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I am a highly flexible and driven hospitality professional with a strong track record in front office operations and guest services. I excel at coordinating, planning, and organizing a wide range of administrative tasks, and I enjoy training and mentoring junior staff to deliver memorable experiences in busy environments. I communicate effectively with guests and colleagues at all levels, stay calm under pressure, and contribute to revenue through upselling and efficient operations. I am fluent in Romanian and English, and I continually seek opportunities to grow my leadership and service excellence.…I am a highly flexible and driven hospitality professional with a strong track record in front office operations and guest services. I excel at coordinating, planning, and organizing a wide range of administrative tasks, and I enjoy training and mentoring junior staff to deliver memorable experiences in busy environments. I communicate effectively with guests and colleagues at all levels, stay calm under pressure, and contribute to revenue through upselling and efficient operations. I am fluent in Romanian and English, and I continually seek opportunities to grow my leadership and service excellence.

Mario Ilie Mudretchi

Photographer, Graphic Designer, Brand Designer, +7

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I am a highly flexible and driven hospitality professional with a strong track record in front office operations and guest services. I excel at coordinating, planning, and organizing a wide range of administrative tasks, and I enjoy training and mentoring junior staff to deliver memorable experiences in busy environments. I communicate effectively with guests and colleagues at all levels, stay calm under pressure, and contribute to revenue through upselling and efficient operations. I am fluent in Romanian and English, and I continually seek opportunities to grow my leadership and service excellence.…I am a highly flexible and driven hospitality professional with a strong track record in front office operations and guest services. I excel at coordinating, planning, and organizing a wide range of administrative tasks, and I enjoy training and mentoring junior staff to deliver memorable experiences in busy environments. I communicate effectively with guests and colleagues at all levels, stay calm under pressure, and contribute to revenue through upselling and efficient operations. I am fluent in Romanian and English, and I continually seek opportunities to grow my leadership and service excellence.

Available to hire

I am a highly flexible and driven hospitality professional with a strong track record in front office operations and guest services. I excel at coordinating, planning, and organizing a wide range of administrative tasks, and I enjoy training and mentoring junior staff to deliver memorable experiences in busy environments. I communicate effectively with guests and colleagues at all levels, stay calm under pressure, and contribute to revenue through upselling and efficient operations. I am fluent in Romanian and English, and I continually seek opportunities to grow my leadership and service excellence.

Skills

Leadership

Branding

Copywriting

Experience Level

Leadership

Expert

Branding

Expert

Copywriting

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

Work Experience

Front Office Supervisor at Anantara The Marker Dublin

September 1, 2022 - Present

Led and supervised Front Office teams to ensure consistent service standards and operational efficiency. Coordinated room readiness, arrivals flow, VIP prioritisation and late departures with Housekeeping and Guest Relations. Supported Rooms Division leadership with daily operational planning and decision-making. Assisted with occupancy management and service recovery; managed guest complaints and escalations; contributed to upselling initiatives and rate discussions; maintained financial accuracy in billing and guest payments.

Trainee Manager - Rooms Division Front Office Operations at Trump International Ireland, Doonbeg

September 1, 2022 - September 1, 2025

Led a team of hotel receptionists; trained new staff on procedures and software; managed guest inquiries, complaints, and requests to ensure prompt, satisfactory resolutions. Developed SOPs to optimise operational efficiency and guest satisfaction; collaborated with Housekeeping, Reservations, Concierge, and F&B to ensure smooth communication. Assisted with reservations, check-ins, check-outs, and billing; maintained accurate records and financial transactions. Contributed to revenue through rate negotiations and upselling. Supported night operations, including night audits, and cross-department coordination during overnight shifts.

Front Office Supervisor at Anantara The Marker Dublin, Ireland

September 1, 2022 - Present

Led and supervised Front Office teams, ensuring service standards and operational efficiency; coordinated room readiness, arrivals flow, VIP prioritisation, and late departures with Housekeeping and Guest Relations; supported Rooms Division leadership with daily operational planning and decision-making; assisted with occupancy management and service recovery; managed guest complaints and escalations; contributed to upselling initiatives and rate discussions; maintained financial accuracy in billing and guest payments.