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I am a dedicated IT professional with over 20 years of experience spanning sales, customer service, and technology. I thrive in fast-paced environments and stay calm under pressure, using my problem-solving skills to deliver reliable tech solutions. My background includes hands-on work with telecommunications, networks, programming, media, and desktop support for both data and voice. I enjoy translating complex technical concepts into practical, user-friendly outcomes that help teams succeed.…I am a dedicated IT professional with over 20 years of experience spanning sales, customer service, and technology. I thrive in fast-paced environments and stay calm under pressure, using my problem-solving skills to deliver reliable tech solutions. My background includes hands-on work with telecommunications, networks, programming, media, and desktop support for both data and voice. I enjoy translating complex technical concepts into practical, user-friendly outcomes that help teams succeed.

Carlos Sousa

Web Developer, Full Stack Developer, Programmer, +2

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I am a dedicated IT professional with over 20 years of experience spanning sales, customer service, and technology. I thrive in fast-paced environments and stay calm under pressure, using my problem-solving skills to deliver reliable tech solutions. My background includes hands-on work with telecommunications, networks, programming, media, and desktop support for both data and voice. I enjoy translating complex technical concepts into practical, user-friendly outcomes that help teams succeed.…I am a dedicated IT professional with over 20 years of experience spanning sales, customer service, and technology. I thrive in fast-paced environments and stay calm under pressure, using my problem-solving skills to deliver reliable tech solutions. My background includes hands-on work with telecommunications, networks, programming, media, and desktop support for both data and voice. I enjoy translating complex technical concepts into practical, user-friendly outcomes that help teams succeed.

Available to hire

I am a dedicated IT professional with over 20 years of experience spanning sales, customer service, and technology. I thrive in fast-paced environments and stay calm under pressure, using my problem-solving skills to deliver reliable tech solutions.

My background includes hands-on work with telecommunications, networks, programming, media, and desktop support for both data and voice. I enjoy translating complex technical concepts into practical, user-friendly outcomes that help teams succeed.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

IT/Operations Manager at ThePhotoBooth

September 1, 2012 - Present

Primary focus was Tech Support & Technological Solutions; responsible for event tech setup (Audio/Video for PC & MAC), day-to-day office/computer administration including networks & website management, and client meetings with brides and event coordinators to determine details, requirements, and budgets. In charge of marketing/advertising via Google, Facebook & other social networks, and maintenance of the entire fleet of equipment to ensure reliable operation.

Sales/Operations Manager at Advantage Computers

March 1, 2012 - September 26, 2025

Primary focus was Sales & IT Solutions. Set up all aspects of a new computer service/retail shop. Assisted customers with sales & service related to computer systems, arranged in-home delivery & setup, managed RMA & warranty services, and oversaw all shop operations including accounting and website maintenance.

Sales Associate at Walmart Canada

June 1, 1998 - September 26, 2025

Organized electronics department, restocked shelves, performed cashier duties, and provided prompt, polite support to customers. Maintained a clean sales floor and ensured merchandise was faced and organized.

Sales Associate at Future Shop

June 1, 1997 - September 26, 2025

Performed basic warehouse & inventory duties, fulfilled same-day delivery orders, stored customers' archive documents, and conducted data entry IT troubleshooting as needed. Maintained cleanliness of the warehouse at all times.