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I'm an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support. I specialize in creating accessible, visually engaging, and interactive eLearning content for enterprise clients. I'm a strong communicator with a collaborative mindset, technical aptitude, and a talent for simplifying complex topics. I'm bilingual in English and Spanish.…I'm an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support. I specialize in creating accessible, visually engaging, and interactive eLearning content for enterprise clients. I'm a strong communicator with a collaborative mindset, technical aptitude, and a talent for simplifying complex topics. I'm bilingual in English and Spanish.

Paul Vitely-Chow

Instructional Designer, Content Designer, Designer, +2

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I'm an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support. I specialize in creating accessible, visually engaging, and interactive eLearning content for enterprise clients. I'm a strong communicator with a collaborative mindset, technical aptitude, and a talent for simplifying complex topics. I'm bilingual in English and Spanish.…I'm an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support. I specialize in creating accessible, visually engaging, and interactive eLearning content for enterprise clients. I'm a strong communicator with a collaborative mindset, technical aptitude, and a talent for simplifying complex topics. I'm bilingual in English and Spanish.

Available to hire

I’m an Learning Experience Designer with 3+ years of experience in instructional design, video editing, voice-over, customer education, and technical support. I specialize in creating accessible, visually engaging, and interactive eLearning content for enterprise clients.

I’m a strong communicator with a collaborative mindset, technical aptitude, and a talent for simplifying complex topics. I’m bilingual in English and Spanish.

Skills

Articulate Storyline

Google Cloud

Salesforce

DaVinci Resolve Studio

VMware

Experience Level

Articulate Storyline

Expert

Google Cloud

Expert

Salesforce

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Lead Instructional Designer at Intertek

January 1, 2023 - Present

Led full-cycle instructional design projects for global clients, delivering SCORM-compliant modules aligned with brand standards and training goals. Collaborated with SMEs, voiceover talent, and translation vendors for localized, accessible content. Established QA standards and workflows for consistency, functionality, and cross-platform compatibility. Troubleshot LMS implementation issues and supported client-side integration for seamless deployment.

Instructional Designer at Wisetail, an Intertek Company

January 1, 2022 - December 31, 2023

Designed engaging eLearning modules using Articulate 360, implementing triggers, gamification, and interactive content. Created assessments, job aids, and multimedia materials based on adult learning principles. Developed workflow templates for repeatable module builds, improving production speed and quality control. Collaborated with technical writers and video editors to deliver multimedia-rich learning experiences.

Customer Support Specialist at Practice Better

January 1, 2021 - December 31, 2022

Delivered customer training on platform features for web and mobile, improving onboarding outcomes. Created support resources including help articles and training videos, enhancing customer self-service. Analyzed feedback and collaborated with product teams to suggest workflow improvements.

Product Support Technical Specialist (Tier 2) at TouchBistro

January 1, 2019 - December 31, 2021

Provided bilingual technical support for POS systems, resolving escalated issues and training Tier 1 teams. Authored internal guides and conducted upskilling sessions to enhance team capabilities. Identified process improvements, contributing to increased customer satisfaction and SLA performance.