Abdias Joel Moya Perez

Mobile Expert at T-Mobile (Operated by TCC Wireless)

Assisted customers with mobile device selection, plans, and troubleshooting. Drove sales through product demonstrations and tailored recommendations. Processed transactions, activations, and upgrades accurately. Maintained up-to-date knowledge of mobile technology and carrier promotions. Resolved customer inquiries and ensured high satisfaction levels. Managed inventory and maintained organized displays. Collaborated with team to meet sales targets and KPIs.

IT Mobile Support Technician at B&I Contractors, Inc.

Provided bilingual support in English and Spanish to over 500 employees, ensuring clear communication and operational efficiency within a diverse work environment. Managed the deployment of over 50 devices for new hires monthly and oversaw the processing of return devices for departing employees, improving equipment turnaround by 30%. Coordinated projects by organizing tasks and resources to meet critical deadlines, thereby enhancing overall team productivity. Executed device replacement and liability processing for damaged or lost equipment, achieving a 20% reduction in downtime and maintaining continuous operational support.

Lead Laravel Developer at Otters

Developed RESTful APIs for real-time messaging and user interactions with role-based access control and optimized database queries. Built a responsive UI with Tailwind CSS, Alpine.js, and Laravel Livewire for dynamic, customer-focused interfaces. Created interactive dashboards with real-time stats and live validation, enhancing user experience. Designed scalable database schemas and caching strategies to boost system performance. Implemented secure file uploads system and admin panel for efficient user and content management.

Lead Graphic Designer & Web Developer at Alef Sublimation

Delivered exceptional customer support and marketing solutions, successfully designing and developing using WordPress and various front-end and back-end technologies (HTML, CSS, JS, PHP), leading to a 25% increase in client satisfaction. Demonstrated strong problem-solving and analytical skills while managing multiple projects simultaneously, consistently meeting deadlines and achieving a 95% on-time delivery rate across all projects.

Delivery Driver at Amazon DSP (Operated by AAA DSP)

Delivered 200+ packages daily to residential and business addresses using Amazon-branded vehicles. Loaded and unloaded deliveries while adhering to safety protocols. Maintained vehicle cleanliness, reported issues, and conducted pre/post trip inspections. Scanned and tracked packages using handheld devices for accurate inventory management. Collaborated with DSP team to meet daily delivery targets and resolved delivery exceptions.

Mobile Expert at TCC Wireless

Assisted customers with mobile device selection, plans, and troubleshooting. Drove sales through product demos and tailored recommendations. Processed transactions, activations, and upgrades accurately. Maintained up-to-date knowledge of mobile technology and carrier promotions to inform recommendations. Resolved customer inquiries and ensured high satisfaction. Managed inventory and store displays; collaborated with team to meet sales targets and KPIs.

IT Mobile Support Technician at B&I Contractors, Inc.

Provided bilingual support in English and Spanish to over 500 employees, ensuring clear communication and operational efficiency. Managed the deployment of over 50 devices for new hires monthly and oversight with return devices for departing employees, improving equipment turnaround by 30%. Coordinated projects by organizing tasks and resources to meet deadlines, enhancing overall team productivity. Executed device replacement and liability processing for damaged or lost equipment, achieving a 20% reduction in downtime and maintaining continuous operational support.

Lead Laravel Developer at Otters

Developed RESTful APIs for real-time messaging and user interactions with role-based access control and optimized database queries. Built responsive UI with Tailwind CSS, Alpine.js, and Laravel Livewire for dynamic, customer-focused interfaces. Created interactive dashboard with real-time stats and live validation, enhancing user experience. Designed scalable database schemas and caching strategies to boost system performance. Implemented secure file uploads system and admin panel for efficient user and content management.

Lead Graphic Designer & Web Developer at Alef Sublimation

Delivered exceptional customer support and marketing solutions, designing and developing using WordPress and various front-end and back-end technologies (HTML, CSS, JS, PHP), resulting in a 25% increase in client satisfaction. Demonstrated strong problem-solving and analytic skills while managing multiple projects, consistently meeting deadlines and achieving a 95% on-time delivery rate. Delivered 200+ packages daily to residential and business addresses using Amazon-brand vehicles. Load and unload delivery vans efficiently while adhering to safety protocols. Maintained vehicle cleanliness and performed pre/post trip inspections. Navigated pre-determined routes with GPS, ensuring on-time performance and compliance with traffic laws.