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I am a Systems Analyst and Full Stack Developer with over 13 years of experience in system analysis, development, implementation, and support. I specialize in PHP, Java, and relational databases, and I excel at advanced technical support (N3), troubleshooting, and root cause analysis. I thrive at bridging business, support, and development teams to deliver practical, scalable solutions that align with operational goals. I enjoy documenting processes, mentoring teammates, and driving continuous improvement across projects.…I am a Systems Analyst and Full Stack Developer with over 13 years of experience in system analysis, development, implementation, and support. I specialize in PHP, Java, and relational databases, and I excel at advanced technical support (N3), troubleshooting, and root cause analysis. I thrive at bridging business, support, and development teams to deliver practical, scalable solutions that align with operational goals. I enjoy documenting processes, mentoring teammates, and driving continuous improvement across projects.

Jonathan Hainzenreder

Full Stack Developer, Web Developer, Back-End Developer, +4

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I am a Systems Analyst and Full Stack Developer with over 13 years of experience in system analysis, development, implementation, and support. I specialize in PHP, Java, and relational databases, and I excel at advanced technical support (N3), troubleshooting, and root cause analysis. I thrive at bridging business, support, and development teams to deliver practical, scalable solutions that align with operational goals. I enjoy documenting processes, mentoring teammates, and driving continuous improvement across projects.…I am a Systems Analyst and Full Stack Developer with over 13 years of experience in system analysis, development, implementation, and support. I specialize in PHP, Java, and relational databases, and I excel at advanced technical support (N3), troubleshooting, and root cause analysis. I thrive at bridging business, support, and development teams to deliver practical, scalable solutions that align with operational goals. I enjoy documenting processes, mentoring teammates, and driving continuous improvement across projects.

Available to hire

I am a Systems Analyst and Full Stack Developer with over 13 years of experience in system analysis, development, implementation, and support. I specialize in PHP, Java, and relational databases, and I excel at advanced technical support (N3), troubleshooting, and root cause analysis.

I thrive at bridging business, support, and development teams to deliver practical, scalable solutions that align with operational goals. I enjoy documenting processes, mentoring teammates, and driving continuous improvement across projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Systems Analyst N3 at Estratégia Educacional

January 1, 2026 - January 1, 2026

Investigated and resolved complex incidents escalated from Level 2 support; acted as liaison between support and development teams, refining requirements and demands; translated business issues into technical specifications for engineering teams; performed functional and technical validation of bug fixes and new features; created and maintained technical documentation and knowledge base.

Systems Analyst at Esmalglass-Itaca Group

January 1, 2018 - January 1, 2025

Analyzed business processes and proposed system solutions; developed systems using Java (Desktop and Web), Android, and PHP; implemented and supported systems, including user training; maintained version control and technical documentation ensuring traceability and compliance.

Systems Analyst at Pelainternet Sistemas de Informação LTDA

January 1, 2012 - January 1, 2018

Gathered and analyzed user requirements; developed and maintained web systems using PHP/MySQL, HTML, CSS, and jQuery; provided technical support, user guidance, and collected improvement requests.