Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Raymond Garza, a creative professional with a focus on video editing, content production, and visual storytelling. I combine this with training, customer engagement, and technical communication to translate ideas into polished, engaging content for social media and digital platforms. I excel at shooting and editing short-form promotional content using Adobe Premiere Pro and Photoshop, with a keen eye for pacing, camera work, audience connection, and story development. My experience spans music projects, promotional campaigns, SaaS training programs, and customer success, enabling me to deliver compelling media and effective enablement across cross-functional teams.…Hi, I'm Raymond Garza, a creative professional with a focus on video editing, content production, and visual storytelling. I combine this with training, customer engagement, and technical communication to translate ideas into polished, engaging content for social media and digital platforms. I excel at shooting and editing short-form promotional content using Adobe Premiere Pro and Photoshop, with a keen eye for pacing, camera work, audience connection, and story development. My experience spans music projects, promotional campaigns, SaaS training programs, and customer success, enabling me to deliver compelling media and effective enablement across cross-functional teams.

Raymond Garza

Video Editor, Content Producer, Videographer, +2





Hi, I'm Raymond Garza, a creative professional with a focus on video editing, content production, and visual storytelling. I combine this with training, customer engagement, and technical communication to translate ideas into polished, engaging content for social media and digital platforms. I excel at shooting and editing short-form promotional content using Adobe Premiere Pro and Photoshop, with a keen eye for pacing, camera work, audience connection, and story development. My experience spans music projects, promotional campaigns, SaaS training programs, and customer success, enabling me to deliver compelling media and effective enablement across cross-functional teams.…Hi, I'm Raymond Garza, a creative professional with a focus on video editing, content production, and visual storytelling. I combine this with training, customer engagement, and technical communication to translate ideas into polished, engaging content for social media and digital platforms. I excel at shooting and editing short-form promotional content using Adobe Premiere Pro and Photoshop, with a keen eye for pacing, camera work, audience connection, and story development. My experience spans music projects, promotional campaigns, SaaS training programs, and customer success, enabling me to deliver compelling media and effective enablement across cross-functional teams.

Available to hire

Hi, I’m Raymond Garza, a creative professional with a focus on video editing, content production, and visual storytelling. I combine this with training, customer engagement, and technical communication to translate ideas into polished, engaging content for social media and digital platforms.

I excel at shooting and editing short-form promotional content using Adobe Premiere Pro and Photoshop, with a keen eye for pacing, camera work, audience connection, and story development. My experience spans music projects, promotional campaigns, SaaS training programs, and customer success, enabling me to deliver compelling media and effective enablement across cross-functional teams.

Skills

DaVinci Resolve Studio

Experience Level

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Promo Video

Intermediate

Language

English

Fluent

Work Experience

Video Editor at Small Engine Fire (Independent Music Project)

January 1, 2022 - Present

Shot and edited short-form promotional video content for Instagram and social media campaigns; produced content supporting music releases, live performances, and audience engagement initiatives; applied video editing, color correction, graphic design, and branded media asset creation using Adobe Premiere Pro and Photoshop; planned content concepts, coordinated shoots, and managed end-to-end post-production workflows; developed a strong eye for pacing, camera composition, editing rhythm, and visual storytelling to create engaging digital content.

Learning & Development Specialist at Auctane

February 4, 2025 - Present

Wrote, storyboarded, shot and edited training content for Warehouse processes; designed and facilitated scalable learning programs to onboard and upskill customer-facing teams in a SaaS environment; translated complex technical concepts into clear, role-specific training materials and job aids; partnered cross-functionally with Sales, Support, and Product to align enablement with business goals; created and maintained training documentation to support consistent knowledge delivery and self-service learning; served as a subject matter expert, supporting teams with advanced troubleshooting and real-world use cases.

Customer Success Manager at Auctane

January 1, 2024 - February 1, 2025

Client Retention: Experience in developing strategies to improve customer satisfaction and reduce churn. Account Growth: Success in upselling or cross-selling products/services to existing clients. Build relationships with high priority customers. CRM Tools: Proficiency in platforms like Salesforce, and Zendesk to manage customer data and insights. Team Coordination: Collaborated with product teams to ensure customer needs are met. Feedback Loops: Facilitated communication between customers and internal teams for product improvements. Renewals & Contracts: Managed customer accounts, including negotiating renewals or contracts. Process Optimization: Streamlined workflows to improve the customer experience.

Technical Account Manager at Auctane

February 15, 2022 - December 1, 2023

Dedicated ShipStation subject matter expert for the Technical Account Management team. Troubleshoot technical issues across multiple ShipX brands for high priority accounts. Provide analytical support for high priority accounts.

Onboarding Support at Shipstation

June 1, 2020 - February 1, 2022

Discussed new user’s workflow and match Shipstation features to enable users to maximize efficiency. Set clear and precise expectations to users regarding Shipstation’s capabilities. Deescalated hostile users who misunderstood Shipstation capabilities.

Level 1 User Support at Shipstation

September 12, 2018 - June 1, 2020

Quickly identify the source of the user's issues and clearly articulate steps towards solutions. In-depth knowledge of Shipstation interface. Manage user’s expectations while working to resolve frustrations and maintaining positive user experience within Shipstation. Schedule and make phone calls with insistent users who do not feel comfortable in the chat environment. Consistently maintained 95% or higher Customer CSAT

Customer Specialist at Discount Electronics

September 1, 2013 - September 11, 2018

Assisted clients in identifying both present and future computer needs and matching their needs with a desktop or laptops. Assisted clients in troubleshooting basic hardware and software problems. Upgraded client’s computer hardware like RAM installations, hard drive upgrades and running software updates and virus scans. Maintained customer satisfaction by following up with high volume clients to ensure their satisfaction with services extended beyond their visit to the store. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as a last resort to maintain customer satisfaction.

Customer Specialist at Best Buy

September 12, 2004 - August 26, 2013

Developed and maintained in-depth knowledge of Home Theater, Car Audio, Cameras & Camcorders, Appliances, and Computer hardware. Assisted customers in identifying their technological needs by asking probing, open-ended questions to help meet their requirements. Developed group selling strategies for the holiday seasons. Identified customers who were listening in on already occurring interactions and invited them and nearby customers to participate in discussion. Assisted customers with scheduling installation appointments, special order requests, and arranging merchandise pickup at other locations. Educated customers on promotions to enhance sales.