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I am Aubrey Elheimay Yu, a motivated and adaptable IT professional currently pursuing a Master's in Information Technology with a focus on Cybersecurity. I have over 3 years of IT and customer service experience across diverse industries. I enjoy solving problems, helping customers, and representing brands that value design, creativity, and travel. I am known for strong communication, teamwork, and problem-solving, and I thrive in fast-paced, customer-facing environments. I am passionate about delivering exceptional stakeholder and customer experiences and translating technical knowledge into practical, high-impact solutions.…I am Aubrey Elheimay Yu, a motivated and adaptable IT professional currently pursuing a Master's in Information Technology with a focus on Cybersecurity. I have over 3 years of IT and customer service experience across diverse industries. I enjoy solving problems, helping customers, and representing brands that value design, creativity, and travel. I am known for strong communication, teamwork, and problem-solving, and I thrive in fast-paced, customer-facing environments. I am passionate about delivering exceptional stakeholder and customer experiences and translating technical knowledge into practical, high-impact solutions.

Elheimay Aubrey Yu

Web Developer, Programmer, Full Stack Developer

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I am Aubrey Elheimay Yu, a motivated and adaptable IT professional currently pursuing a Master's in Information Technology with a focus on Cybersecurity. I have over 3 years of IT and customer service experience across diverse industries. I enjoy solving problems, helping customers, and representing brands that value design, creativity, and travel. I am known for strong communication, teamwork, and problem-solving, and I thrive in fast-paced, customer-facing environments. I am passionate about delivering exceptional stakeholder and customer experiences and translating technical knowledge into practical, high-impact solutions.…I am Aubrey Elheimay Yu, a motivated and adaptable IT professional currently pursuing a Master's in Information Technology with a focus on Cybersecurity. I have over 3 years of IT and customer service experience across diverse industries. I enjoy solving problems, helping customers, and representing brands that value design, creativity, and travel. I am known for strong communication, teamwork, and problem-solving, and I thrive in fast-paced, customer-facing environments. I am passionate about delivering exceptional stakeholder and customer experiences and translating technical knowledge into practical, high-impact solutions.

Available to hire

I am Aubrey Elheimay Yu, a motivated and adaptable IT professional currently pursuing a Master’s in Information Technology with a focus on Cybersecurity. I have over 3 years of IT and customer service experience across diverse industries. I enjoy solving problems, helping customers, and representing brands that value design, creativity, and travel.

I am known for strong communication, teamwork, and problem-solving, and I thrive in fast-paced, customer-facing environments. I am passionate about delivering exceptional stakeholder and customer experiences and translating technical knowledge into practical, high-impact solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Public Relations Officer at Dynamic and Communication Society - University of San Carlos

June 1, 2016 - October 1, 2016

In charge of disseminating and designing infographics for school organizations; led and managed a team of editors on video planning and production; designed infographics and coordinated team-led projects; delivered event coverage and communications strategy.

User Experience Engineer at Hatch IT Solutions

December 1, 2020 - March 1, 2022

Ensured exceptional user experience by aligning design outcomes with client needs; supported project teams; created detailed documentation to support project continuity.

Software Engineer at KO DA Kollectiv Inc.

March 1, 2022 - June 1, 2025

Built full-stack web applications using Next.js, Ruby on Rails, and Laravel; improved API response times by 50%; optimized SQL databases; integrated Stripe payments and OpenAI tools to enhance product functionality; collaborated in Agile/Scrum environments; simplified explanations to stakeholders reducing support requests by 20%.

Volunteer – Student Volunteer at Kaplan Business School Melbourne

August 1, 2025 - Present

Engaged with new students, explained school services, collaborated with staff and volunteers to welcome students during orientation and activities; recognized for being proactive in volunteering.

Front of House at Café Kusina

September 1, 2025 - Present

Delivered fast, friendly, and efficient customer service; maintained strict hygiene and store standards; processed POS/EFTPOS transactions accurately; fostered teamwork during peak hours; created a welcoming atmosphere for guests.

Online Website Fulfilment Personnel (All-rounder) at Moses and Co.

November 1, 2025 - Present

Maintained online orders, product prices and inventory through the website management system; ensured accurate product delivery to customers; communicated with customers via email and phone; handled product concerns and ensured delivery up-to-date.