2-paragraph first-person bio, friendly tone

Mohamed Ibrahim Abd-Elghany El-Bihira Da

2-paragraph first-person bio, friendly tone

Available to hire

2-paragraph first-person bio, friendly tone

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced

Work Experience

Web Developer at R.M.S
March 1, 2017 - August 31, 2018
Developed and maintained websites, collaborated with team leads to implement features, optimize performance, and ensure cross-browser compatibility.
Technical Support Call Center Agent
October 1, 2018 - June 1, 2019
Provided technical support to customers via call center, diagnosed and troubleshooted issues, documented cases, and escalated when needed.
Technical Support
August 1, 2019 - Present
Technical support for retail and home-visit clients, resolving product issues and delivering on-site or remote assistance as required.

Education

Certificate at Faculty of Computers and Information, Cairo University
June 1, 2016 - December 6, 2025

Qualifications

CCNA Routing & Switching
January 11, 2030 - December 6, 2025
PMP
January 11, 2030 - December 6, 2025
ISTQB
January 11, 2030 - December 6, 2025
ITIL Foundation
January 11, 2030 - December 6, 2025
ICDL - International Computer Driving Licence
January 11, 2030 - December 6, 2025

Industry Experience

Software & Internet, Computers & Electronics, Professional Services, Retail, Media & Entertainment