Paul Vitely-Chow

Available to hire

I'm an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support.

About

I’m an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support. I specialize in creating accessible, visually engaging, and interactive eLearning content for enterprise clients.

I’m a strong communicator with a collaborative mindset, technical aptitude, and a talent for simplifying complex topics. I’m bilingual in English and Spanish.

  • 7 years' experience
  • Joined December 2025

Languages

  • EnglishFluent
  • Spanish; CastilianFluent

Industry experience

  • Education
  • Software & Internet
  • Professional Services
  • Media & Entertainment
  • Other

More experts in Ottawa, Canada

Work experience· 4 roles

Lead Instructional Designer · IntertekJan 2023 – Present · 3 yrs 11 mos

Led full-cycle instructional design projects for global clients, delivering SCORM-compliant modules aligned with brand standards and training goals. Collaborated with SMEs, voiceover talent, and translation vendors for localized, accessible content. Established QA standards and workflows for consistency, functionality, and cross-platform compatibility. Troubleshot LMS implementation issues and supported client-side integration for seamless deployment.

Instructional Designer · Wisetail, an Intertek CompanyJan 2022 – Dec 2023 · 2 yrs

Designed engaging eLearning modules using Articulate 360, implementing triggers, gamification, and interactive content. Created assessments, job aids, and multimedia materials based on adult learning principles. Developed workflow templates for repeatable module builds, improving production speed and quality control. Collaborated with technical writers and video editors to deliver multimedia-rich learning experiences.

Customer Support Specialist · Practice BetterJan 2021 – Dec 2022 · 2 yrs

Delivered customer training on platform features for web and mobile, improving onboarding outcomes. Created support resources including help articles and training videos, enhancing customer self-service. Analyzed feedback and collaborated with product teams to suggest workflow improvements.

Product Support Technical Specialist (Tier 2) · TouchBistroJan 2019 – Dec 2021 · 3 yrs

Education

Software Development & Testing Program · NPower Canada2017 – 2025

Certifications and awards

Microsoft Technology Associate2017 – 2025
Food Handler Certification2018 – 2025
Certificate in Adult Education (in progress)2030 – 2025

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