AI Automation & Design Engineer at RelateCare

Collaborated directly with clinical and operational stakeholders to gather requirements and translate them into scalable low-code and custom automation solutions for healthcare back-office workflows. Owned full solution lifecycle from initial analysis and design through to build, testing, deployment, and ongoing maintenance, delivering automation across multiple interconnected operational processes. Worked within an Epic-based healthcare CRM environment, gaining hands-on exposure to CRM workflows, queue management, and system integration across patient engagement and administrative operations. Developed API-driven integrations connecting multiple healthcare data sources, reducing manual processing time by over 40% while maintaining full compliance with HIPAA, HITECH, and Irish data protection regulations. Implemented monitoring dashboards and reporting mechanisms to track automation performance, data lineage, and audit trails, ensuring all delivery was measurable and regulation-ready.

Software and Computer Engineer at BYTEWORKS TECHNOLOGY SOLUTIONS

Collaborated with business stakeholders across government and corporate clients to gather requirements and translate operational needs into production-grade automation solutions. Owned end-to-end delivery of a time management platform used by 200+ employees, from requirements gathering and solution design through to deployment and post-launch maintenance. Designed and built an HR automation system handling employee leave tracking, compliance reporting, and payroll calculations, reducing administrative processing time by 50% and eliminating manual errors. Developed and integrated RESTful APIs enabling cross-platform access to core business logic, improving delivery velocity and reducing duplication across internal systems. Mentored junior engineers and interns through onboarding and project delivery, providing guidance on solution design, coding standards, and Agile delivery practices.

Software Engineer Intern at BYTEWORKS TECHNOLOGY SOLUTIONS

Rotated across software development, DevOps, and systems engineering teams, building full-lifecycle delivery experience across Agile sprints in a production environment. Installed and configured remote log monitoring systems on production servers, reducing incident response time by 45% and improving visibility for senior engineers.