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I am a Learning Experience Designer with over 20 years of progressive experience at Rogers Communications, evolving from frontline technical support to leadership and instructional design. I blend a manager's eye for performance with a creator's instinct for clarity, accessibility, and human connection, producing digital learning that integrates compliance, culture, and connection across diverse teams. I design scenario-based modules that engage and empower enterprise audiences, collaborating with brand and HR stakeholders to ensure tone, inclusivity, and alignment with standards. My work spans accessibility, media editing, publishing, and analytics, with a commitment to continuous improvement and coaching across teams.…I am a Learning Experience Designer with over 20 years of progressive experience at Rogers Communications, evolving from frontline technical support to leadership and instructional design. I blend a manager's eye for performance with a creator's instinct for clarity, accessibility, and human connection, producing digital learning that integrates compliance, culture, and connection across diverse teams. I design scenario-based modules that engage and empower enterprise audiences, collaborating with brand and HR stakeholders to ensure tone, inclusivity, and alignment with standards. My work spans accessibility, media editing, publishing, and analytics, with a commitment to continuous improvement and coaching across teams.

Michael Atkinson

Instructional Designer, Content Strategist, Content Designer, +5

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I am a Learning Experience Designer with over 20 years of progressive experience at Rogers Communications, evolving from frontline technical support to leadership and instructional design. I blend a manager's eye for performance with a creator's instinct for clarity, accessibility, and human connection, producing digital learning that integrates compliance, culture, and connection across diverse teams. I design scenario-based modules that engage and empower enterprise audiences, collaborating with brand and HR stakeholders to ensure tone, inclusivity, and alignment with standards. My work spans accessibility, media editing, publishing, and analytics, with a commitment to continuous improvement and coaching across teams.…I am a Learning Experience Designer with over 20 years of progressive experience at Rogers Communications, evolving from frontline technical support to leadership and instructional design. I blend a manager's eye for performance with a creator's instinct for clarity, accessibility, and human connection, producing digital learning that integrates compliance, culture, and connection across diverse teams. I design scenario-based modules that engage and empower enterprise audiences, collaborating with brand and HR stakeholders to ensure tone, inclusivity, and alignment with standards. My work spans accessibility, media editing, publishing, and analytics, with a commitment to continuous improvement and coaching across teams.

Available to hire

I am a Learning Experience Designer with over 20 years of progressive experience at Rogers Communications, evolving from frontline technical support to leadership and instructional design. I blend a manager’s eye for performance with a creator’s instinct for clarity, accessibility, and human connection, producing digital learning that integrates compliance, culture, and connection across diverse teams.

I design scenario-based modules that engage and empower enterprise audiences, collaborating with brand and HR stakeholders to ensure tone, inclusivity, and alignment with standards. My work spans accessibility, media editing, publishing, and analytics, with a commitment to continuous improvement and coaching across teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Instructional Designer / Facilitator / Content Curator at Rogers Communications Inc.

January 1, 2025 - January 1, 2025

Designed, scripted, and produced digital learning programs for enterprise teams in HR, Privacy, and Compliance. Managed end-to-end course lifecycles including storyboards, accessibility reviews, media editing, publishing, and analytics. Partnered with brand and HR stakeholders to align tone, inclusivity, and compliance standards. Created scenario-based modules that consistently earned top engagement and feedback scores. Contributed to Working With Suppliers WBT, the top-rated course in its series.

Team Manager – Technical Support at Rogers Communications Inc.

January 1, 2007 - January 1, 2007

Led a nationally ranked support team consistently in the Top 3 for customer satisfaction and performance. Coached staff in communication and internal career growth, improving retention and morale. Applied performance metrics to design learning plans, experience that led directly into instructional design.

Technical Support Consultant at Rogers Communications Inc.

January 1, 2003 - January 1, 2003

Delivered advanced technical and customer support for residential services. Known for patience, clarity, and empathy; selected to mentor new hires. Authored knowledge-base guides later adopted department-wide.

Board Member at Fortress of Freedom Inc. (Fofstock)

January 1, 2000 - November 4, 2025

Provide strategic oversight and creative direction for a Canadian nonprofit dedicated to free expression and independent media. Guide programs spanning music, writing, and video production. Mentor emerging artists and advocates in storytelling, ethics, and production.