Su Lei Yee Soe

Assisted customers in identifying issues and delivering solutions; monitored system operations and escalated incidents to resolve issues within SLA; ensured smooth day-to-day operations and supported ongoing IT services.

Designed and developed internal applications using PHP and MySQL to streamline operations and improve process efficiency for system users; built and integrated with a real-time vibration meter monitoring system with SMS alerts, enabling faster response to equipment issues and reducing downtime; developed SQL-based data storage and retrieval systems to support application performance and ensure data consistency across platforms; provided technical assistance and troubleshooting for printers, phones, and fax machines; created and maintained clear technical documentation for PHP-based applications to support maintenance and team collaboration.

Developed backend features using C# and SQL to support scalable software solutions; collaborated with cross-functional teams to translate business requirements into technical specifications; tested software with structured test plans to ensure reliability and minimize post-deployment issues; contributed to system architecture and interface development to improve cross-platform compatibility and user experience; reviewed code with peers to optimize integration.