Senior Technical Support Engineer, Product Support Specialist, and WordPress Developer with 15+ years of experience across SaaS support, WordPress development, customer success, QA testing, and technical troubleshooting. Most recently, I served as a Tier 2 Technical Support Specialist at Elementor for 4 years and 10 months, where I resolved complex WordPress, hosting, plugin conflict, performance, JavaScript, CSS, and layout-related issues while consistently maintaining CSAT ratings between 4.8 and 5.0. I also contributed to QA testing, product launch readiness (NPI), Angie Plugin (AI) testing initiatives, support quality programs, internal documentation improvements, and cross-functional collaboration with Product, Engineering, and Customer Experience teams. Beyond support, I have extensive hands-on experience developing custom WordPress themes, custom plugins, WooCommerce solutions, and bespoke website functionality. As Co-Founder and Technical Director of FlickDevs, I have helped deliver more than 600 WordPress projects for businesses worldwide, ranging from small business websites to complex custom solutions. My unique combination of development, support, product, and customer-facing experience enables me to bridge the gap between customers, support teams, product teams, and engineering teams. I am passionate about solving complex technical challenges, improving customer experiences, and building reliable, scalable digital solutions.…Senior Technical Support Engineer, Product Support Specialist, and WordPress Developer with 15+ years of experience across SaaS support, WordPress development, customer success, QA testing, and technical troubleshooting. Most recently, I served as a Tier 2 Technical Support Specialist at Elementor for 4 years and 10 months, where I resolved complex WordPress, hosting, plugin conflict, performance, JavaScript, CSS, and layout-related issues while consistently maintaining CSAT ratings between 4.8 and 5.0. I also contributed to QA testing, product launch readiness (NPI), Angie Plugin (AI) testing initiatives, support quality programs, internal documentation improvements, and cross-functional collaboration with Product, Engineering, and Customer Experience teams. Beyond support, I have extensive hands-on experience developing custom WordPress themes, custom plugins, WooCommerce solutions, and bespoke website functionality. As Co-Founder and Technical Director of FlickDevs, I have helped deliver more than 600 WordPress projects for businesses worldwide, ranging from small business websites to complex custom solutions. My unique combination of development, support, product, and customer-facing experience enables me to bridge the gap between customers, support teams, product teams, and engineering teams. I am passionate about solving complex technical challenges, improving customer experiences, and building reliable, scalable digital solutions.WWWW…