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Hi, I’m Esther Wanjiru Irungu, a Creative Freelancer with a robust background in visuals storytelling and digital art. I help brands tell their stories through engaging expressive visuals. I’m dedicated to bringing unique ideas to life and delivering high-quality results for clients looking to stand out in a competitive market. I’m committed to collaboration, continuous learning, and creative storytelling that elevates viewer experience.…Hi, I’m Esther Wanjiru Irungu, a Creative Freelancer with a robust background in visuals storytelling and digital art. I help brands tell their stories through engaging expressive visuals. I’m dedicated to bringing unique ideas to life and delivering high-quality results for clients looking to stand out in a competitive market. I’m committed to collaboration, continuous learning, and creative storytelling that elevates viewer experience.

Esther Wanjiru Irungu

Graphic Designer, Affiliate Marketer, Flyer Designer, +2

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Hi, I’m Esther Wanjiru Irungu, a Creative Freelancer with a robust background in visuals storytelling and digital art. I help brands tell their stories through engaging expressive visuals. I’m dedicated to bringing unique ideas to life and delivering high-quality results for clients looking to stand out in a competitive market. I’m committed to collaboration, continuous learning, and creative storytelling that elevates viewer experience.…Hi, I’m Esther Wanjiru Irungu, a Creative Freelancer with a robust background in visuals storytelling and digital art. I help brands tell their stories through engaging expressive visuals. I’m dedicated to bringing unique ideas to life and delivering high-quality results for clients looking to stand out in a competitive market. I’m committed to collaboration, continuous learning, and creative storytelling that elevates viewer experience.

Available to hire

Hi, I’m Esther Wanjiru Irungu, a Creative Freelancer with a robust background in visuals storytelling and digital art. I help brands tell their stories through engaging expressive visuals.

I’m dedicated to bringing unique ideas to life and delivering high-quality results for clients looking to stand out in a competitive market. I’m committed to collaboration, continuous learning, and creative storytelling that elevates viewer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Customer Care & Social Media Manager at Cedar Garden and Hotel Nairobi

August 1, 2023 - July 1, 2025

Acted as the primary liaison for customer inquiries across phone, email, and social media. Addressed feedback, complaints, and inquiries with professionalism and empathy. Executed engagement strategies that enhanced online interaction by 40%. Elevated customer retention and event bookings by 25% through tailored communication. Evaluated performance metrics (response rate, engagement, satisfaction) to optimize service delivery.

Data & Admin Intern (Actuarial Attachment) at National Health Insurance Fund (NHIF)

May 1, 2023 - August 1, 2023

Facilitated the customer service and claims processing teams with data management. Guided clients on policy and claims documentation and responded to member inquiries. Assisted in claims verification and reconciliation with 98% accuracy. Streamlined Excel-based reporting systems, decreasing manual work by 20%. Contributed to the accurate and timely submission of monthly reports to the regional office.

Volunteer ECDE Teacher at Heroes' Learning Centre

January 6, 2020 - October 1, 2020

Instructed foundational literacy and numeracy skills to pre-primary learners. Crafted educational materials and fostered effective classroom communication. Cultivated strong relationships with students and parents, creating a supportive environment.