Available to hire
Hi, I’m MD Rakibul Islam, a passionate Full-Stack Web Developer and CRM Administrator with over 18 years of IT experience and 13 years as a freelance professional. I specialize in building robust websites and applications using popular CMS and CRM platforms like Joomla, WordPress, Shopify, and Zendesk. I take pride in staying up-to-date with the latest tools and technologies, delivering top-notch digital solutions for my global clients.
Over the years, I’ve collaborated with startups and well-established companies worldwide, consistently exceeding client expectations. Whether it’s creating high-conversion e-commerce stores or integrating AI-powered CRM workflows, I enjoy tackling challenges and helping businesses grow through innovative web development. I look forward to contributing my skills and expertise to your next project!
Skills
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Language
English
Fluent
Bengali
Advanced
Work Experience
Self-Employed (Remote via Upwork.com, Freelancer) at Global Clients
January 1, 2012 - June 20, 2024Over 13 years of helping businesses worldwide build digital platforms from e-commerce storefronts to AI-powered CRM systems. Delivered 100+ websites and applications for platforms such as Shopify, WordPress, Joomla, and Laravel. Built custom CRM workflows using Zendesk, Freshdesk, and HubSpot with automation and AI. Collaborated with agencies and SaaS firms across US, Canada, UK, and Australia, specializing in Customer Support Portals, eCommerce CRO, and scalable backend systems. Maintained 100% Job Success Score and Top Rated Plus status on Upwork since 2016.
Lead Shopify Developer at 727 Digital, USA
January 1, 2023 - June 20, 2024Led development for a high-achieving California-based web marketing agency, increasing project completion rates by 95%. Engaged clients to gather requirements and used agile methodologies for timely delivery and 98% client satisfaction. Collaborated with product and marketing teams to create efficient Shopify stores, boosting sales by 85%. Customized Shopify stores with upsells and promotions to increase average order value. Developed and optimized naturaldog.com to enhance user experience and customer retention.
Zendesk Infrastructure Developer at Apollo Internet, South Africa
January 1, 2022 - December 31, 2023Collaborated with Apollo Internet to integrate business clients and streamline CRM processes. Spearheaded the establishment of a unified Zendesk CRM infrastructure, implementing tailored ticketing systems, chatbots, and onboarding processes. Achieved a 90% reduction in support response time and enhanced user engagement.
Shopify Developer at LUWA, USA
January 1, 2022 - June 20, 2024Joined to enhance user experience and update internal wholesale and membership functions with on-demand system upgrades on Shopify Plus. Supported luxury appliance product sales and related service processes.
Zendesk Administrator at Evolved Office, USA
January 1, 2021 - December 31, 2022Built Zendesk Help Center with self-service knowledge base and AnswerBot to fast-track customer query resolution and maintain high CSAT.
Zendesk CRM App Developer and Admin at Jarvis & Whizz, Australia
January 1, 2020 - December 31, 2021Developed and integrated 3rd party apps, custom functions, ticket flow, routing and multiple CRM integrations for a large freelance butler platform with more than 1 million customers, achieving the highest CSAT.
Shopify Developer at Dyln.co, USA
January 1, 2016 - December 31, 2023Collaborated closely with the CEO to build a strong e-commerce platform for a Kickstarter water bottle company. Customized Shopify themes, plugins, and integrated third-party apps to enhance sales, marketing, warehousing, delivery, campaign management, and shipping logistics.
Full-Stack Developer at MuteSix, USA
January 1, 2020 - December 31, 2021Developed and troubleshot themes, applications, and cart pages for multiple Shopify and WooCommerce projects for an online advertiser and consulting organization.
Zendesk Administrator & CX Systems Consultant at Upwork Inc., USA
January 1, 2016 - December 31, 2021Responsible for leading Zendesk platform administration for Upwork internal support operations. Streamlined support workflows, managed ticket groups and global support agents, performed business rule analysis and technical assessments, contributing to scaling customer support for millions of users.
Web Developer (Shopify) at Sol-ti, USA
January 1, 2017 - December 31, 2019Developed Shopify web store from scratch for an organic cold-press beverage brand. Created custom themes, carts, product galleries, wholesale integrations, payment, and shipping solutions.
Zendesk Developer at StudyBlue/Chegg, USA
January 1, 2017 - December 31, 2019Enhanced customer support functionality on Zendesk CRM by creating new API-based applications, engaging the library, students, and teachers to improve service.
Senior Manager, Software Division at DA Tomato Limited, Bangladesh
January 1, 2014 - December 31, 2015Established and trained a team for multi-modal overseas web development projects, managing client engagement.
Founder, CEO at Dynamic Web Lab, Bangladesh
January 1, 2013 - June 20, 2024Oversaw large-scale projects, client interactions, and team progress management alongside other career commitments.
Project Development Manager at SiteBloom Limited, Bangladesh
January 1, 2008 - December 31, 2010Managed project development work full-time.
Software Consultant (WEB) at Information Services Network, Bangladesh
January 1, 2007 - December 31, 2007Provided web software consulting services full-time.
Senior IT Manager - Teletalk Mobile at Computer Source Ltd., Bangladesh
January 1, 2005 - December 31, 2006Managed IT operations full-time at a mobile telecommunications provider.
Co-Founder, Chairman at Kurinur Web Technologies Ltd, Bangladesh
January 1, 2010 - December 31, 2013Co-founded and chaired the company managing web technologies projects.
Self-Employed (Remote via Upwork.com, Freelancer) at Global Clients
January 1, 2012 - June 1, 2024For over 13 years, I’ve helped businesses worldwide build digital platforms, ranging from e-commerce storefronts to AI-powered CRM systems. Delivered 100+ websites and apps for Shopify, WordPress, Joomla, and Laravel, and built custom CRM workflows with Zendesk, Freshdesk, and HubSpot featuring automation and AI. Collaborated with agencies and SaaS firms across US, Canada, UK, and Australia. Specialized in Customer Support Portals, eCommerce CRO, and scalable backend systems, maintaining a 100% Job Success Score and Top Rated Plus status on Upwork since 2016.
Lead Shopify Developer at 727 Digital, USA
January 1, 2023 - June 1, 2024Led development for a California-based web marketing agency, improving project completion by 95%. Gathered client store requirements, applied agile methodologies, and achieved 98% client satisfaction. Collaborated with product and marketing teams to create efficient Shopify stores, increasing sales by 85%. Customized stores with upsells and promotions, optimized naturaldog.com to enhance user experience and customer retention.
Zendesk Infrastructure Developer at Apollo Internet, South Africa
January 1, 2022 - December 31, 2023Collaborated to integrate business clients and streamline CRM processes. Established a unified Zendesk CRM infrastructure using the Zendesk Ecosystem. Implemented a tailored ticketing system, chatbot, and onboarding processes, reducing support response times by 90% and improving user engagement.
Shopify Developer at LUWA, USA
January 1, 2022 - June 1, 2024Enhanced user experience and updated wholesale and membership systems on Shopify Plus platform with regular system upgrades for a luxury appliance company. Work included on-demand system improvements and internal platform enhancements.
Zendesk Administrator at Evolved Office, USA
January 1, 2021 - December 31, 2022Built Zendesk Help Center with self-service Knowledge Base and AnswerBot to accelerate customer query resolutions and maintain high customer satisfaction (CSAT).
Zendesk CRM App Developer and Admin at Jarvis & Whizz, Australia
January 1, 2020 - December 31, 2021Developed and integrated custom third-party apps, managed ticket flow and routing, and implemented multiple CRM integrations to support a large customer base and achieve high CSAT.
Shopify Developer at Dyln.co, USA
January 1, 2016 - December 31, 2023Collaborated with CEO to build a strong e-commerce platform for a company producing alkaline water bottles. Customized Shopify themes, plugins, and integrated third-party apps for sales, marketing, warehousing, delivery, campaigns, and shipping logistics.
Full-Stack Developer at MuteSix, USA
January 1, 2020 - December 31, 2021Developed and troubleshot themes, apps, and cart pages on Shopify and WooCommerce platforms for multiple client projects.
Zendesk Administrator & CX Systems Consultant at Upwork Inc. USA
January 1, 2016 - December 31, 2021Led Zendesk platform administration, optimized workflows, managed reporting, ticket groups, and global support agents. Collaborated cross-functionally to scale customer service for millions of users while maintaining efficiency and user experience.
Web Developer (Shopify) at Sol-ti, USA
January 1, 2017 - December 31, 2019Developed Shopify web store from scratch including custom themes, carts, product galleries, sales locators, wholesale functionality, and integration with payment and shipping providers for an organic beverage brand.
Zendesk Developer at StudyBlue/Chegg, USA
January 1, 2017 - December 31, 2019Enhanced customer support functionality on Zendesk CRM, developed new API-based application to engage students, teachers, and library users on a leading learning platform.
Sr. Manager, Software Division at DA Tomato Limited, Bangladesh
January 1, 2014 - December 31, 2015Established and trained a team to manage a multi-modal overseas web development project and successfully handed over the team.
Founder, CEO at Dynamic Web Lab, Bangladesh
January 1, 2013 - June 1, 2024Managed large-scale projects through own company, overseeing client interactions and team progress on various web development projects.
Co-Founder, Chairman at Kurinur Web Technologies Ltd, Bangladesh
January 1, 2010 - December 31, 2013Led the company strategically and operationally during full-time tenure.
Project Development Manager at SiteBloom Limited, Bangladesh
January 1, 2008 - December 31, 2010Managed software project development and delivery.
Software Consultant (WEB) at Information Services Network, Bangladesh
January 1, 2007 - December 31, 2007Provided web software consultancy and development.
Sr. IT Manager - Teletalk Mobile at Computer Source Ltd., Bangladesh
January 1, 2005 - December 31, 2006Managed IT operations for Teletalk Mobile.
Self-Employed (Remote via Upwork.com, Freelancer) at Global Clients
January 1, 2012 - June 5, 2024For over 13 years, helped businesses across the globe build meaningful digital platforms from e-commerce storefronts to AI-powered CRM systems. Led projects on Shopify, WordPress, Zendesk, Laravel, and more. Delivered 100+ websites and applications for Shopify, WordPress, Joomla, and Laravel. Built custom CRM workflows using Zendesk, Freshdesk, HubSpot with automation and AI. Collaborated with agencies and SaaS firms across US, Canada, UK, Australia. Specialized in Customer Support Portals, eCommerce CRO, and scalable backend systems. Maintained 100% Job Success Score and Top Rated Plus status on Upwork since 2016.
Lead Shopify Developer at 727 Digital, USA
January 1, 2023 - June 5, 2024Led development for a high-achieving California-based web marketing agency, boosting project completion rates by 95%. Gathered web store requirements, utilized agile methodologies ensuring timely delivery and 98% client satisfaction. Collaborated with product and marketing departments to create high-efficiency Shopify stores, increasing sales by 85%. Customized Shopify stores with upsells and promotions boosting average order value. Developed and optimized naturaldog.com for Element Brand, enhancing user experience and customer retention.
Zendesk Infrastructure Developer at Apollo Internet, South Africa
January 1, 2022 - December 31, 2023Collaborated with Apollo Internet, South Africa’s leading ISP, integrating clients to streamline CRM processes. Spearheaded establishment of a unified Zendesk CRM infrastructure, utilizing Zendesk Ecosystem to streamline client management. Implemented tailored ticketing system, chatbot, and user onboarding processes, reducing support response time by 90% and enhancing user engagement.
Shopify Developer at LUWA, USA
January 1, 2022 - June 5, 2024Enhance the user experience and update internal wholesale and membership functions with day-to-day on-demand system upgrades on Shopify Plus platform for LUWA, a luxury appliance product company.
Zendesk Administrator at Evolved Office, USA
January 1, 2021 - December 31, 2022Built a Zendesk Help Center with self-service knowledge base and an AnswerBot to resolve customer queries efficiently, resulting in high customer satisfaction.
Zendesk CRM App Developer and Admin at Jarvis & Whizz, Australia
January 1, 2020 - December 31, 2021Developed and integrated 3rd party apps, custom functions, ticket flow, routing, and multiple CRM integrations to achieve the highest customer satisfaction for a large freelance butler platform with over 1 million customers.
Shopify Developer at Dyln.co, USA
January 1, 2016 - December 31, 2023Built a strong e-commerce platform supporting production and distribution of alkaline water bottles, optimized Shopify by creating customized themes, plugins, and integrating third-party applications for sales, marketing, warehousing, delivery, campaign management, and shipping logistics.
Full-Stack Developer at MuteSix, USA
January 1, 2020 - December 31, 2021Developed and troubleshot themes, applications, and cart pages for Shopify and WordPress Woo-commerce platform projects for an online advertiser and consulting organization.
Zendesk Administrator & CX Systems Consultant at Upwork Inc., USA
January 1, 2016 - December 31, 2021Led Zendesk platform administration and streamlined support workflows for Upwork’s internal support operations. Managed over 900 global support agents, maintained service ecosystem, performed reporting, ticket management, business rule analyses, documentation, and technical assessment to improve customer service globally.
Web Developer (Shopify) at Sol-ti, USA
January 1, 2017 - December 31, 2019Developed Shopify web store from scratch for an organic cold-press beverage brand, including custom themes, carts, product galleries, sales point locators, wholesale, and payment/shipment integrations.
Zendesk Developer at StudyBlue/Chegg, USA
January 1, 2017 - December 31, 2019Enhanced customer support functionality of a student learning platform using Zendesk CRM and created API-based applications to engage library, students, and teachers.
Sr. Manager, Software Division at DA Tomato Limited, Bangladesh
January 1, 2014 - December 31, 2015Established and trained a team for a large overseas web development project, introducing real-life foreign projects and managing team progress.
Founder, CEO at Dynamic Web Lab, Bangladesh
January 1, 2013 - June 5, 2024Built and managed a company focusing on large-scale web development projects as per client needs, introducing teams to clients and overseeing progress.
Co-Founder, Chairman at Kurinur Web Technologies Ltd, Bangladesh
January 1, 2010 - December 31, 2013Co-founded and led the company during its formative years focused on web technologies.
Project Development Manager at SiteBloom Limited, Bangladesh
January 1, 2008 - December 31, 2010Managed projects related to web development.
Software Consultant (WEB) at Information Services Network, Bangladesh
January 1, 2007 - December 31, 2007Consulted on web software solutions.
Sr. IT Manager - Teletalk Mobile at Computer Source Ltd., Bangladesh
January 1, 2005 - December 31, 2006Managed IT operations for the Teletalk Mobile division.
Education
High School Diploma at Unknown
January 1, 1996 - December 31, 1996College/O-level at Unknown
January 1, 1998 - December 31, 1998BBA at Unknown
January 1, 2004 - December 31, 2004High School Diploma at Hi-School
January 1, 1996 - December 31, 1996College/O-Level at College/O-level
January 1, 1998 - December 31, 1998BBA at BBA
January 1, 2004 - December 31, 2004High School Diploma at Hi-School
January 1, 1996 - December 31, 1996College/O-level at College/O-level
January 1, 1998 - December 31, 1998BBA at BBA
January 1, 2004 - December 31, 2004Qualifications
AWS Certified Solutions Architect
January 1, 2023 - December 31, 2023AWS Certified Solutions Architect
January 1, 2024 - January 1, 2024Industry Experience
Software & Internet, Retail, Professional Services, Telecommunications, Consumer Goods
Skills
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