Hi, I'm Shae Forbes, a recent university graduate with a passion for digital media and character design. I specialize in graphic design, illustration, and digital art with extensive experience in various design software and game engine tools. I enjoy creating visual assets and user interfaces that connect with audiences and bring ideas to life. I'm looking to apply my skills in digital media and graphic design roles, particularly in marketing or illustration. I have hands-on experience from working with clients and collaborating on award-winning game projects, and I bring a friendly, creative, and professional approach to all my work.

Shae Forbes

Hi, I'm Shae Forbes, a recent university graduate with a passion for digital media and character design. I specialize in graphic design, illustration, and digital art with extensive experience in various design software and game engine tools. I enjoy creating visual assets and user interfaces that connect with audiences and bring ideas to life. I'm looking to apply my skills in digital media and graphic design roles, particularly in marketing or illustration. I have hands-on experience from working with clients and collaborating on award-winning game projects, and I bring a friendly, creative, and professional approach to all my work.

Available to hire

Hi, I’m Shae Forbes, a recent university graduate with a passion for digital media and character design. I specialize in graphic design, illustration, and digital art with extensive experience in various design software and game engine tools. I enjoy creating visual assets and user interfaces that connect with audiences and bring ideas to life.

I’m looking to apply my skills in digital media and graphic design roles, particularly in marketing or illustration. I have hands-on experience from working with clients and collaborating on award-winning game projects, and I bring a friendly, creative, and professional approach to all my work.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Work Experience

Customer Care Agent at Tally Group - 1stEnergy Call Centre
November 30, 2023 - July 18, 2025
Handled customer calls and enquiries in a fast-paced, high-volume call center within an office environment. Managed customer profiles, external activities, payments, and payment extensions. Resolved difficult customer enquiries, including aggressive and verbally abusive calls.
Customer Service Associate at Tech Mahindra, Australia
April 30, 2025 - July 18, 2025
Provided technical support and troubleshooting for Telstra’s home broadband and landline services. Assisted customers with network-related concerns, including connectivity, speed optimization, and service disruptions. Delivered exceptional customer service by actively listening and building rapport. Guided customers through setup, activation, and configuration of broadband modems and landline connections. Logged interactions using CRM and collaborated with internal teams for complex issues. Ensured compliance with safety, security, and regulatory requirements.
Customer Care Agent at Tally Group - 1stEnergy Call Centre
November 30, 2023 - August 1, 2025
Handled customer calls and enquiries in a fast-paced, high-volume call center environment. Managed customer profiles and external activities, including operation of payments and payment extensions. Resolved difficult customer enquiries and managed aggressive or verbally abusive calls.
Customer Service Associate at Tech Mahindra, Australia
April 30, 2025 - August 1, 2025
Provided technical support and troubleshooting for Telstra’s home broadband and landline services. Assisted customers with network-related concerns, setup, activation, and configuration of broadband modems and landline connections. Used CRM systems to log interactions and track service requests. Followed quality and compliance frameworks and collaborated with internal teams to escalate complex issues. Maintained knowledge of Telstra products, services, and network updates.

Education

Batchelor of Games Desigj at Griffith University
March 12, 2020 - July 6, 2023
Bachelor of Games Design at Griffith University Film School
January 1, 2020 - July 1, 2023
Bachelor of Information Technology at Griffith University Nathan Campus
January 1, 2019 - December 31, 2020
Bachelor of Games Design at Griffith University Film School
January 1, 2020 - July 1, 2023
Bachelor of Information Technology at Griffith University Nathan Campus
January 1, 2019 - December 31, 2020

Qualifications

Responsible Service of Alcohol Certificate
January 11, 2030 - July 18, 2025
Responsible Service of Alcohol Certificate (Express Online Training)
January 11, 2030 - August 1, 2025

Industry Experience

Gaming, Media & Entertainment, Telecommunications, Software & Internet, Energy & Utilities
    paper Little King's Movement Art Direction Redesign

    In early July of 2025, I was contacted by the Little King’s Movement in Brisbane, a local charity with a history within the neighborhood spanning a century, to create a distinct visual identity for advertisement and graphical assets in the future.

    Knowing this, I created a pitch deck with three potential design choices for the Movement to choose from, with resounding acclaim from the staff afterwards.

    https://www.twine.net/signin