Available to hire
I am a software and web developer with over 10 years of experience designing, supporting, and building user-focused web solutions. I thrive on solving complex problems and translating business needs into intuitive experiences.
Native English speaker, fluent in Cantonese with basic Mandarin; I enjoy collaborating with cross-functional teams and mentoring others.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Technical Customer Success Manager at DataCoves Inc.
June 1, 2025 - PresentLead customer onboarding and provide technical support for data tools including dbt, Airflow, and Snowflake. Develop and maintain clear documentation, user guides, and internal knowledge resources using Notion and Git. Collaborate with product and engineering teams to relay customer feedback, resolve technical issues, and enhance platform usability.
Information Systems Coordinator (Part time) at YMCA of Greater Vancouver
August 1, 2012 - PresentProvided technical support for 1,000+ users, achieving a 99% resolution rate. Frequently requested by clients for exceptional service, resolving 70% more service tickets than team averages. Trained new help desk staff and assisted in troubleshooting hardware, network, phone, and email issues.
Web Developer at YMCA of Greater Vancouver
August 1, 2012 - PresentDeveloped and maintained YMCA websites in collaboration with the marketing and communications team; built using HTML, MySQL, PHP, JavaScript, and CSS and CMS (Drupal and WordPress). Installed patches, performed updates, and conducted backups; performed server maintenance via command line.
Web Specialist at University of British Columbia, Marketing and Communications Dept
July 1, 2024 - October 7, 2025Led revamp of UBC Sauder’s website, designing with Figma and implementing updates in HTML, CSS, and JavaScript. Developed and integrated custom components for Drupal and WordPress, improving functionality and user experience. Managed event pages worldwide to support international engagement. Trained staff on onboarding across hundreds of staff and student workers.
Web Graphics Production Coordinator at University of British Columbia, Marketing and Communications Dept
July 1, 2021 - October 7, 2025Designed and updated web pages for the UBC Sauder website using HTML, CSS, and CMS platforms including Sitecore, Drupal, and WordPress. Supported Sitecore CMS by assisting with content migration, template setup, functional testing, and QA. Trained new users in Sitecore, creating user guides. Developed digital and print assets, including social graphics, posters, and invitations and implemented Google Analytics tracking.
Support Analyst at University of British Columbia, Central IT Dept
December 1, 2017 - October 7, 2025Provided first-level technical support to 3,000+ users, including staff, faculty, alumni, prospective students, and current students. Resolved email, network, security, and VPN issues with a 99% resolution rate. Actively monitored networks and infrastructure, improving incident response times and user experience. Received consistent praise for reliability, responsiveness, and exceptional service.
Communications Graphics Designer (Secondment) at University of British Columbia, Development and Alumni Engagement Dept
March 1, 2017 - October 7, 2025Create and update communications templates (print, digital, and HTML) and user instructions for the templates that can be shared across Development and Alumni Engagement to streamline production of the Portfolio.
Front End Environment Support at HSBC Vancouver
August 1, 2011 - October 7, 2025Installed database software, coordinated implementations, and resolved production issues. Ran SQL queries for database setups, tested message queues, and developed server deployment diagrams using Microsoft Visio. Maintained front-end servers, implemented new builds, and ensured backend systems remained active through automation scripts.
Technical Customer Success Manager at Datacoves Inc.
June 1, 2025 - PresentLead customer onboarding and provide technical support for data tools including dbt, Airflow, and Snowflake. Develop and maintain clear documentation, user guides, and internal knowledge resources using Notion and Git. Collaborate with product and engineering teams to relay customer feedback, resolve technical issues, and enhance platform usability.
Information Systems Coordinator (Part time) at YMCA of Greater Vancouver
August 1, 2012 - PresentProvided technical support for 1,000+ users, achieving a 99% success rate in issue resolution. Trained new help desk staff and assisted in troubleshooting hardware, network, phone, and email issues.
Web Specialist at University of British Columbia, Marketing and Communications Dept
July 1, 2024 - October 7, 2025Led revamp of UBC Sauder’s website, designing with Figma and implementing updates in HTML, CSS, and JavaScript. Developed and integrated custom components for Drupal and WordPress, improving functionality and user experience. Managed and set up event pages worldwide; led onboarding for hundreds of staff and student workers.
Web Graphics Production Coordinator at University of British Columbia, Marketing and Communications Dept
July 1, 2021 - October 7, 2025Designed and updated web pages for the UBC Sauder site using HTML, CSS, and CMS platforms including Sitecore, Drupal, and WordPress. Supported Sitecore CMS implementation; trained users; developed digital and print assets and implemented Google Analytics tracking.
Support Analyst at University of British Columbia, Central IT Dept
December 1, 2017 - October 7, 2025Provided first-level technical support to 3,000+ users; resolved email, network, security, and VPN issues with 99% resolution rate; monitored networks and infrastructure, improving incident response times.
Communications Graphics Designer at University of British Columbia, Development and Alumni Engagement Dept
March 1, 2017 - October 7, 2025Created and updated communications templates (print, digital, and HTML) and user instructions for templates to streamline production across DAE.
Front End Environment Support at HSBC Vancouver
August 1, 2011 - October 7, 2025Installed database software, coordinated implementations, and resolved production issues. Ran SQL queries for database setups, tested message queues, and developed server deployment diagrams using Microsoft Visio. Maintained front-end servers and ensured backend systems remained active through automation scripts.
Education
Bachelor of Computer Science (with Co-op); Minor Visual Arts at University of British Columbia
September 1, 2009 - November 1, 2012Bachelor of Science; Major in Life and Mathematical Sciences at University of British Columbia
September 1, 2003 - November 1, 2008Bachelor of Computer Science (with Co-op); Minor Visual Arts at University of British Columbia
September 1, 2009 - November 1, 2012Bachelor of Science; Major in Life and Mathematical Sciences at University of British Columbia
September 1, 2003 - November 1, 2008Qualifications
Web Development Course - BCIT
July 1, 2024 - July 1, 2024Programming Design in Python Part 1 - UBC Extended Learning
March 1, 2023 - March 1, 2023Fundamentals of Software Development - UBC Extended Learning
March 1, 2021 - March 1, 2021Adobe Illustrator - UBC Continuing Studies
March 1, 2017 - March 1, 2017HTML5: Fundamentals of Web Authoring - UBC Continuing Studies
June 1, 2015 - June 1, 2015Applying Cascading Styles - UBC Continuing Studies
June 1, 2015 - June 1, 2015Web Development Course
January 11, 2030 - July 1, 2024Programming Design in Python Part 1
January 11, 2030 - March 1, 2023Fundamentals of Software Development
January 11, 2030 - March 1, 2021Adobe Illustrator
January 11, 2030 - March 1, 2017HTML5: Fundamentals of Web Authoring
January 11, 2030 - June 1, 2015Applying Cascading Styles
January 11, 2030 - June 1, 2015Industry Experience
Software & Internet, Education, Media & Entertainment, Non-Profit Organization, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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