Configuration and management of WAFs (Cloudflare, Imperva), rule development, monitoring, rate-limiting and tuning. Experienced with core LAMP stack infrastructure technologies, managing/configuring servers (Linux, NGINX). Assisted with penetration testing and cybersecurity/app reviews and implementation. Provided performance monitoring (Nagios, Grafana, Pingdom), alerting and reporting. Managed web infrastructure and operations, networking including DNS, SSL, SAML and domains. Configured/managed cloud computing technologies such as AWS (EC2, S3, VPC, RDS, Route 53); managed Git (GitLab, GitHub). Assisted with implementation of OO PHP frameworks (Symfony, Zend, SilverStripe). Used IaC tools such as Puppet and Terraform. Maintained documentation (Jira, Confluence). Delivered ITIL-aligned processes including Event, Service Request, Service Level, Incident and Problem Management. On-call support roster (Ops Genie). Liaised with all levels of business including Technical Directors.

Service Delivery Officer (contract) at ACT Government (DTS)

August 1, 2021 - November 1, 2021

Provided L1/L2 Service Desk Support and Systems Administration (AD) including RDP, Group Policy to the whole of government, education and CIT domains. Supported over 30,000 users, 3,500 applications across multiple domains.

Unreal/Python Development Instructor (contract) at Vancouver Animation School (FAME)

August 1, 2020 - September 1, 2020

Curriculum design for Unreal, & Animation courses; designing courses, recording sessions and assessments.

Software/Game Development Tutor at NMIT

July 1, 2019 - September 1, 2019

Provided lectures and labs for students and international students on Web Development, Software Development, Games and IT. Taught programming with C#, PHP, Maya Python API, Unity and Unreal.