurable objectives, robust assessments, and multimedia storytelling to enhance retention and transfer of knowledge across diverse audiences in Canada.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Instructional Designer at Good Roads (formerly Ontario Good Roads Association)

January 1, 2022 - Present

Designed both asynchronous and synchronous learning courses, developed measurable learning objectives, rubrics, and assessments aligned with Bloom’s Taxonomy. Conducted quality assurance to ensure accuracy and usability, incorporating learner feedback. Collaborated with subject matter experts to validate content and ensure alignment with goals. Integrated multimedia elements such as storyboards, visuals, videos, and animations to enhance learner engagement. Applied adult learning theories to create learner-centered content. Managed multiple projects while ensuring alignment with organizational timelines and priorities.

Manager, Learning Design at Loblaw Companies Limited

December 31, 2021 - August 19, 2025

Designed and developed in-class and online learning modules aligned with business goals to improve customer experience. Created comprehensive support materials including Facilitator Guides, Participant Guides, presentations, and knowledge checks. Conducted Train-the-Trainer sessions to ensure effective program delivery. Implemented streamlined processes for training requests and established templates and standards to maintain consistency.

Online Learning and Design Manager at Cash Money Cheque Cashing

December 31, 2021 - August 19, 2025

Managed a team of e-Learning Instructional Designers and identified organizational learning opportunities to develop programs meeting business needs. Produced current and learner-focused e-learning for executive, corporate, call center, and retail audiences using authoring tools such as Adobe Captivate and Articulate 360. Launched a new Learning Management System, Saba Cloud.

Senior Instructional Designer/Developer at Cash Money Cheque Cashing

October 1, 2019 - August 19, 2025

Designed and delivered Leadership Development Programs and redesigned Contact Centre and Collections New Employee Trainings resulting in quality score improvements shortly after training. Mentored junior Instructional Designers using Adobe Captivate 2019. Supervised, motivated, and developed team members. Conducted needs analysis to align training with business requirements.

Instructional Designer/Developer at Cash Money Cheque Cashing

June 1, 2016 - August 19, 2025

Designed e-learning modules using Adobe Captivate 2019 and managed Learning Plans within the LMS. Developed in-class workshops abiding by Adult Learning Principles. Created job aids, manuals, and training materials. Facilitated training sessions for audiences ranging from entry-level staff to management and executives. Created Facilitator Guides, Participant Workbooks, and presentations. Supported and mentored team members and documented processes and procedures.

Instructional Designer (Contract) at Greater Toronto Airports Authority

December 31, 2012 - August 19, 2025

Created training documentation collaboratively with Subject Matter Experts and manuals. Developed Training Checklists for on-the-job trainers and facilitated Train-the-Trainer sessions.

Learning Project Leader at Moneris Solutions

April 30, 2008 - August 19, 2025

Created lesson analysis documentation and input task analysis into an online knowledge management system. Liaised with Project Managers to ensure timely and accurate information delivery. Led a team of Instructional Designers and Facilitators.

Instructional Designer/Facilitator at Moneris Solutions

May 1, 2006 - August 19, 2025

Designed course materials including manuals, job aids, facilitator guides, and evaluations. Conducted Train-the-Trainer sessions to ensure accurate information transfer. Coordinated with department managers and project leads to deliver appropriate lessons to diverse learner groups.

Instructional Facilitator at Moneris Solutions

January 1, 2004 - August 19, 2025

Delivered classroom training, prepared training materials and documentation, maintained attendance and evaluation records, and ensured ongoing improvement in product knowledge and training skills.

Customer Care Trainer at Optel/ AXXENT Corp

April 30, 2001 - August 19, 2025

Designed and delivered New Hire Training Curriculum to introduce new Customer Care Representatives.

Customer Care Trainer at Optel / AXXENT Corp

October 1, 1999 - April 1, 2001

Designed and delivered a New Hire Training Curriculum for Customer Care Representatives.