Tracy Scott

Designed both asynchronous and synchronous learning courses, developed measurable learning objectives, rubrics, and assessments aligned with Bloom’s Taxonomy. Conducted quality assurance to ensure accuracy and usability, incorporating learner feedback. Collaborated with subject matter experts to validate content and ensure alignment with goals. Integrated multimedia elements such as storyboards, visuals, videos, and animations to enhance learner engagement. Applied adult learning theories to create learner-centered content. Managed multiple projects while ensuring alignment with organizational timelines and priorities.

Managed a team of e-Learning Instructional Designers and identified organizational learning opportunities to develop programs meeting business needs. Produced current and learner-focused e-learning for executive, corporate, call center, and retail audiences using authoring tools such as Adobe Captivate and Articulate 360. Launched a new Learning Management System, Saba Cloud.

Designed and developed in-class and online learning modules aligned with business goals to improve customer experience. Created comprehensive support materials including Facilitator Guides, Participant Guides, presentations, and knowledge checks. Conducted Train-the-Trainer sessions to ensure effective program delivery. Implemented streamlined processes for training requests and established templates and standards to maintain consistency.