Skills
Experience Level
Expert
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Expert
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Intermediate
Intermediate
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Intermediate
Work Experience
Frontend Developer at Zumiez
October 1, 2022 - August 1, 2025Led development of a next-generation e-commerce platform migration from legacy systems to Magento 2; delivered production-ready React/ScandiPWA components across zumiez.com and zumiez.ca; improved deployment speed by 50%; resolved critical React and SQL bugs; leveraged GraphQL, Redux, and CI/CD pipelines to optimize data flow and reduce regression issues by 30%.
IT Support Specialist at Ventec Life Systems
January 1, 2020 - August 1, 2022Performed root cause analysis on Windows, macOS, and web applications; reduced mean time to resolution by 30%; maintained 99.95% uptime for Multi-View production site by managing NGINX servers, resolving SQL locks, and deploying builds via Azure Linux VMs; migrated 200+ user accounts to Office 365, delivering $300,000 in annual savings; monitored cloud infrastructure during on-call rotations with 3-hour SLA.
Senior Partner Support Consultant (Tier 3) at ConnectWise
January 1, 2016 - May 1, 2019Debugged and resolved complex frontend issues in ConnectWise Sell, handled escalated Tier 3/4 tickets; sanitized production database to reduce downtime and prevent data corruption; documented system knowledge in Support Wiki, reducing average break-fix time by 30%; served as on-call responder for cloud incidents (Azure/AWS) with 3-hour SLA.
Education
Bachelor's Degree in Information Technology at Washington State University
January 1, 2011 - January 1, 2013Associate's Degree in Information Technology at University of Phoenix
January 1, 2008 - January 1, 2010Full Stack Web and Mobile Development (Honors) at NuCamp Coding Bootcamp
January 1, 2021 - January 24, 2026Qualifications
Industry Experience
Software & Internet, Retail
Skills
Experience Level
Expert
Expert
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Intermediate
Intermediate
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Intermediate
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