Mohamed Ibrahim Abd-Elghany El-Bihira Da
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Web Developer at R.M.S
March 1, 2017 - August 31, 2018Developed and maintained websites, collaborated with team leads to implement features, optimize performance, and ensure cross-browser compatibility.
Technical Support Call Center Agent
October 1, 2018 - June 1, 2019Provided technical support to customers via call center, diagnosed and troubleshooted issues, documented cases, and escalated when needed.
Technical Support
August 1, 2019 - PresentTechnical support for retail and home-visit clients, resolving product issues and delivering on-site or remote assistance as required.
Education
Certificate at Faculty of Computers and Information, Cairo University
June 1, 2016 - December 6, 2025Qualifications
CCNA Routing & Switching
January 11, 2030 - December 6, 2025PMP
January 11, 2030 - December 6, 2025ISTQB
January 11, 2030 - December 6, 2025ITIL Foundation
January 11, 2030 - December 6, 2025ICDL - International Computer Driving Licence
January 11, 2030 - December 6, 2025Industry Experience
Software & Internet, Computers & Electronics, Professional Services, Retail, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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