Technical Support Representative at Eastlink

Delivered Tier 1 technical support for internet, TV, phone, and mobile services, ensuring high customer satisfaction. Diagnosed and resolved hardware, software, and network issues. Performed remote troubleshooting across desktops, laptops, smartphones, and home networking devices. Assisted users with connectivity issues, device setup, and service restoration during outages. Documented issues and solutions using ticketing systems. Escalated complex issues with detailed explanations to ensure efficient resolution. Communicated technical solutions clearly to non-technical users, improving user understanding and experience. Managed multiple support requests with attention to detail and timely resolution.

Web Developer at Custom Code

Developed and maintained responsive WordPress websites using PHP, HTML, CSS, and JavaScript. Updated website content, layouts, and sections to improve usability and overall design consistency. Built and customized user-friendly page layouts using Elementor, ensuring strong mobile responsiveness. Identified and fixed issues such as broken links, layout bugs, and plugin conflicts. Tested websites across desktop and mobile devices for proper functionality and responsiveness. Managed website updates including core, plugins, and themes to maintain performance and security. Configured and tested contact forms and integrations; handled domain setup, DNS configuration, SSL certificates, and hosting environments. Assisted clients with website improvements and troubleshooting.