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I'm ALEN MATHEW, an IT and Digital Support professional with hands-on experience supporting internal systems, web platforms, and customer-facing digital tools. I excel at hardware and software troubleshooting, helping non-technical users, and keeping everyday technology operations running smoothly. My work spans full-stack web development, e-commerce platform support, and digital content maintenance. I enjoy improving usability and performance across websites, collaborating with teams to translate user needs into reliable technical solutions, and delivering clear, friendly support in fast-paced environments.…I'm ALEN MATHEW, an IT and Digital Support professional with hands-on experience supporting internal systems, web platforms, and customer-facing digital tools. I excel at hardware and software troubleshooting, helping non-technical users, and keeping everyday technology operations running smoothly. My work spans full-stack web development, e-commerce platform support, and digital content maintenance. I enjoy improving usability and performance across websites, collaborating with teams to translate user needs into reliable technical solutions, and delivering clear, friendly support in fast-paced environments.

ALEN MATHEW

Web Developer, Full Stack Developer, Front-End Developer, +2

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I'm ALEN MATHEW, an IT and Digital Support professional with hands-on experience supporting internal systems, web platforms, and customer-facing digital tools. I excel at hardware and software troubleshooting, helping non-technical users, and keeping everyday technology operations running smoothly. My work spans full-stack web development, e-commerce platform support, and digital content maintenance. I enjoy improving usability and performance across websites, collaborating with teams to translate user needs into reliable technical solutions, and delivering clear, friendly support in fast-paced environments.…I'm ALEN MATHEW, an IT and Digital Support professional with hands-on experience supporting internal systems, web platforms, and customer-facing digital tools. I excel at hardware and software troubleshooting, helping non-technical users, and keeping everyday technology operations running smoothly. My work spans full-stack web development, e-commerce platform support, and digital content maintenance. I enjoy improving usability and performance across websites, collaborating with teams to translate user needs into reliable technical solutions, and delivering clear, friendly support in fast-paced environments.

Available to hire

I’m ALEN MATHEW, an IT and Digital Support professional with hands-on experience supporting internal systems, web platforms, and customer-facing digital tools. I excel at hardware and software troubleshooting, helping non-technical users, and keeping everyday technology operations running smoothly.

My work spans full-stack web development, e-commerce platform support, and digital content maintenance. I enjoy improving usability and performance across websites, collaborating with teams to translate user needs into reliable technical solutions, and delivering clear, friendly support in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

IT & Digital Platform Support – E-Commerce Project (A Fast Print) at A Fast Print

April 1, 2025 - September 1, 2025

Developed, maintained, and supported a full-stack e-commerce website handling customer accounts, orders, and payments. Managed website updates, performance monitoring, and technical issue resolution. Supported digital content updates and ensured consistent online user experience. Troubleshot user access, order issues, and data discrepancies. Worked directly with user requirements to improve online workflows and system usability.

Shift Supervisor at Taco Bell

May 1, 2023 - August 1, 2025

Supervised daily operations while ensuring smooth use of POS systems and internal tools. Resolved system, order, and workflow issues during high-volume shifts. Trained team members on operational systems and digital processes. Managed reporting, scheduling, and accuracy of digital records. Maintained professional communication with customers and staff in fast-paced environments.

Customer Service Associate at Reliance Digital

May 1, 2022 - April 1, 2023

Assisted customers in person and over the phone with technical and product-related inquiries. Explained systems, services, and policies clearly to non-technical users. Handled customer issues calmly and ensured effective resolution. Maintained accurate digital records and transaction details.