Available to hire
Hello, I’m Samuel Joshua. I’m a full-stack developer and IT support-oriented engineer with years of experience building, supporting, and optimizing scalable web applications and digital platforms.
I specialize in Laravel, PHP, React, TypeScript, JavaScript, and SQL, with hands-on experience in system support, API troubleshooting, documentation, and user onboarding. I’m passionate about bridging development, support, and emerging AI technologies to deliver reliable, user-centric solutions in production environments.
Skills
Work Experience
IT Support at Tekhub
February 1, 2020 - February 1, 2022Provided first-line technical support to users via email, phone, and in-person, resolving hardware, software, and network-related issues. Diagnosed and troubleshot Windows and macOS problems including system errors, application failures, printer issues, and connectivity problems. Assisted users with account management tasks such as password resets, access permissions, and basic security compliance. Installed, configured, and updated operating systems, productivity software, and development tools. Logged, tracked, and resolved support tickets using structured issue documentation and prioritisation. Escalated complex technical issues to senior support or system administrators when necessary. Delivered clear, non-technical explanations to users with varying levels of IT knowledge. Supported onboarding of new users by setting up workstations, user accounts, and basic training. Maintained accurate records of incidents, resolutions, and system changes.
Freelance Web Developer / Technical Writer at Wunmage
August 1, 2019 - February 1, 2020Developed user-facing interfaces using React.js and JavaScript, delivering responsive and dynamic solutions tailored to client requirements. Collaborated with senior developers to understand needs, integrated frontend components with backend services, and implemented responsive designs to optimize performance across devices. Participated in code reviews to improve quality and maintainability. Authored over 15 blog posts on modern JavaScript patterns and React components, enhancing code reuse and promoting best practices. Created interactive code samples and tutorials, and contributed to content strategy that attracted significant developer engagement.
Technical Writer & Graphic Designer at AtensNG
February 1, 2018 - July 1, 2019Transformed complex technical concepts into clear documentation for technical and non-technical audiences. Created 25+ articles, guides, and documentation pages, resulting in increased page views and engagement. Developed and maintained comprehensive API documentation, reducing developer onboarding time. Utilized MadCap Flare to create interactive manuals, improving user satisfaction. Collaborated with cross-functional teams to ensure accurate documentation and streamlined data exchange. Designed visually appealing interfaces using Canva and Photoshop, enhancing conversion rates and user experience. Lead website update initiatives to ensure flawless rollouts and performance improvements.
Education
BSc Computer Science at Federal University of Technology, Owerri
January 11, 2030 - December 20, 2025MRes Environmental Management Engineering at University of Greater Manchester
January 1, 2026 - December 20, 2025Qualifications
Industry Experience
Software & Internet, Computers & Electronics, Professional Services
Skills
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